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Business ProfileforMy Gear Club
Current Alerts For This Business
In October 2022, BBB asked My Gear Club to address a pattern of complaints in which consumers said they unknowingly subscribed to a monthly membership when they believed they were making a one-time purchase on the company's website. My Gear Club responded immediately by stating that their optional membership offer is described multiple times on their website and throughout the sales process. In addition, the company tries to make it easy to reach them by having their contact information on their website, receipts, and billing information in case customers have any concerns. The company added, "We will review this process internally and try to make very obvious reminders of that for them in an effort to help with this matter."
BBB believes this pattern of complaints has been sufficiently addressed, and considers this matter closed.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 3591 Richie Rd, Verona, WI 53593
- BBB File Opened:
- 1/26/2021
- Contact Information
Principal
- Ms. Sharon Casey, Manager
Customer Contact
- Ms. Sharon Casey, Manager
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
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