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Business Profile

Wood Engraver

Sportsman's Connection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Engraver.

This business has 1 alert

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers stating they purchased custom-made wooden maps online but have not received them. According to complainants, specifically, the company takes orders and processes credit cards immediately for amounts between approximately $140.00 - $300.00. It allegedly provides estimated shipping time within 7-21 business days. However, complainants state that the company actually ships the product within 30 to 90 days. Some complainants state that they have never received their map and some state that their custom map arrived with spelling errors. Consumers further allege that the company does not offer refunds stating that the product is custom-made. Lastly, complainants tell the BBB that Sportsman's Connection does not typically respond to emails, phone calls or social media messages. 

Complaints

This profile includes complaints for Sportsman's Connection's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sportsman's Connection has 2 locations, listed below.

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    Customer Complaints Summary

    • 340 total complaints in the last 3 years.
    • 219 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a custom engraved golf map on 11/27/2023. On 1/23/24 I received an email that stated my map was expected to ship by 2/19/24. When this did not happen I called and spoke to someone and they said that they were behind on their orders and it would probably be shipped within the next month. In 4/10/24 I received another email stating my order status had to changed to in production. I have reached out multiple times and initially was able to talk to a manager, *******, who assured me they were working on my map. Over the past 2 months I have again left messages for a follow up on my order and no one will return my phone call. *** tried reaching out directly to ******* since I was given his phone extension and still no response. The website is no longer available to access.

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 wood engraved golf course maps in November 2023. I have been unable to contact anyone at Sportmans Connection since early summer. I left voicemails, email messages and have had no response regarding my concern or status of my order. The contact I previously spoke with in April and early summer, *******, was very helpful in explaining the delay. He offered a 10% refund to my AMEX due to the prolonged time to fill the order placed in November. Now the website is no long working and I remain very concerned about my order, now nearly 9 months ago. I would still love to have the products but am very frustrated about the lack of communication or an inability to get a response from the company.

    • Initial Complaint

      Date:08/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a map from this company. They told me 6 weeks to 3 months to deliver. It has now been 133 days and they will not respond to phone calls or emails.

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom golf course map 2/18/24. Was supposed to arrive in 90 days. Its been six months. Very poor to no communication from company. Finally initiated a charge back on CC and they replied to me! Asked me to reverse chargeback and Id get my map at a larger size soon. That was a month ago. Now the web site has vanished with no way to check on status or communicate with them. Ive seen dozens of complaints now popping up.

    • Initial Complaint

      Date:08/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered this map in March 2024. It was supposed to be "in production" in April. I havent received the item yet in August. I have left multiple voicemails and multiple emails, with no response at all from anyone. It was supposed to have been for a birthday which has since passed.

    • Initial Complaint

      Date:08/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a product on April 18th and have not received it yet. I have called and left messages with no response I've emailed and no response, I private messaged them on their ******** page and got an automated response . Now the website does not exist. When you go to the website link it says store unavailable. There is no way to get in touch with anyone to find out where my son's graduation gift is, or my money!

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a map for a fathers present on June 3, 2024. I have reached out the company on several occasions to ask about the status of my order with no response. I would either like the product I ordered or a full refund.

    • Initial Complaint

      Date:08/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a custom wood board on April 22, 2024. Order #******. I still have not received my order and attempts to contact company have gone unanswered.

    • Initial Complaint

      Date:08/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered product almost 2 months ago. Sent email to confirm delivery date, with no response. Now the Company website isn't working. No Response on their ******** page, which hasn't been updated since 2023. Researched and found many complaints about not receiving items by 100s of customers.

    • Initial Complaint

      Date:08/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the largest lake cutout and not to mention very expensive over 100 days ago and other than charging my credit card and an email confirmation I have not gotten any response. I have emailed and called and even tried to go to regional office and have not been able to speak to a human to indicate when I can expect my lake cutout. I saw the ******** ads for months before finally pulling the trigger to order. Should have checked more closely. Would like a response or money refunded! If they are too busy why still advertise so much to get more business

    Sportsman's Connection is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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