Customer ReviewsforAmsoil

I have been a customer since 2009. Recently when placing orders I noticed Amsoil follows with additional charges after placing order. For example I placed order for Diesel Signature oil for my Ram 2500 Cummins and the total was $159.49 then the charged my credit card additionally for $55.74 Another order I placed for $86.84 and they charged additional $25.84. I called to ask why they charged the extra whatever and I was told they did not know what that was for and the refund will be issued. Two weeks later no refund is issued! so I called again and was told the refund will be issued today. I really don't need this hassle from Amsoil and will not order again from them. There are other really good brands on the market which I am willing to try. Goodbye Amsoil

Thanks for alerting us to this issue, ****. We identified a rare issue related to ******** customers who ship products in *****************. We have fixed that issue so it will not occur again for any customer. We have also issued refunds for the additional charges and have taken the proper actions with the employee who didn't promptly resolve this issue. We are very sorry for the issues and inconvenience. We appreciate your business and hope that you will continue using AMSOIL products in the future. Thanks

I placed an order with Amsoil who had a promotion for free bottles of Quickshot fuel stabilizer if your order was over 130.00 you would get two free. I ordered extra items just so I could receive the promotion and upon receiving my order there was no Quickshot. I called and Hannah stated she would check with a manager and see if she could send them to me and said she’d call me back. Never heard from her, the next day I spoke with Anna who was rude and said Hannah was busy, explained my situation to her and she said per policy they could only give me 4 5 $ coupons to be used on the next order, I told her I needed the stabilizer and that I would have to pay for shipping now where it would have been free due to the amount of my original order. This has happened to others if you read the reviews and I told her that. She was very rude, I won’t be ordering from them again.

Thank you ****** for letting us know about your unsatisfactory experience. We have researched your order and listened to your telephone calls. We should have done better. We are making changes with our online order process to prevent similar issues in the future. We are also providing more options and better training for representatives to help them better resolve similar issues in the future. We are sending the two free bottles of AMSOIL QuickShot fuel additive to your address. And, you can also redeem the four loyalty coupons on a future order too. We hope this helps to resolve your complaint and that you buy AMSOIL products again in the future. Thanks!

I ordered oil from Amsoil, then they contacted me because they had a duplicate account with same name. My name is Bradley P**** in Michigan, other customer is Bradley P**** Arizona. They said they fixed issue and apologized. I ordered more oil, now they have suspended me because they say I am selling oil on line in Arizona. Customer service doesn’t listen, doesn’t even bother to check payment history on order that was shipped to Arizona. You can see how innocent people go to the electric chair when they are innocent. I work for a International Truck in Detroit and will relate my experiences with this company. I regret all the money I have spent with them. **** *****

We apologize for a very unusual and unfortunate issue that occurred with ********* account. We have taken corrective action to eliminate this confusion and prevent similar issues in the future. We have restored and renewed ********* account for another year. We have also offered a complimentary oil change to help offset some of the inconvenience that ******* has experienced. We hope this resolves this issue and prevents similar issues in the future.

*** at Amsoil corrected the issue and I will continue to do business with them. 100% satisfied

I have been a loyal Amsoil customer since 2016 and have always used their oil and oil filters, along with many more products and have never had an issue up until a few days ago. I ordered an oil filter on October 15th, 2020. Order # ********. I had the Amsoil oil filter installed 3 days ago on my 2008 Infiniti G37 at a local Express oil shop. Only a filter change no new oil as my oil has been recently changed out. After driving on the highway for a few hours I stopped and noticed my car losing oil as oil was all underneath the car, rear of the car and leaking heavily. I checked my oil dipstick and it read very low and I ended up being over 2 quarts low on oil. I had the oil filter changed out at a express oil shop and they told me the gasket was warped on the ams oil filter, which I have pictures to prove. I then had them add over 2 quarts of oil to get it back to reading properly full on the dipstick. The tech verified that the oil filter was on the housing tight and there was no double gasket. All in all, I lost over 2 quarts of oil and I could have had catastrophic engine damage as a result the bad amsoil oil filter that had a warped gasket that didn’t seal properly over the housing causing it to leak oil.

Hello **************,I forwarded your review on to our ********* Services Manager. They will be reaching out to you immediately if not already. ***********************

I have been using Amsoil for over 16 years. The oil itself is good, but the PRICE is TOO HIGH. I recently looked on another unbiased website at other oils. There other oils that are comparable and one I found to be superior. All of them priced lower than Amsoil. I am trying out another oil and so far, so good. After 16 years, I will be switching over to this new oil. Now Amsoil has asked me to renew my membership at another $20 a year. NO, I'm done. YOU HAVE PRICED YOURSELF OUT OF THE MARKET.

Hi Jeff, We are sorry that you are feeling that the value of AMSOIL products in not consistent with the current price. We have been forced to implement price increases recently as our raw materials have gone up significantly. We are hoping that when supply chain disruptions subside, we can lower our prices again. Our goal is always to offer superior overall value at a fair price.