Business ProfileforThatcher's Tire Pros & Auto Center

I went in to get my 2005 *** 530i aligned. This place had good reviews so I drove a hour and a half to get a good alignment. I dropped the car off and about a hour later I get a text saying it's done. I met up with my dad while I was down there so he brought me back to get my car. I went into the shop and they told me that my subframe has a crack from hitting a bump in the road. Upon further research and other people's experiences I found out that the crack they claim that came from a bump actually comes from improperly adjusting the eccentric bolt. Multiple people in *** fourms have stated shops have cracked thier subframes. Fortunately for them the shops owned up to thier mistakes and fixed it for thier customers. It could have been from a couple things. Either trying to loosen the nut without holding onto the bolt. Or attempting to turn the bolt without loosening the nut first. I think the first method was what caused the damage. An impact was probably used and the jaring caused the aluminum subframe to crack. After they told me about the crack they said they only aligned the front and they still charged me for a 4 wheel alignment. Now I'm left with a cracked subframe which is not safe.