We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical

e-conolight
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (2) exterior flood lights for my business sign. When I purchased the lights I called in and spoke to a sales rep who helped me with picking out the light I thought I needed. I had to pay a shipping cost of $14.95 for standard ***** shipping. I actually received the shipment 2 - 3 weeks late. When I received the order, each light was individually boxed, so I opened one to discover it had wiring connected to it. I instantly knew this was not the type of light I needed, but wanted to confirm with the company who installed the flood lights, They also, confirm just by looking at the light it was not the correct light. So far the only activity with the order was when I took it out of the box to look at it. I notified e-conolight and stated I would like to return the lights because they were the wrong type of lights. I was told as long as the light was being returned in the condition it was sent I could get a refund with 25% restock fee because it was beyond 30 days. Not a problem because I knew no one had touched the light but me, when I took it out of the box to look at it. Once e-conolight received the return, I was emailed by ***** indicating I would not receive a refund for the light I took out of the box because the wires were twisted. This was alarming to me because the wires were not disturbed in anyway and the only thing I did was put in back in the box to return to e-conolight. I feel this is e-conolight strategy to not loose a complete sale by being dishonest about the condition of the item upon return. It should not be a lost to the customer if the item was returned exactly how it was sent. Please bring awareness to the unethical act e-conolight is trying to get away with. The condition of the lights according to the picture ***** sent me, is not the condition I returned them in. The twisting of these wires was done by someone with in e-conolight and not me.

    Business Response

    Date: 03/20/2023

    We received the attached complaint, and I wanted to follow up with you to advise that we did credit the customer the cost of the order complete. 

     

    This should be closed out, but if you need further information let me know.  This is a screenshot of the refund, for two in which she purchased then returned to us.

     

     

    Thank you.

     

    *************************

    Manager of **************** | **********************

    Phone: **************  Direct: **************

    ehoglund@creelighting.com

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company refuses to stand behind warranty of a product that I purchased from them. After I have told of them of the problem, the have refused to respond to my emails over the course of the past ~5 months. My concern is that they are waiting until the product's warranty expires before they answer me, only to tell me that the product is no longer under warranty.

    Business Response

    Date: 12/19/2022

    We are working with this customer and are honoring his warranty request.  We no longer offer the particular fixture he had, but are working on a suitable warranty replacement.  If you have any other questions please let us know. 

     

    My tech team will be in communications with *************************** to close the loop.

     

    Thank you.

e-conolight is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.