Complaints

This profile includes complaints for Delta Dental of Wisconsin's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Delta Dental of Wisconsin

  PO Box 828 Stevens Point, WI 54481-0828

• 

  Delta Dental of Wisconsin

  2801 Hoover Rd Stevens Point, WI 54481-7100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta dental promised to cover caps on teeth at 50%. The treatment was previously approved but now has been withdrawn. There are no exceptions listed in their terms. The decision is capricious and specific so they can avoid fulfilling their obligations.

  Business Response

  Date: 07/11/2025

  Please see attached letter.

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had dental cleanings on Aug 6 and claims were filed with Delta Dental of MO. The claim was denied due to family plans being transferred to Delta of Wisconsin. So the claims were refiled with WI, and I contacted DDWI costumer services and was told they had not any claim which might be due to postal delivery. I contacted them again on Oct 6 and was told the claim had errors which could not be corrected. I had customer services call the ********************** office and was told the errors were resolved. I called customer services on Nov 13, and they could not find a claim(s) and I was told to stop calling them. I called the dental office and they said the claims were refiled Nov 13 electronically after which I called customer services and was told no claims were filed and the dental office was using the wrong address and the representative would not track down the claims. **** says claims are backed up and delayed months. Even if there is a backlog they should be able to verify receipt of the claim. This is very poor business...and the dentist is not being paid! I want the dental claim(s) paid per the contract. Because of their dysfunction I will be held liable for a 100% covered service.

  Business Response

  Date: 01/28/2025

  Please see attached letter.

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is confusing to me.  The replay from Delta Dental of WI stated that Delta Dental of MO underwrites the policy but Delta Dental of MO claims Delta Dental of WI underwrites the policy.  It seems to be a very dysfunctional business.
  
  Regards,
  
  ******* S. ****
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Delta Dental of WI plan last year and have paid a full 12 months on it. The *** who sold me the plan told me I could cancel and ensure it does not auto-renew if I gave notice of cancellation within 30 days of the anniversary date (which is Jan. 1, 2024) which would be by the end of this month, Dec. 2024. They do not allow you to cancel by phone and instruct you to cancel via the portal, Contact Us page, or mailing a letter. I submitted two requests to cancel via the online portal on Nov. 30th and Dec. 2. I submitted 3 more requests via the Contact Us page on Dec. 2, 3, and 6. I get nothing but an automated response upon submission. I have yet to receive an actual response with any confirmation of cancellation. I have sent a certified letter which will be delivered today (I will upload documentation once it is delivered, but this shouldn't be needed given my 5 other requests) but seeing as Delta Dental of WI has other complaints and reviews indicating they make it impossible to cancel, I am submitting this complaint to ensure my policy is canceled before my renewal and that I receive confirmation of cancellation immediately.

  Customer Answer

  Date: 12/11/2024

  You can close this case - Delta Dental of WI has sent confirmation that my policy has been cancelled. God bless the BBB!!!! SO THANKFUL FOR YOU!
  
  Regards,
  
  ******* ********
  

• Initial Complaint

  Date:11/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a previously insured member until the end of my employment *******. Since then, I have been charged for my premiums directly from my checking account and my member ID number was not active. I confirmed the lack of coverage at my dentist. I contacted Delta Dental ******** without resolution in July 2024 and Delta Dental Wisconsin as of 11/25/24 in order to: Please examine attached records of my unnecessary payments from January 2023 until the current day (payments of ***** as well as a resulting overdraft of $30 totaling $363.50) and complaints regarding, cancel these charges and issue me restitution. I see charges during which I was not insured. At no point did I volunteer a continuation of coverage under COBRA or otherwise. Group Name: ****************** Medium Plan Group Number: *********** ID Number: **************

  Business Response

  Date: 12/04/2024

  Please see attached letter.

• Initial Complaint

  Date:10/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid my Dentist $5100.00 (on 2/15/24) for a procedure and Delta Dental will NOT pay my benefits for the claim I and the Dental office have sent a total of 8 times (6 faxed and 2 mailed copies)

  Business Response

  Date: 10/25/2024

  Please see the attached letter.

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought dental insurance through Delta dental insurance company operating out of P.O. ******************************* I Was sold the policy under the premise that it would cove a great percentage of my dental bills upon trying to use the policy I was deny any discounts of services with their policy while also making it almost impossible to cancel

  Business Response

  Date: 06/28/2024

  Please see attached letter.

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was allowing one of their customers to use my account for paying their monthly Delta Dental bill. They had no policies in place to assure that their customers account information was accurate. They are refusing to return my money that has been stolen from my account and do not believe it is their responsibility. I was able to retrieve $60 using my bank to claw back the money. They are refusing to return the $140 even though they know who was using my account information. They should go to their customer and retrieve that money to refund me since they know who it is along with their account information.

   

  Account number ******

  Business Response

  Date: 04/24/2024

  Please see attached letter. Thank you!

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delta Dental will not terminate my insurance coverage and continue in efforts to take money from my bank account for service I have requested they cancel. I want Delta Dental to terminate my coverage, and not contact me any further. I think it is a shame that a consumer has to go to this length to stop doing business with Delta Dental.

  Business Response

  Date: 12/29/2023

  Please see attached letter.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to get on the portal for 1 1/2 years. The system can not find me only on the portal. I have waited for callbacks and done very archaic troubleshooting back and forth with someone NOT in IT or skilled to fix the issue and have been told I need to wait ***** hours for a supervisor to call back and potentially hit my voicemail while I work. I am in pain and have had bone graft, implant and other surgeries that require me to see someone right away to address continuing issues. I will no longer spend wasted time havin someone read me off information that I can't see verify or take notes on during business hours. This is the worst customer service I've ever had from any provider and I've been with Delta Dental in my home state. I'm contacting the corporate executives and sales teams on social media at this point for help.

  Business Response

  Date: 07/27/2023

  Please see attached letter.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I took out the dental insurance through delta dental. I was given services & was assured by the agent while set me up w insurance I would be fine. I also was told that my services will be covered as I had had a previous dental insurance in which was covered. They denied aALL of my charges to Ruvertown Dental in ******* **. When I contacted the State of ** ( I have state insurance) they said they should take your state & your reg dental insurance. I SHOULD NOT have a bill!! When I went back & forth w my dental provider I said I was contacting Delta Dental if WI & disputing. Shortly after, I was sent a letter of delinquency by my dental provider. I pay my premiums every month EFT & timely! This is is not fair & I believe my dental bill should be paid in full by the Delta Dental. This is why people pay their premiums & have insurance. People are getting ripped off from both ends. This is an unfair practice by both parties & should be addressed. I now owe $1572.00 with no answers from **************** @ *********************************************. I should have been covered for all services & was NEVER told about a 12 month waiting period; especially having dental insurance prior. Please address this issue as I have received great care from Rivertoen but have been tossed & turned because I am recipient of BadgerCare/Medicaid. I truly think they discriminate in some ways against people who do have this. Not only that, but I have 2 ********************* have a bill at all thank you ?? ?? As you can see from the enclosed photos, nothing was covered.

  Business Response

  Date: 07/07/2023

  Please see attached letter.Delta Dental of Wisconsin (DDWI) has reviewed the response from the consumer regarding this complaint. The complaint was filed by a subscriber to a DDWI dental benefits plan.While we understand the consumers frustration, without a signed release from the consumer, DDWI is not able to release any information because of confidentiality requirements of the **************** Portability and Accountability Act of ****, 42 U.S.C. 1320d-9 (2010). DDWI has responded to the original complaint directly to the consumer by letter. The consumer will need to allow several days for receipt of mailed letter.