Business Profile

Furniture Stores

Furniture & ApplianceMart/Ashley HomeStore

Complaints

This profile includes complaints for Furniture & ApplianceMart/Ashley HomeStore's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

138 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
** NOT buy anything from this company! Leather sectional pealing from seating area !Especially DO NOT pay for the 5 year extended warranty on anything. Sales will tell you all is covered -even if your pet chews a hole in your couch , scratchs on the leather-no worries all is covered. The warranty company will then reply No normal wear and tear and pet damage is NOT COVERED-CLAIMED DENIED **************** from the Pewaukee Wi ********************** refused to let me speak to a manager via phone and refused to give me a name of a manager to speak with. The same customer service ************ refused to supply me either her employee id number or last name to verify our conversation as well. She did not address the lies told by sales and I received NO phone call back from management.FRAUD & LIES STAY FAR AWAY FROM THIS COMPANY, POOR BUSINESS PRACTICES & UNHELPFUL CUSTOMER SERVICE PERSONNEL
Business Response
Date: 07/25/2025
The original product was purchased in 2022, which is outside of the manufacturers one-year warranty period. For this reason, any further concerns would need to be addressed directly with the extended warranty provider, as the service contract is between the customer and the provider. We are not involved in the decision-making process for extended warranty claims.
We would also encourage the customer to review their coverage details prior to reaching out to the warranty provider, as the photos submitted with this complaint may indicate an issue that falls outside of the plans coverage.
At this time, we consider this matter closed on our end, but we sincerely hope the customer is able to work with their extended warranty provider.
Thank You
Initial Complaint
Date:06/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a fridge with the 5yr service plan in 2021. We have the original receipt with credit card receipt attached. When we called for service for the fridge not getting cold enough, we were told we did not pay for the plan and that our receipt is not the finalreceipt. It appears the sales person mistakenly gave us the floor model price instead of the price for the special order, even though we never for a second considered buying the floor model which was stainless and we wanted white. A few days later, instead of contacting us about this, he reopened the ticket and took off the service plan which conveniently covered the difference in price between the two fridges. The manager at the ****************************** was very nice and took the issue to the regional manager but in the end was unable to help. It turns out, at ******, you dont always get what you pay for. Hard to believe this issue cant be resolved as we did nothing wrong. What the salesperson did was out of our control and we are being punished for it.
Business Response
Date: 07/17/2025
***************start="81" data-end="84"> We have informed the customer that there is no extended warranty on the appliance purchased in 2021, and unfortunately, we are unable to add coverage retroactively. If the customer would like to proceed with a service appointment, it would be at their own expense.
Our records show that the customer elected to remove the extended warranty in order to apply the credit toward the cost difference of upgrading from the floor model. Otherwise, the full price difference would have been due at the time of purchase.
As the unit is now four years out of warranty, if the customer chooses not to move forward with serviceincluding parts, labor, and trip chargeswe will consider the matter resolved.
Initial Complaint
Date:06/25/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a chaise in December. In March I contacted them about the cushion bowing in the missing. Took them three months to replace the defective foam core. The technician showed up today and proceeded to break the zipper trying to force it to fit. ****************** was rude and not helpful. I called the service department and was told I had to wait however long it takes Ashley to replace the cover. They refuse to exchange the piece of furniture even thought it was the technicians fault. I asked if they could just bring me a complete custom from the warehouse and was told I needed to wait however long it took.
Business Response
Date: 07/03/2025
Thank you for reaching out and giving us the opportunity to address your concerns.
We truly understand the frustration caused by the manufacturing defect in your seat cushion. At the time of purchase, your item came with a one-year limited warranty. Unfortunately, this warranty does not include coverage for core replacements.
In an effort to assist, we did order a replacement core on your behalf. During the service process, however, the cushion covers zipper broke. This can occur because the cushion core is larger than the cover opening, which is typically installed using machinery at the manufacturing facility. While this was not the outcome we had hoped for, the core remains the underlying issue, and we are unable to offer an exchange as it does not resolve the root cause.
We will be sure to communicate this feedback to our service department to help improve the process moving forward. We sincerely apologize for any inconvenience this has caused and appreciate your understanding.
Customer Answer
Date: 07/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed
So Im left with a nonfunctional chair that was only 3 months old when the cushion degraded (and the base underneath)? What happens when they come on the 16th and the cover doesnt fit again? Im just out of luck?

Regards,

**** ****
Business Response
Date: 07/25/2025
We completely understand how this situation could be frustrating, and we want to make things right for you. As a courtesy, we ordered the original replacement core even though it was not covered under the manufacturers warranty, because it was important to us that you were taken care of.
While replacing the core, the zipper unfortunately broke. This can sometimes happen when fitting a larger core through a small opening, and we sincerely apologize for the inconvenience. To ensure everything is fully functional, we plan to replace the cover so the zipper works properly again.
If youd prefer we not move forward with this courtesy replacement, we can cancel the service order but our goal is simply to complete the process so you can enjoy your product without any further inconvenience.
Please let us know how youd like to proceedwe truly appreciate your patience and the opportunity to make this right.
Customer Answer
Date: 07/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ****
Initial Complaint
Date:06/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a side-by-side Whirlpool refrigerator in Dec. 24. At the time of the purchase we also bought an extended warranty. The ice maker stopped working and we had to pay the cost of the repair of $341.86. We feel this is not right because of the extended warranty which was purchased through **************************************** No company *********, Centricity or *************************************** will cover the cost of the replacement of the ice maker. We paid for an extended warranty and feel the cost should have been covered.
Business Response
Date: 07/25/2025
The customer worked directly with their extended warranty provider, as the unit was no longer covered under the manufacturers warranty. **** (the warranty provider) dispatched us to complete a diagnostic. During that visit, we determined the freezer door needed to be replaced, and we communicated that information to the customer. At that time, the customer declined the repair due to the cost.
It appears the customer may have followed up with EPIC regarding the ice maker; however, we have no visibility into that portion of the claim within our system. As this is a contract between the customer and their warranty provider, we do not make decisions on ***** behalf.
Our involvement concluded once the diagnostic was completed. Since no parts were orderedincluding the ice maker on our endwe recommend the customer reach out to **** directly if they are seeking a refund or resolution.
We consider this matter closed on our end, as we fulfilled the diagnostic service as requested by EPIC.
Best
F&A
Customer Answer
Date: 07/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards
When the ice maker originally broke, we contacted Furniture & **************. The ********************* refuses to help us. We feel that since we contacted the company we bought the appliance and warranty from, Furniture & Appliance should have contacted ****. No one has a record of our original call not EPIC and not Furniture & ************** so the problem is original date of broken ice maker.
We do not know EPIC. We purchased several appliances and the extended warranty from Furniture & **************. Had they called the warranty company at the original complaint, **** said theyd covered the unit. Now they will not cover it because no one knows when the very first complaint was made. Why didnt Furniture & ************** call when we first complained? More importantly, why isnt there any record of our original complaint filed on the day we called. EPIC was rude because Furniture & ************** never filed our complaint.
The broken seal on the freezer side is an entirely separate issue. Paying out of pocket on a warranty not being covered for the ice maker is our complaint. Again, why didnt Furniture & ************** file our complaint? All we want is our money back for the broken ice maker.
Thank you for your help.

**** & **** ********
Business Response
Date: 07/27/2025
We encourage you to contact the warranty provider. As you stated in your complaint you contacted ****. Unfortunately we cannot help you in this matter because we do not have visibility to your claims as we are not the provider.
F&A
Customer Answer
Date: 07/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

YOU, Furniture & **************, sold us the extended warranty. YOU failed to call **** when we made the initial complaint on the broken ice maker. We didnt even receive the courtesy of anyone from Furniture & ************** to check out the problem. We expect YOU, Furniture & **************, to honor the warranty purchased from your salesman on the day we bought the refrigerator. YOU sold us the warranty. We are dissatisfied with your service on this matter. Same on you for taking advantage of your customer.

Regards,

**** & **** ********
Customer Answer
Date: 07/30/2025
Hello,

Attached is the *** file of which you requested.
Thank you for your help,

**** ********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of purchase 01 12 25 amount paid ******** company Furniture & appliancemart Marshfield Wi ***** we purchased a fridgidaire refrigerator on 1/12/25 was delivered on the 25th icemaker was not working called on the 27th they sent a tech on the 4th of Feb ordered new icemacker installed new one on Feb 21st that did not work installed new control panel on March 15th that did not work called ****************** directly getting the run around between the two stores HELP!!
Business Response
Date: 07/02/2025
We understand how frustrating it can be when an icemaker isnt working and appreciate the guests patience as we worked through the manufacturers warranty process. Our records indicate that an exchange was approved and the issue has been resolved.
Thank you,
F&A
Initial Complaint
Date:05/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called Furniture & ApplianceMart on 3/20/25 regarding our Flex Steel Love Seat which the power went out on (so the chair is stuck in the fully reclined position). They sent out a service person to look at the issue and he stated the motor & electrical components were bad and it would be about 2 weeks for the parts to come in. I have made 10 phone calls to Furniture & ApplianceMart's ************ between 3/20/25 and 5/23/25 and still to this date 5/27/25 they have no answers for me regarding when they can fix our chair. I keep being told the same thing with every phone call, "they don't have any information yet on parts and will get back to me by the end of that day" - No one ever calls me back and I get the same 'canned' statement every time I call. I personally called Flex Steel on 5/20/25 after so much frustration to see if they could help and they did confirm my chair is still under warranty but did not know why I was not getting any assistance from Furniture & ApplianceMart. It has now been 68 days from the first phone call to this complaint to the BBB and I am not getting any help from this business.
Business Response
Date: 06/02/2025
Thank you for reaching out regarding the *** HDRT RCL LS W/ CNSL you purchased in 2020. We have confirmation and documentation from the vendor that the parts are no longer under warranty. They have informed us that the replacement motor is available and in stock at a cost of $125, plus $20 for shipping and handling. Once the order is processed, it will ship within 1014 business days. The replacement switch is priced at $45 and will also ship within 1014 business days after processing.
Please note that these prices do not include the trip charge and labor required to install the motor. We would be happy to provide you with a full quote for parts, trip, and labor if you choose to proceed.

If you have documentation from the manufacturer indicating that these parts are still under warranty, please provide that for our review. Should you wish to move forward with purchasing the replacement parts and scheduling service, we are here to assist you. Otherwise we would consider this claim out of warranty and closed.

Customer Answer
Date: 06/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I just find it very odd that Furniture & ************** was not able to give us an answer to our Warranty Claim for almost 90 days - until all of a sudden we got the Better Business Bureau involved and within the 48 hours of our contact to the BBB they all of a sudden have an answer of "There is NO warranty coverage for the chair motor and switch". What a quick way to shut this whole situation down quickly with their reply back to the BBB. I spoke with Furniture & Appliance Mart on 5/30/25 (10:45 AM) and asked why it's not under Flex Steels 5 year warranty and who they spoke with at Flex Steel? The person told me they received an email, I asked for a copy of that email - the person at Furniture & ************** told me she could not send me a copy, I asked why? Then she said "All I can see is the notes in your file and it says your motor and switch is not covered." I am absolutely NOT satisfied with this answer from Furniture & **************, as I spoke with ******************** directly on 5/20/25 and they told me it was under warranty and recommended I continue to try to work on this with the distributor I bought the furniture from. Since obviously we are not going to get any where with Furniture & Appliance Mart - I will work directly with Flex Steel from this point forward.

Regards,

****** ********
Business Response
Date: 06/09/2025
As stated we are not the extended warranty provider. We did reach out to them and the manufacturer on behalf of the customer again due to the claim and provided the information we were given. If they are unhappy with the decision we encourage them to contact the provider as we cannot overturn the decision. We were supporting them with their inquiry but the matter is closed on our end due to being out of warranty.
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We bought a recliner for $756.90 from ********************************** Mart ********************************************************** on 1/10/25 with an anticipated delivery date of 3/1/25 but maybe sooner. The chair delivery was delayed until 4/1/25 and on 4/9/25 we went to pick it up after receiving a text message that our order was ready for pickup. After spending nearly an hour there, they said they did not have it. On 4/10/25, they called to say they scheduled delivery for 4/24/25. I then called to say that I wanted to cancel the order after calling to confirm that no they did not have the recliner in. I spoke to several employees and stated that no we did not have the original **** cards that we paid for the recliner with. They stated that they would send us a check in the mail within 7-10 days. I have waited and now on 4-30-25 they have stated that they processed our refund on 4/18/25 and refunded the cards that we paid for the recliner with on 1/10/25. I reiterated the fact that I spoke with multiple people that day and told them we did not have the original cards and was assured that we would be getting a paper check in the mail. When I asked to speak with a supervisor, the woman i spoke with stated that they were all in a meeting for the rest of the week.
Business Response
Date: 04/30/2025
The payment was processed back to the original form of payment which is our only process. They will need to contact their credit card company to discuss with them as they would be the one to send a check if charged amount was paid in full or closed. We consider this matter closed.

Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

When speaking with multiple employees on 4/10/2025 to cancel my recliner order, I was told that I would be receiving a paper check in the mail and to allow 7-10 business days. The employees were aware that we paid for the recliner on 1/10/2025 with a rebate **** card and no longer had the card in our possession since there is no balance on it.

Regards,

********* ******
Business Response
Date: 05/01/2025
Please take a moment to review the back of your signed sales order, which notes that all refunds are processed back to the original form of payment. Our records indicate a **** was used for the purchase, though it does not specify the exact type of card.

If a rebate or pre-paid **** card was used, the terms typically state that the cardholder is responsible for managing any refunds and should retain the card in case a return is made. Because the refund has been issued back to that original card, we no longer have access to the funds and are unable to issue a check. We recommend contacting the card issuer or rebate provider for further assistance.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered two identical couches from Ashley Furniture on the east side of *******, *********. Upon arrival, it was clear to see the quality was extremely low: fabric discoloration, fabric puckering the foam beneath due to low quality upholstering, fabric seams sewn crooked on couch frame and cushions, two visible staples showing through, not enough fabric in one place so the foam is visible, and loose threads. Now for the damage part: a large water (liquid) stain is present in the center of the couch frame. This is especially concerning because there is wood below which makes one question the integrity of the wood now. If exposed to liquid, it could be rotting beneath the fabric and cause molding, as well as weakening of wood which lead to internal structural issues. There are also several stains throughout on the fabric.Immediately upon uncovering the manufacturer placed cover, pictures were taken and calls were placed to Ashley customer service. After not receiving communication as to how to remedy these steps (in 12 days), we called Ashley to tell them we would be returning the items and asked for a full refund. They said if we returned the furniture, it would be considered Abandoned and no refund would be issued. They informed that a technician could come to our home to try to get the stains out. The stains are the least of the issues. We said they could handle this in house and inspect the furniture and come to their own resolution with the manufacturer but this was denied by Ashley Furniture. We do have additional photos but weve reached the maximum space to send.
Business Response
Date: 05/29/2025
Thank you for bringing this matter to our attention.
As we have previously communicated to the customer, they are not eligible for a return or refund. This was a customer pick-up, and per our stated policy, once merchandise leaves our property, we are no longer responsible for any damages that may occur during transport.
We have carefully reviewed the photos provided and confirmed that the issues reported are not manufacturer defects and, as such, are not covered under warranty.
Additionally, the customer informed us of their intention to return the sofa to the store and leave it. Please note that abandoning merchandise at our location is not permitted and would subject the customer to potential fines, as we cannot assume responsibility for abandoned items.
We remain willing to assist by providing the customer with an estimate for parts, labor, and trip charges to repair the damage. If the customer chooses not to proceed with a paid repair, we will consider this matter closed.
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a chair from Ashley in May of 2024. We have used it for 6 months. We were in ******* since November of 2024 so it didn't get used. It has a large gap in the back of the chair big enough for a pillow to fit down in it. They want to charge use for a tech to come out and fix it. I would think they would stand behind their product.
Business Response
Date: 04/14/2025
We have no record under the provided name nor did the complaint provide a full phone number. We will need more information to locate order. Thanks
Customer Answer
Date: 04/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The phone number it is under is ************. ******* *****.
I talked to someone today. They wanted ****** to come out and look at the chair and not guarantee that they will even do anything to fix it.
I have a recliner here that is 8 years old and has NO gap at all. I purchased it at a different place of business. They didn't charge to come out and fix the chair when I needed them too. I think that ashley has very bad customer service and will tell anyone that will listen not to purchase anything from them. I will also leave as many bad reviews as I can write.
[Please type your response here.]

Regards,

**** *****
Customer Answer
Date: 04/14/2025
The address for Ashley Furniture is
**********************************
Business Response
Date: 04/29/2025
We are unable to locate this customer as the phone number provide is not complete Daytime Phone: (608) 449-356 We also cannot locate under the name provided. They will need to provide additional information to be reviewed.

Thank You
Customer Answer
Date: 04/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The name it is under is either ******* ***** or **** *****
Phone Numbers are ************ or ************
[Please type your response here.]

Regards,

**** *****
Business Response
Date: 05/06/2025
Thank you for providing the order details, which allowed us to locate your purchase. Upon review, we confirmed that your delivery was completed as a drop-off in April 2024. Per our policy, any product defects must be reported within 24 hours of delivery to ensure timely resolution. In this case, we did not receive notification of any concerns until May 2025, which falls significantly outside of the required reporting window.

Additionally, the issue described was sent in for review and does not meet the criteria for a manufacturer defect and therefore is not covered under the manufacturers warranty. As a courtesy, our team did offer an out-of-warranty service option at your expense, which remains available should you choose to pursue it.

We understand your concern, especially if the item saw limited or no use within the first several months. However, the 24-hour notification period is a standard part of our process to ensure that any issues related to delivery or initial product condition can be properly assessed. As more than 11 months have passed, we are unable to make exceptions in this case.
At this time, we consider the matter closed. If you have additional questions or would like to proceed with the out-of-warranty service, please dont hesitate to reach out to our service team directly.
Initial Complaint
Date:03/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a brand new bedroom set spending well over 8000 with this company. They delivered my chest with pieces missing and it wasnt assembled correctly. Part of the drawer was damaged and the wood was chipped. I complained to this business multiple times and all they could offer me was a technician to come out and try to repair the dresser. This is not what I expected for a solution. I feel as though I paid for a brand new chest and thats just what I should get. I didnt pay for a damaged chest that needs repair its not fair that they are forcing me to accept their damaged product. Completely unprofessional in my opinion especially considering the business that I have been doing here. I dont feel appreciated as a valued customer and I will never do business here again.
Business Response
Date: 03/18/2025
We sincerely apologize for any frustration and understand how disappointing it can be to receive a product with manufacturing defects. The product you purchased includes a one-year warranty that covers service but does not provide for exchanges or refunds.
Our priority is to resolve this issue for you, and the first step is to schedule a service appointment. Please let us know how youd like to proceed so we can assist you accordingly.

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Furniture & ApplianceMart/Ashley HomeStore is BBB Accredited.