Business ProfileforWindow Depot USA of Milwaukee

We had originally contacted them in 2023 to discuss getting our front door replaced. We cancelled the order within the time frame as the price seemed way to high. The manager *********************** contacted us and met to discuss other options. I agreed to go look at another door in the warehouse. He contacted us on June 6, 2023 to discuss whether we wanted to go ahead with the new purchase. I was unable to get back to him for several months due to my daughter getting married and my husband in the hospital for 2 plus months. I texted him on September 9, 2023 stating I wanted our refund of $200. On September 14, I called and left a message to call me. He did not respond until February 7, 2024. The test stated he had spent more than $200coming to the house, having met with office staff to move and show the in stock option. He said I loved it and wanted but never said this. I have always discussed major purchases with my husband. If I knew you were not going to order anything I would have never had you go to my office and spent my money and time to show you something that you were not going to buy. That goes above a free estimate. He claimed he had just got my message and had a few teeth pulled last night and have stitches so advised not to talk. The original $200 was put down on the door we cancelled. He has not been timely in responding since trying to get the money back. I have the text messages on my phone to show what have been trying to do. Thank you for your help