Reviews
This profile includes reviews for Foundation Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 76 Customer Reviews
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Review fromElaina C
Date: 07/31/2025
1 starMost definitely a very shady business. I wont even get into the reasons because after reading all of these reviews it seems everyone is going through what I went through. I strongly recommend you work on your credit and go through a bank. I also suggest you RUN if your even thinking about letting this company rob you blind. AND FOUNDATION FINANCE DON'T EVEN COMMENT ON THIS REVIEW WITH YOUR LITTLE **** **** EXCUSES AND LIES.Review fromJeremy N
Date: 07/14/2025
1 starBUYER BEWARE! FOUNDATION FINANCE AND ********** ******** ARE ACCOMPLICES AND THEY WORK TOGETHER PREYING ON THE ELDERLY. FOUNDATION FINANCE WORKS WITH CONTRACTORS WHO DEFRAUD CLIENTS AND THEY ARE VERY WELL AWARE OF THIS! I TRIED TO CANCEL MY ORDER WITH ********** ******** BECAUSE OF SHEKINAH, THE MANIPULATIVE SALES REP FOR ********** ******** AND THEY SAID SINCE FOUNDATION FINANCE IS FINANCING ME, WHETHER OR NOT I CANCEL MY CONTRACT, FOUNDATION FINANCE WILL CONTINUE TO CHARGE ME! CRIMINALS! MAKE SURE YOU READ ALL THE BAD REVIEWS BECAUSE THE BAD REVIEWS ARE THE REAL ONES. ALL 5 STAR REVIEWS ARE FAKE, JUST LIKE ********** ******** AND FOUNDATION FINANCE!
Foundation Finance Company, LLC
Date: 07/15/2025
Foundation Finance does not sell any home improvement products. We are a third party finance company that takes assignment of retail installment contracts from contractors. Our records show some prior communications that are best resolved directly with you, so a member of our account servicing team will reach out to assist. You can also request a manager at ************.Review fromRick O
Date: 06/17/2025
1 starThis company was not transparent about how this loan works, almost 3 yrs ago we got the one day bathroom remodel was told interest rate would be 6% when we got the final loan papers its 14.9 ?? we started out with a ****** dollar loan almost 3 yrs later never late on a pmt its automatically taken out and we still owe 13 177. Was just told we pay a little extra on the monthly pmt and was just told we should have it paid off by 2035 are you freaking kidding me?? this is insane and Ive actually had to call the company out 4 times because (beware) these one day shower remodels well the shower walls are glued in?? and mine keeps separating from the wall and have to pay the company who put them in now charge you a service fee?? I didnt realize they glue your shower together ?? but my biggest complaint is with Foundation financeFoundation Finance Company, LLC
Date: 06/20/2025
An account servicing manager has been attempting to reach out to discuss your concerns. Foundation does not sell or install any products; service items would be handled with your contractor. We will be happy to walk you through your Truth-in-Lending disclosures that were signed as well as to provide an explanation of simple interest contracts. Please reach out to our office at ************ and request an account servicing manager.Review fromSelena T
Date: 06/03/2025
1 starAs consumers, we have to be smart. I learned a lot from this, in which this company has been a thorn for me since they financed my Roof. I did not choose them, ************ works with them. First of all, you will be set up for failure from day one. 2nd of all, their statements are so confusing, whereas I have to ask them on a monthly basis; "how much going towards my principal". They been taking my entirely payments and taking them as interest, up until about a few months ago, it's been almost 2 years now. Now I call my payments in and specify what $ amount I want to go to my principal. They charge a daily interest rate, DAILY. Then your minimum payment is much lower than your daily interest rate; therefore, your initial loan may start out, i.e., $36,000, but about time you get your 1st bill that loan balance will be much higher. Please read the contract very carefully, they use trickery words, and I guess it is a lien on your house. goods purchased; so I purchased roofing materials and labor. UNDER "SECURITY SECTION: You grant us a security interest in the goods purchased by you and described on the first page of this Contract (the Collateral) as well as all accessions to and proceeds of those goods. Our security interest secures your performance of all obligations under this Contract and any extensions, renewals or modifications of it. On our request, you will take any reasonable action to preserve the Collateral or our security interest in it. You will maintain the Collateral in good condition, not permit its value to be impaired and keep it free from liens and encumbrances prior in right to ours. You will not sell, lease or dispose of Collateral without our written permission." WHAT DOES THIS MEAN, I DID NOT KNOW THERE IS A LIEN ON MY HOUSE. I need permission to sell my house from them. PLEASE BE VERY CAREFUL! Now that I look back at my contract, I DO NOT HAVE A METAL ROOF; but according to this contract, the goods I purchased is a metal roof. LOL!Foundation Finance Company, LLC
Date: 06/05/2025
Given the information we can see on your file, it would be best if you reach out to an account servicing manager to discuss further. We can provide a statement of account that you can share with any trusted banker to help explain how a "simple interest" contract functions and we can address any other questions. Thank you.Review fromGreg G
Date: 04/18/2025
1 starPaid almost $8,000, and the balance has only gone down $4,000 over a year. This is ridiculous!, How does my interest amount actually go up after all this time? March interest is higher than any amount except for last April. I will never do business with FFC again.Foundation Finance Company, LLC
Date: 04/23/2025
A member of our account servicing management team will reach out and provide you a statement of account (you can also call and request to speak with a manager). Foundation offers simple interest financing contracts. The number of days between payments will affect the interest for that particular payment. Your Truth-in-Lending disclosures show the total interest if you make only the exact payment on each due date. Paying early/more will reduce the total interest repaid and time to repay. We are happy to share a statement of account that you can review with any trusted banker.Review fromkendall s
Date: 03/21/2025
1 starI contacted FF several times about why not all of my payments are showing up. All I get is a ** answer of a variable, and hidden, interest takes it up. Can someone explain if I am paying $170 a month and the interest charge 36.79, why is my principal balance only decreasing by $83.87? Where did the other $49.34 I paid go? It sure hasn’t gone to the principal. I have been dealing with this for five years and I have not seen the interest rate on a statement yet. This has to be illegal. I am paying extra and according to them I am six months ahead but not paid off half on a 10 year note.Foundation Finance Company, LLC
Date: 03/26/2025
A member of our account servicing management team will reach out to discuss your simple interest contract and provide you a statement of account. We don't see any contact with you since July and it seems this may be a misunderstanding of statement vs. payment timing which we are happy to explain.Review fromKaren K
Date: 03/20/2025
1 starI thought they were a good company until when we complained about our tub overflow three times and the water damaging our floor. We told them we were getting a laywer to have them replace our flooring The next thing we know Foundation Finance had placed a lien on our home. We didn't even know they were placing the lien on our home until we tried to refinance. So, don't trust them.Foundation Finance Company, LLC
Date: 03/24/2025
We believe this situation to have been resolved but please reach out to our account servicing management team if we can assist further.Review fromJeanne B
Date: 03/17/2025
4 starsFriendly customer service. Questions were answered appropriately. Wish I could have refinance my loan for a lower interest rate.Foundation Finance Company, LLC
Date: 03/19/2025
Thank you for your feedback. We are happy to assist with anything else we can in the future.Foundation Finance Company, LLC
Date: 03/24/2025
Thank you for your feedback. We are happy to assist with anything else we can in the future.Review fromRobert C
Date: 03/12/2025
1 starNot applying full payments to balance and will not tell me where my money is going. How can this be legal?Foundation Finance Company, LLC
Date: 03/13/2025
We believe we have located your account and don't see any calls or communications with you since 2022 so a member of our team will reach out to discuss your questions. You can also reach out to us any time at ************. Thank you.Review fromSammantha B
Date: 02/28/2025
1 starHorrible shady finance company. We were set up with a loan through a contracting company for the gutters around our house. Initially we were told by the contractor that they were offering a 50% off sale... great right? Nope, because were now paying well over that with the interest that FF is charging. We were also told it was for a 60 month loan... nope 120. Everything was done digitally and with no explanation. It wasn't until I noticed the loan balance not decreasing that I reached out to FF and was informed that it was a 10 year loan. NEVER WOULD HAVE AGREED to that. My husband and I were floored. We've now made $1225 worth of payments... our principal has decreased $309.19 while $915.81 has gone towards interest... in 10 months. We pay over the minimum payment in an attempt to pay the loan off sooner, but clearly this loan is going to our grave with us. AVOID THIS COMPANY AT ALL COSTS. IT IS NOT WORTH THE MONEY.Foundation Finance Company, LLC
Date: 03/03/2025
A member of our account servicing management team will be reaching out to you to discuss the specifics of your account. We believe this to be a misunderstanding of the simple interest contract terms that were verified with you prior to opening the account. We will be happy to assist.
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