Reviews
This profile includes reviews for Foundation Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 78 Customer Reviews
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Review fromGreg G
Date: 04/18/2025
1 starPaid almost $8,000, and the balance has only gone down $4,000 over a year. This is ridiculous!, How does my interest amount actually go up after all this time? March interest is higher than any amount except for last April. I will never do business with FFC again.Review fromkendall s
Date: 03/21/2025
1 starkendall s
Date: 03/21/2025
I contacted FF several times about why not all of my payments are showing up. All I get is a ** answer of a variable, and hidden, interest takes it up. Can someone explain if I am paying $170 a month and the interest charge 36.79, why is my principal balance only decreasing by $83.87? Where did the other $49.34 I paid go? It sure hasn’t gone to the principal. I have been dealing with this for five years and I have not seen the interest rate on a statement yet. This has to be illegal. I am paying extra and according to them I am six months ahead but not paid off half on a 10 year note.
Foundation Finance Company, LLC
Date: 03/26/2025
A member of our account servicing management team will reach out to discuss your simple interest contract and provide you a statement of account. We don't see any contact with you since July and it seems this may be a misunderstanding of statement vs. payment timing which we are happy to explain.Review fromKaren K
Date: 03/20/2025
1 starKaren K
Date: 03/20/2025
I thought they were a good company until when we complained about our tub overflow three times and the water damaging our floor. We told them we were getting a laywer to have them replace our flooring The next thing we know Foundation Finance had placed a lien on our home. We didn't even know they were placing the lien on our home until we tried to refinance. So, don't trust them.Foundation Finance Company, LLC
Date: 03/24/2025
We believe this situation to have been resolved but please reach out to our account servicing management team if we can assist further.Review fromJeanne B
Date: 03/17/2025
4 starsJeanne B
Date: 03/17/2025
Friendly customer service. Questions were answered appropriately. Wish I could have refinance my loan for a lower interest rate.Foundation Finance Company, LLC
Date: 03/19/2025
Thank you for your feedback. We are happy to assist with anything else we can in the future.Foundation Finance Company, LLC
Date: 03/24/2025
Thank you for your feedback. We are happy to assist with anything else we can in the future.Review fromRobert C
Date: 03/12/2025
1 starRobert C
Date: 03/12/2025
Not applying full payments to balance and will not tell me where my money is going. How can this be legal?Foundation Finance Company, LLC
Date: 03/13/2025
We believe we have located your account and don't see any calls or communications with you since 2022 so a member of our team will reach out to discuss your questions. You can also reach out to us any time at ************. Thank you.Review fromSammantha B
Date: 02/28/2025
1 starSammantha B
Date: 02/28/2025
Horrible shady finance company. We were set up with a loan through a contracting company for the gutters around our house. Initially we were told by the contractor that they were offering a 50% off sale... great right? Nope, because were now paying well over that with the interest that FF is charging. We were also told it was for a 60 month loan... nope 120. Everything was done digitally and with no explanation. It wasn't until I noticed the loan balance not decreasing that I reached out to FF and was informed that it was a 10 year loan. NEVER WOULD HAVE AGREED to that. My husband and I were floored. We've now made $1225 worth of payments... our principal has decreased $309.19 while $915.81 has gone towards interest... in 10 months. We pay over the minimum payment in an attempt to pay the loan off sooner, but clearly this loan is going to our grave with us. AVOID THIS COMPANY AT ALL COSTS. IT IS NOT WORTH THE MONEY.Foundation Finance Company, LLC
Date: 03/03/2025
A member of our account servicing management team will be reaching out to you to discuss the specifics of your account. We believe this to be a misunderstanding of the simple interest contract terms that were verified with you prior to opening the account. We will be happy to assist.Review fromGabriel W
Date: 01/23/2025
1 starGabriel W
Date: 01/23/2025
I feel like I'm barley making a dent in my loan. I have a fixed loan and somehow the interest keeps changing and they keep trying to lower the payment out so I pay it off slower. Don't trust this company at all.Foundation Finance Company, LLC
Date: 01/27/2025
Foundation Finance offers simple interest retail installment contracts. Your truth-in-lending disclosures will show you the total time to repay and total interest repaid if you make only the minimum payments on exactly the due dates. Paying early or late (and paying additional amounts) may change this. We believe this is a misunderstanding and will reach out to discuss your account with you and answer any questions.Review fromDiana V
Date: 12/21/2024
1 starDiana V
Date: 12/21/2024
I just got a garage door opener and a soft water system on 12-20-24 didn't have to give nothing down it will be financed by Foundation Finance, so I was contacted by the sales person that the finance company wants a copy of my HOUSE DEED not only no but ******* NO PER MY ATTORNEY THIS WAS NOT ON THE CONTACTFoundation Finance Company, LLC
Date: 01/03/2025
We believe this situation to have been resolved directly with you. If you need further assistance, don't hesitate to reach out. Thank you.Review fromMargie J
Date: 12/13/2024
1 starMargie J
Date: 12/13/2024
I have been paying double the amount of my monthly payments and it seems like the principal balance is not reflecting the over payments.Foundation Finance Company, LLC
Date: 12/17/2024
A member of our account servicing management team will reach out to share a statement of account with you. We are seeing overpayments properly being applied and reducing principal balance.Foundation Finance Company, LLC
Date: 12/18/2024
We believe a member of our team resolved this directly with you. Please don't hesitate to reach out if we can assist further. Thank you!Review fromsandra w
Date: 12/04/2024
1 starsandra w
Date: 12/04/2024
This company is a rip off--starting with the contractors who are a part of this company. The company intentionally sets a low monthly payment, so that you are paying longer on a loan. I pay more than the monthly payment and my loan is not decreasing. It's been 5 years and so far it appears I have only paid $2,000 on a $10,000 loan. The company also placed a UCC loan on my house without telling me even though I had been making payments. The contractor in Nolanville, Texas was a quick talking salesman who proved to be unethical. Worst of all, the work was shoddy, the deck is literally falling apart!! Used substandard materials and cracks everywhere in the deck. DO NOT DO BUSINESS WITH THIS COMPANY AND CERTAINLY DO NOT ENTER INTO AN AGREEMENT Read lessFoundation Finance Company, LLC
Date: 12/05/2024
We would love to speak with you directly if you contact our customer service team at ************. ********************** is not the contractor and does not choose the contractor for its customers, nor is it part of the home improvement project sale process but we may be able to help resolve any issues between you and the contractor. We are a third party finance company who takes assignment of agreements after confirmation from customers of successful completion. Your financing documents will show you your term and total interest repaid if you make only the minimum payments on the due date. These are simple interest contracts, so paying early or paying more than the minimum due can reduce this time and total interest. We are happy to walk you through a statement of account if you reach out to the office.
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