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Complaint Details
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Initial Complaint
06/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
More often than not this company does not follow through on their trash and recycling removal. I often end up going weeks with them not collecting our bins, and when they do collect them they leave them blocking either the street or alley I live adjacent too. As well as dumping most of the trash and recycling on the street and our yard. They have zero punctuality as I see them drive past at several different hours of the day for the same route. If it wasnt apart of our agreement I would simply switch companies or just take the trash to a dump myself. All I ask is that they do their job, and if I am doing something wrong, they leave a note on the bins/door so I can fix whatever it maybe. Because as of right now, they are just simply passing my house. Thank you.
Business response
06/02/2023
Thank you for your communication. We take our customer service very seriously and communicated with you today regarding this issue. If you have any additional questions, please don't hesitate to let us know. Please know that all trash and recycling needs to be curbside by 6a.m. as our routes do begin early in the morning and many routes run throughout your area during the week, so you may see our trucks on various days and times completing different/adjacent routes. We have addressed your concerns with our operations team and the driver responsible for the route. Please let us know if you have any other issues. Thank you again for your communication and we look forward to serving you in the future.Initial Complaint
09/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When we first moved into our house, Harters backed into our Jeep. The office lady lied about the backup cameras. The owner was rude, yelled and swore at my fiance. Now the past two weeks our garbage hasn't been collected. Last week when I called, the rude lady said "well, was the garbage in the can". Yes. And now this week the driver said the lid wasn't closed so he can't pick it up but we watched our neighbors get theirs collected without their lids.Business response
12/15/2022
Unfortunately, we have no record of any damage being done to a vehicle during that time frame, nor was any police report filed or submitted to us. It is our policy to address any issues of the type in a timely manner. For the trash collection services, if there are items sticking out of the container that prevents the container from being emptied safely, we are unable to service it. We advise our customers to remove any obstructions and ensure that the lids are able to close so that we are able to service during their next scheduled pick up.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.