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Find a Location

GraceSunny has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGraceSunny

    Online Retailer

    Current Alerts For This Business

    Alert:

    BBB can find no listing for a "GraceSunny" business in Wisconsin. The address provided by consumers is a home according to reverse checking. The phone number is a cell phone number. GraceSunny is not listed as a corporation in Wisconsin according to the Wisconsin Department of Financial Institutions (WDFI.org). 

    Complaints and requests for basic information sent to this company have gone unanswered.

    If you have a complaint against this company and website, please file a complaint with the FTC's e-consumer (international scams reporting portal) at this link: https://www.econsumer.gov/en/Home/GettingStarted?NextQID=1&SubID=1#crnt

    BBB urges extreme caution when doing business with any business whose existence cannot be verified. Please see additional tips and information below regarding online shopping.

     

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    14 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Prairie du Sac, WI 53578-1331
    BBB File Opened:
    6/23/2023
    Business Management
    • Customer Service, Customer Contact
    Contact Information

    Customer Contact

    • Customer Service, Customer Contact
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    14 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered bathing suits from this company. Prior to buying, I checked their return policy, which states the following (copied from their website):Items can be returned or exchanged within 15 days from the delivered date. Return shipping fees are at the customer's own expense.I didnt want any of the suits after trying them on. So I contacted them immediate via email (as instructed on their website). They replied to me trying to negotiate a deal to keep them (20% off). I responded saying that I wanted a full refund and asking for the shipping instructions. This happened a total of three or four times, them negotiating (30, then 50%) and finally requiring I photograph each suit w the sanitation liners for refund. I did that and the send me an address specifying I needed to send w a tracking number (at my own expense). I went to **** sent it, using the exact address grace sunny gave me (like I printed straight from their email) (and additional +$20 to ship). It was returned to *** after 10 days saying that the recipient had moved!This company is a scam. They dont abide by their own refund policy as listed on their website.

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amie G

    1 star

    04/04/2024

    I ordered a swimsuit and contacted customer service to return it. We exchanged several emails and they would not allow me return it. They would only offer a percentage of refund. I would never recommend this company they should not be allowed to do business!

    Local BBB

    BBB Serving Wisconsin

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