Reviews

Review Details

• Review fromRich H

  Date: 02/11/2023

  1 star

  Rich H

  Date: 02/11/2023

  First, the good: Most of their plumbers are kind and courteous. Next, the bad: They came to our home to fix a leaky toilet. Three weeks later, the toilet was leaking again and it didn't concern them. We scheduled them to replace the toilet and after a 30 minute conversation with Kristen, I felt confident we were getting the right toilet. I stressed we wanted a round comfort height toilet in the small bathroom. When they left, I discovered the wrong toilet had been placed. It was an elongated toilet that is three inches taller than our already taller old toilet. When I called, they said we signed the contract which had the wrong toilet on there. Seriously? No apology, nothing, just hung up when I expressed my anger (which I had apologized for). What do they care? They already received payment. The excuse they used was "we talk to 100 people per day, which is why we need contracts". WOW. (side note: I placed the order and my spouse signed the contract) We never received a discount for the poor workmanship from the first trip or from their huge mistake which we now have to live with for the next 10-15 years. If you want to hire plumbers who cheat their customers and overcharge, then hire PJs. If you want a plumber that stands by their word and helps their customers when they make a mistake, then look elsewhere.

  PJ's Plumbing Company, Inc.

  Date: 02/17/2023

  To whom it may concern:We were contacted by the customer to install a new toilet. After discussing with the customer specific needs and desires for them we agreed to send a proposal with a specific toilet combination tank and bowl. This was presented to the customer in an electronic proposal proposal #****** dated 02/02/2023. This proposal includes the specific tank combination as well as the specific bowl part. Further, in the description it states ELONGATED bowl. The customer electronically signed and accepted our proposal We ordered the toilet and installed the toilet. And the completion of installation we invoiced our customer. The customer signed our invoice As the owner I do not know what to do or what to say as this is a conflict between a husband and wife. They did not communicate between each other and they are blaming us for their miscommunication. Even the writer of this complaint acknowledges their miscommunication (side note: I placed the order and my spouse signed the contract)Our team did hang up on them. She was berating our staff. We / no one deserves to be yelled at the way she did and the verbal assault deserved to be cut off. We were hired to install a toilet. We provided a cost quotation outlining our job and materials to be provided. We told the customer exactly what they were going to be receiving for a specific amount. The owner signed the proposal / contract. They signed the invoice stating work completed to their satisfaction.