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Business Profile

Towing Company

Nolte's Service & 24 Hour Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car is currently at this shop for work needing to be done to the car, when my car needed to be towed due to the vehicle not turning over and believe that it is a battery issue. I do not believe them as they want me to replace the whole engine entirely which was a shock and dont need the full engine replaced. It only needs a the knock, crankshaft, camshaft, and oxygen sensor. The battery was tested and got tested being needed for a replacement. I did my own diagnosis when Noltes should have but they are telling me differently that its your motor having a blockage and trying to sell me an engine that is above my current mileage.

    Business Response

    Date: 06/01/2023

     after our diagnosis of a bad engine we gave him a quote on a used engine that did have more miles than his current engine. We also explained to him that to get an engine with like or less miles than he currently has would be almost 2 times the cost of the higher mile engine.

    He also stated to ** that it was ran low on oil.

    Being it is a ************************************************************************************** this one.

    He had the vehicle towed to ************** for a 2nd opinion, and when I called early last week they did not have a diagnosis. I spoke to someone else today, 5/31, and he stated the original person I talked to was on vacation.

    Thank you

Nolte's Service & 24 Hour Towing is NOT a BBB Accredited Business.

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