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Business Profile

Storage Units

Gabert & Rusch Properties

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** in a text message to me, said ****'s bikes could be kept In the apartment. One is gas and was kept outside, the other is electric and kept in the apartment on a area rug. She has allowed 2 previous tenants in apt 5 to have cats. We are a 12 unit building, running on 1 washing machine. I've had 4 pair of socks come up missing. I was pushed out of a 21 year job bringing home $1100.00 twice a month to now bringing home 930 to 967 twice a month. Bills have doubled. This is a park like setting and doesn't look that way. **** left a voicemail being very rude and saying ***** took over. We have never met her. She had us meet with her son when we looked at the apartment and the day we signed and got the keys. She accused me of complaining too much in a voicemail. I do not text her unless there is a valid reason. We cannot afford more than $595.00 per month for rent. My boyfriend has had two bikes stolen from being locked up where we were advised to. These are motorized bikes. His current one would cost $1400.00 to replace. He bought with his Covid money. He had to call the police to get one back. We cannot get insurance on his bikes. I think she oversees too many properties. She is not a people person. I do not want any contact from her on this complaint!!!!! We want her to listen and acknowledge we are not problem tenants. I feel we need the washing machine issue addressed, the broken blacktop fixed in the driveway, and a free month of rent to all tenants of ****************************************************************. for the inconvenience of 1 washer, and NO EVICTIONS PERMANENTLY FOR ANY TENANT at **************************************************.

    Customer Answer

    Date: 04/14/2023

    Hi, please cancel the Better Business complaint 99924755

Gabert & Rusch Properties is NOT a BBB Accredited Business.

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