Business ProfileforWater City Pool & Spa, LLC

Purchased a NEW Artesian South Seas 748 B, Ultralift and Raypack Heat pump (pool heater) for my inground pool. Total was $14,758.78 from Water City Pool and Spas.All was delivered about 30 days later after my patio was installed for the spa and had the electric installed by the electrician they recommended. When the water was put in the spa there was a large leak, I called Water City that day and talked to **** who sent out the tech a few days later. **** the Tech found there was a factory defect in the filter housing. **** came back at the end of June to put silicone around to try and stop the leak (looks terrible, I bought and expect new condition) and said they had to get the part since it now a warranty issue even though the spa should be replaced since it is a factory defect and the insulation in the tub will be destroyed doing the repair. Said couldn't install the rest (coverlift and Spa training) till spa is fixed.At he same trip at the end of June **** the Tech came out with 3 helpers they placed the pool heater into position and said he would be back that Saturday 7/2 to install the heater which was part on my purchase and they would just bill me for the time it took to plumb in the lines. July 2nd was a no show with nothing since.I have called multiple times and talked to **** (If they answer) ,she says she needs to get information and will call back, she never does. I have been in the store a few times to try and get help, they tell me no one is there to help me. Again today, I call and get the machine as so many times before and leave a message. I don't expect a call back, they never have called back from a message or when they say they will.Today is 9/22 and I sit without use of my $15k purchase. With freezing temps around the corner, further damage will occur due to Water City not taking care of their customers like myself.