Complaintsfor4imprint, Inc.

• Initial Complaint

  05/23/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Please note all information is attached to this claim.On May 3rd i ordered 50 drawstring bags from **************** which is the sister company of 4imprint. At first i was provided a number that wasn't tracking and was given the run around regarding that. I finally received my items on May 18th and as soon as i opened the package i noticed a problem.A. They were nothing like what the photo appeared to be on their website. I know this because i spent lots of time actually trying to figure out what the real difference was in the fabric used based on that and the description. These are like paper/fabric and they've applied direct to film transfers to them.B. Every single one had the line falling off from the logo, if it hadn't already C. Every single bag had press marks D. Some were pressed so crooked they were unuseable I immediately say down to message them. As you can see they tried to blame it on the fact it's a promotional item and basically told me tough. The next time i get offered 10% and still told it's not meant to last forever even though clearly i understand that. Now after threatening a claim i'm offered 30% and told it's my artwork. It's clear they can't decide on why they don't want to refund my money but this is unacceptable. If there was an artwork issue they should've let me know that so i could make changes. They knew these were falling apart when they sent them out and they think that's OKAY behavior!

  

  Business response

  05/23/2023

  This situation is really unfortunate for the customer!  ********************** isn't affiliated with **************** at all...period. Please close out this complaint against 4imprint. Thank you!  ***

  Customer response

  05/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************
  

• Initial Complaint

  01/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  **************** sucks! I messaged to ask for color code to design. The color on website mockup looks different from the color code option. So I wanna make sure the color of burgundy is not so black as the mockup, but more red like the main color base options.They said I have to order first which is more than $100 to get the detail color code options??? So I ask do you know the color options on website is close to the actual print...And they said: "CAN YOU READ WHAT I JUST TYPE?" Thanks! Wonderful

  

  Business response

  01/24/2023

  I've reached out to the customer to see what happened and how we can get them the information they're looking for. 

• Initial Complaint

  06/30/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I orderd a sample over 3 weeks ago for a meeting. I’ve spoken with 3 reps the first one checked it after 14days and then I contacted on Friday of June 25th again they said they would pack the sample themselves said it will arrive by this MONDAY of June 28th and I waited to have my meeting about new promo products I wanted to offer with customers purchases but the company I’ve emailed got no response then one rep said it would be sent out and still was not sent out to me this company is taking so long to send it when I told them I originally needed it by the 12th of June but that did not happen since this has caused disruption to us ordering the products we may not be likely to purchase from them in the future as they are taking so long to ship the sample that was requested not good at all especially when in comments I stated it was needed quickly they decided to do it in there own time and forget about the order for it basically I want the sample to see before buying

  

  Business response

  07/01/2021

  Hello Rey, Thank you for taking a moment to let us know about this, I can assure you it isn’t the norm for us and we share your disappointment. Our apologies, on both the hassle and the delay on your original request. We sent out two different sample orders and one of them was supposed to be delivered to you via UPS on 6/30 tracking ******************.

  After I had written the response above and posted it to the wrong spot on BBB (on a review (ugh)), this customer touched base on social media so I corresponded there. I found he still didn't have the right item, and we are working on fixing that ASAP.  Customer has been very accommodating with us - much appreciated!
  

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