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Business ProfileforSAS Group
Current Alerts For This Business
On August 27th, 2014, the BBB sent a certified letter to SAS Group due to a pattern of consumer concerns received by BBB from consumers.
In the complaints, consumers advised that after getting their order, they received and were charged for additional products.
On September 8th, 2014, BBB sent a certified follow-up letter to the company after receiving no response to the initial letter.
On September 22nd, 2015, SAS Group, responded by advising that customers are not paying attention to the additional Shipping & Processing charges. According to the company, most offers are for the Bonus item with additional shipping and handling charges and that they do have recordings of each customer processing their order. The company also advised that before a customer places an order, they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
According to the company, their commercial states both visually and verbally that additional shipping and processing applies. The customer is given the opportunity to accept or decline the offer. If the customer does not respond, it defaults to a declination.
As of September 22nd, 2015, the BBB is still receiving complaints from consumers advising they are unaware of the additional products/charges.
At-a-glance
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 16595 W Stratton Drive,, New Berlin, WI 53151
- BBB File Opened:
- 10/22/1998
- Years in Business:
- 39
- Business Started:
- 1/1/1985
- Business Started Locally:
- 1/1/1985
- Business Incorporated:
- 5/1/1987
- Type of Entity:
- Corporation
- Alternate Business Name
- Dream Look
- Dream Lash
- Samurai Pro
- Business Management
- Mrs. Glenda Tyson, Customer Service Manager
- Mr. Scott Sobo, President
- Contact Information
Principal
- Mrs. Glenda Tyson, Customer Service Manager
- Mr. Scott Sobo, President
Customer Contact
- Mrs. Glenda Tyson, Customer Service Manager
- Additional Contact Information
Fax Numbers
- (914) 332-7859Other Fax
Phone Numbers
- (866) 561-8543Other Phone
- (888) 314-9114Other Phone
- (914) 332-7859
Customer Complaints
13 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Herbert B.
09/07/2021
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