Business ProfileforJ.J. Keller & Associates, Inc.

I am the Compliance Manager for our company and one of my responsibilities is keeping up to date on OSHA requirements in the ** and ******. We have maintained a subscription to the ** Keller newsletter for over a decade. We last renewed our subscription in August of 2021 for a 3 year subscription to their Workplace Safety monthly newsletter, which includes both a paper copy sent via mail and an online version/pdf. I went to view the online version on April 5, 2024 and the website had changed and I was no longer able to view copies on line. I contacted the online chat operator to find out where the online version was being stored. She indicated that a customer service person would call me. I received a call back the same day. The individual told me that in order to access online version I would have to pay an additional 9.99 per month. I advised that we have a 3 year subscription that includes both, and I have a right to access both while that subscription is in place. She said did you not get a notice. I did not receive anything via mail, I reviewed my emails for the past 30 days (they send a lot of solicitation emails) and could not find anything. In any event, we have already paid for a product. If they changed the product, then they should provide a substitute or replacement at no extra charge until the end of the subscription; or provide a credit for the product no longer being delivered. This is a breach of the original subscription agreement.