Business ProfileforDelta Hotels by Marriott Racine

I checked in Room 251 at the Delta Marriott Hotel in Racine, WI on 07/27/2022 with my son's. The check-in clerk refused to add my BonVoy number to my stay. Once entering my room, we immediately noticed that the top covers were shredded, and the sheets and curtains had ***** stains on them, which seemed like human soiling. On 07/29/22, I spoke to my assistant and had her to call in about the issues and at 12:47pm, 12:54pm, and 2:15pm she was denied the ability to speak to a supervisor. At 1pm, she reached out to Marriott's *********** at ************** and filed a complaint on my behalf with the following three requests. (1) Clean the room and apply clean bedding (2) Attach my Bonvoy Number to my stay #********* (3) A 3pm Late Check Out because the car service won't arrive until 3:30pm. The representative apologized and stated that he would be requesting some sort of compensation for all of these complications. Complaint Case#********* was filed and sent to the hotel at 1:26pm. We were told to await a response via email. Upon returning back to the hotel on the same evening at about 8:45pm, the room was in absolute shambles, nothing had been cleaned and the trash hadn't even been removed. Both my assistant and I talked to "*********" at the front desk who repeatedly told us both that "She is the person in charge but she is new and there is nothing that she can do". She went on to say that "She reached out to the General Manager" but he is unavailable. This is completely unacceptable for not only a Bonvoy Member but for any child or human to have to endure somewhere where they are paying to stay.