Business ProfileforLink Ford and RV-Minong LLC

We have been working with the service department since August of 2021. We had prior service issues also, but not within the past year. We called for service to come out to our permanent camp site. We have had awning issues since the first year we owned it in 2016. 2-3 service techs have looked at the awning. On April 19th we were expecting the service tech to arrive in Turtle Lake at the campground to do the service from August of 21. The tech never arrived. My husband called and they said they werent coming out, it wasnt scheduled. I called the service department and *** told me he never told my husband that they didnt schedule service. 3 days later I got a call from ***** and ***. They apologized and tried to explain. Nothing g was resolved. ***** called a couple days later to schedule the service call. My husband again went up to Turtle Lake from ****** to meet the tech. We were told he would be there in the afternoon. I was at work, my husband was at the campground waiting. I left work at 230pm and **** still hadnt arrived. I was told by ***** we would be the last call of the day, but he had other jobs in the area. I called ***** at 330pm to ask the **** They had already expected him to be there on the job. The communication with Link is horrible! She called me back around 4 or 5 to say that he was not going to make it out and the would reschedule. I spoke with ***** again last week, and she is to touch base with me on Monday the 2nd to ensure service. Tentative plan is Wednesday the 4th for a special trip to fix the *** I have taken off work to be there for the tech. I rearranged my schedule because my husband no longer wants to deal with Link *** I would like to not be charged the travel fee, and be reimbursed a $100 fuel fee, and get the repairs completed.