Business ProfileforSchlossmann's Honda City

I had the worst customer service experience at **************** and will never buy a car from them again or recommend them to anybody. On Dec 27th I brought my car in to get an oil change (the only other time my car was maintenanced, was by them with an oil change back in May). My car was shaky and they looked into it and advised that the wrong transmission fluid was in the vehicle which caused damage to the transmission and it would need to be replaced. I bought the car "as is" in March of ************************************************************************************* it. They did not want to take any responsibility for the fact that I was sold a car with the wrong fluids and would only help assist with $900 off of what I was quoted ($5800). We then escalated this with the general manager ***** and she lacked any sympathy but eventually offered an additional $500 off. That would have came to $4400 however when I received the final bill, I was told my total would be $4500 for the transmission. I then was advised that I needed to replace the engine motor mount for an additional $216. Last update I received on my car was on 1/10/24. I reached out on 1/15/24 and was told that my car was ready. I let them know I would pick it up the next morning. I picked up the car the next morning and after settling out the large bill, I then had to wait in the waiting room for 45 minutes as my car was being brushed off/iced off. I then finally got to my car, and it was dead. I brought this up with the individual we were working with, when I was conveniently told that they had to jump start my car (wasn't mentioned initially) which ended with me having to purchase a new battery for my car as well. I spent a total of $4,871.93 on a car that I have not even had a full year.