Complaints

This profile includes complaints for ATC Income Tax Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ATC Income Tax Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ATC Income Tax Service

  6222 W. Capitol Drive Ste 100 Milwaukee, WI 53216

• 

  ATC Income Tax Service

  605 w Mitchell St Milwaukee, WI 53204

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 25th I walked in at tax on a recommendation from a ******** friend. I was greeted by *** ***********, who in fact was the person that was recommended. I was handed standard forms which gave me an option to choose the expedited service, which was not necessary as I have a respectable amount of money in my bank account. I chose a simple e file. While preparing he never spoke of the service fees regarding service, as I expected them to be comparable to other tax preparation providers.While working on my tax return for about 10 minutes another customer walked back and inquired about how long he would have to wait due to him having to work.He began moving faster and got to the part of entering bank routing and account numbers. I began searching my phone app for associated bank, which I've banked at for years. I was having issues finding the info on app, and he also checked with my phone and said he couldn't help. He mentioned it was ok if I couldn't find the banking info, as i had a bank and could just send it there to the office for pickup when my e file was refunded. I said okay to this because there was no mention of any fees for this service. I believed it was standard as they had their service fees for tax prep taken off the refund.I was told it would be 2 days which was odd so I said to ***, that seems fast.I didn't hear from *** that week and began tracking my refund through the *** website. It finally reported i could expect my refund on March 19th. I received a call from *** at atc that day, and was told I could pick up my refund check. I arrived a couple hours later and was given a check for ****** and was supposed to get ******* *** was not there and the other employee got him on the line and he explained I was charged ****** for 1040ez and almost 300 for check fee. I told him this was not ok, and he said he could refund the check fees. He has not

  Business Response

  Date: 04/01/2025

  To whom it may concern, 

  We have NO RECORD of this client filing taxes with our company. After further research, Mr. **** ******** filed his taxes with a separate Franchised owed ATC Income Tax located at a totally different location at *********************************************************. We have forwarded this complaint to that separate *** owner. Mr. ******** has filed his complaint with the wrong ATC Income Tax location. We request that BBB remove this complaint from our file as Mr. **** ******** is not in our system and is NOT our customer. We encourage Mr. ******** to contact the ********** where he filed at to get his issue escalated to the owner of that location.

  Kind regards,

  *** **********

• Initial Complaint

  Date:06/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2024, we are still waiting for our taxes from our tax company. The tax guy said that he was waiting for his partner to return our tax forms to him and he will call us when he gets them back.

  Business Response

  Date: 06/10/2024

  Hello,

  Our records show that Mr. ********** was finalized and complete as of 5/02/2024. Our records also show that Mr. ********** has received all his federal and state refund.

  Kind regards,

  ATC Customer Support

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** for free tax preparation, for elderly. I took my friend to get her taxes done, everything said free. The signs in front of the building said free tax preparation. They prepared her taxes afterwards mentioned a cost of $297, her refund before their fee was almost $800. I told them nothing showed a fee, I would have never brought her here. They said it was nothing they could do the taxes had already ready been processed and it only free for income of ********. I told we didn't see that anywhere. There were several signs in front of the building that said free tax preparation.

  Business Response

  Date: 04/17/2024

  To Whom It May ******** We do have a FREE TAX PREP promotion that we are currently offering, however it clearly states at the bottom of the sign... that it is for all "For all Short Forms" (tax forms that do not have any credits that we have to apply taxpayer for). ***************** did not have a short form as we did apply her for Homestead credit and also filed her Wisconsin return. We also electronically filed her tax return (which there is a separate charge for). This was CLEARLY explained to ***************** when she was in our office and asked why there was fees to file her return. After the explanation was provided by our office manager to ***************** that she did not qualify for the free tax prep promo, ***************** sister that was present with her stated that ***************** needs to go elsewhere to get them done for free. However, ***************** rejected her sister's advice to not proceed with filing with our company and ***************** agreed to move forward with us filing her return and agreed to all charges that was clearly explained to *****************. We regret that ***************** OR her sister seems to believe that we are a full FREE tax company. We are not a nonprofit organization; we are a business and do have charges when other factors are in play such is here for *****************. Additionally, all charges that are present for all work done was clearly explained to ***************** that she signed and authorized as you will see attached to this response. We apologize for any confusions that seem to be present and hope this helps clarify things. If ***************** needs more detail or would like to speak to someone higher, we encourage ***************** to reach out to us directly at ************ and ask to speak to a District manager. Thank you.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atc has been pretending to process my application for my homestead benefit for two weeks. At first they claimed their computers were down, then they they said that they needed they couldn't use my ID and now they say that the boss is going to process my my application but now he's he's in the hospital he's very ill and can't come to work it sounds like it sounds like a it sounds like a scam to me

  Business Response

  Date: 03/15/2024

  ******************, 

  We have no record of you in our system, this could be due to you filing Homestead with one of our affiliated ATC franchise owner office. We attempted to contact you but the phone number you provided in this complaint only has 9 digits which is not a valid phone number. Please reply with a correct valid phone number (10 digits) so we can do our best to see how we can assist you with your issue... that is most likely with a franchise owned ATC and not us. We are the corporate owned ATC.

  Thank you,

  ATC Customer **********************