Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is not working with me currently to fulfill the warranty of my vehicle and to fix all the damages that they caused to my vehicle.I bought a new 2024 Chevrolet Malibu last September 2024. Everything was going okay until about February 2025. Long story short, the whole blend door box was faulty. The dealership had my vehicle for exactly 3 weeks to fix the issue. Upon picking it up, they had tools in my backseat, tape still on the front windshield, and my steering wheel was completely off center. (I had to keep the steering wheel at 10 or 11 o' clock to keep it straight) I dropped it off again to the dealership shortly after to fix the steering wheel issue they caused.Upon getting my vehicle back this time, there was and currently is a decent size scratch starting from the passenger side and extending to the middle of the windshield. If that wasn't enough already, I found out they busted my fuse box cover and put a piece of electrical tape over it to keep it from falling off. If there was even the slightest bit of trust left from all of this, I once AGAIN took it to the dealership on May 15th with all the concerns I had. After all these concerns were addressed, all they serviced was *****-rigging the fuse box cover and left the broken piece it connected to left to still be fixed. As of now, the dealership still hasn't fixed the steering wheel as it's still off center (but better than it was before), the rear view camera is obtaining condensation inside the lens, front passenger window is squealing now due to the seal being too tight on the window, the front windshield has still gone unrepaired, part of the dash still needs to be replaced as they gouged a piece of it and covered it up with permanent marker. They're also impossible to get a hold of and the service manager (**** ******) doesn't take accountability for his technicians, but pins it on the service advisors.

  

  Business Response

  Date: 06/18/2025

  Our ****************** has reached out to Mr ******* and is currently working with him to resolve his concerns. We have provided Mr ******* a Courtesy Vehicle while we addtress his concerns.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I had 10 days to report any problems with the vehicle. I did in 3 days. I brought my vehicle back to their collision center and they did NOT fix the problems and made pay more for 1 issue. The 2 issues weren't fixed and they trashed my vehicle with dirty fingerprints on my inside roof and visit and seats. They messed with all my controls and I sent pictures and told my sales person, used car manager and gm. None of them did anything and my vehicle is still not fixed and I paid for a detail bc they wouldn't. I couldn't review on any site bc it's approved by them or denied. Horrible and worst dealer I've ever in my 56 years dealt with!!! They are shady and the owner only loves good reviews and has control to deny bad ones. Please warn people about this dealer!!!! Do I need to obtain a lawyer to get the things fixed they should've done and recoup my money for what they charged me there and my detail i needed to clean my vehicle from them?

  

  Business Response

  Date: 05/30/2025

  After looking into this situation, I'm thinking both parties could have handled it better. We did attempt to remedy the customers concerns, but it appears we are beyond that. We do not control reviews, they are administered through a 3rd party. Our General Sales Manager, ***** *. did leave several voicemails to try and clear this matter up, but did not hear back from the customer. We have been in business for over **************************************************** an effort to close this matter, we will be sending a check for $200.00 to the customer, along with a $25 gas card.

  Page 1 & 2      customers statement
  Pages 3 - 8     CARFAX AReport showing no accidents
  Pages 9 - 12   Negative reviews posted by customer and her friends
  Page 13          Receipt showing customer paid $200 to replace tail lamp

  
  

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2024 ***** Colorado on 1/29/2025 from this dealership for $43k after putting a deposit down of $500. The dealership had the truck there since October 2024 and knew when I was coming a week before and had plenty of time to thoroughly inspect/clean the vehicle before i received it. Being a dealership employee myself I thought I knew what to expect regarding purchasing a new car. Truck was not the cleanest upon pick up. Finger prints on gauge cluster, pieces of wrap still on rear seats, scuffs along dash. Front license plate bracket was slightly but noticeably crooked. A exterior trim piece near the driver side mud guard area was missing. While driving it home a rattle could be heard in the rear of the truck, which later found a pretty large torx bolt to have been loose and rolling around to be the cause. Once home found out the truck was missing the advanced trailering package that was advertised on dealer website under "dealer notes" for this truck. Unfortunately the truck does not even have a trailer hitch, but somehow has the trailering app. I reached out to my salesman about some of these issues and stopped responding to me. I then got hold of the general manager and he heard my concerns and admitted they were faults on their end and would look into it and get back to me. More than a week later I heard nothing from him. I called the dealership and left a message with an associate for the ** but never got a reply. I went ahead and contacted ************** customer care (seperate from the dealership) and have a case number and was told they would notify the dealership to contact me. Its been a week since then and customer care has contacted me again asking if Ive been contacted, but have not. I was informed they would contact the dealer again.

  

  Business Response

  Date: 02/26/2025

  We have received customer concern ID ******** from ******************* and have attached 9 pages for review.

  Pages 1 & 2: Customers concern

  Page 3: The vehicles MSRP (window sticker)

  Page 4: The disclaimer that appears on every vehicle on our website stating that: "Every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" witout warranty of any kind, either express or implied."

  Page 5: The disclaimer that appears on every page of our website during a vehicle search. The last sentence stating: "The features and options listed may not apply to this specifi vehicle."

  Page 6: Customer photo of the license plate bein slightly not level...please see explanation on picture in attachment

  Page 7: Customer photo of a bolt he says he found under the rear seat...again, we have no way of knowing if or where it was found in the truck and suggested he take the vehicle to any Chevrolet dealer for peace of mind if he'd like to.

  Page 8: Customer photo of plasticwrap...please see explanation on picture in attachment

  Page 9: Customer photo of missing trim piece...please see explanation on picture in attachment

  Last page: Since the customer stated he was a dealership employee himself, I wanted to include the disclaimer language used by the dealership he works at to show other dealers have the same or similar disclaimers when it comes to vehicle equipment and content.

  Our General Sales Manager did speak with the customer yesterday. He stated he did receive the missing trim piece we mailed to him and that he would put it on because he was an automotive technician. We have apologized for the license plate bracket, the plastic wrap and the missing trim piece. Admittingly, we certainly could have done much better in those areas. However, nobody at the dealership ever told the customer that the truck had a trailer hitch or an advanced tailering package. Nor did the customer ask about these specific options. 

   

  

  Business Response

  Date: 02/26/2025

  **SEE ATTACHED DOCUMENTS**

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  As I mentioned, it was not stated to me, but it showed on the dealers website under the "dealer notes" as well as another section, similar to a similar listing on the dealer website (image attached) If the listing were still up I could show where exactly it said this, but unfortunately it has been taken down. The disclaimer that the response has listed on page 5 that "the features and options listed may not apply to this specific vehicle" makes me question the professionalism and reputability of the dealer. You mean to tell me they could advertise anything and be backed by this "disclaimer"? How would this not be false advertising? If this were advertised I should not have to double or triple check with anyone or anything that what's advertised is included. I the consumer should have peace of mind that I'm getting what is being sold to me.
  

  As stated, being a dealer employee myself I know that these mistakes that the dealer acknowledge were faults would and should not be taken lightly. The dealer should do everything in their power to right their wrongs, especially after making a big purchase. Since making this complaint the dealer did reach out to me but it was someone who had no clue what my issue was. I told them about it and they told me they would get with their general manager. I did later receive a call from the general manager and I did inform him that I did receive the missing "mud guard", but that it arrived with no clips and no hardware. He told me that he would get with his parts department to figure out why it was delivered with no clips. Having the part but no means to install it is just half a "repair". I never told the manager I would "put it on since I was an automotive technician". The manager also offered me to have a trailer hitch installed, only paying his price of the part ($375), and not paying labor, and would make sure it would be installed with the corresponding trailer harness as well. (I asked for this offer in writing but the manager assured me he was "a man of his word") This sounded like a good and fair deal and I almost agreed to it on the spot, but told him I would have to think about it. After doing research and after confirming with the manager a day later I found that the hitch he was offering was rated at less than HALF of what the truck SHOULD have came with. 3500 lbs vs 7700 lbs (images attached) I informed the manager that this is not sufficient of a fix at all due to the fact that a very large reason I chose to purchase this truck, compared to a ranger or tacoma, was the towing capacity. I appreciate the fact that the manager was trying to make things right, and if I had been contacted sooner regarding a fix I would not have filed this or the ** complaint, but the weeks it took to actually get a response was unacceptable. If the dealer can offer me the same offer but with the correctly rated trailer hitch, or to compensate me so I could get one installed elsewhere, I would be happy. 
  

  Regards,
  
  ****** ********

  

  Business Response

  Date: 02/27/2025

  I want to address the "false advertising" accusation and the customer questioning our "professionalism and reputation." We have been a family owned business since 1923, and I have been with Lake for almost 30 years. We may not be perfect, nobody is, but we certainly are not going to intentionally deceive a customer or risk soiling our repuation over a few hundred dollars. The discalimers on ALL dealerships websites are there to protect both parties. 

  We have made every attempt to make things "right". We apologized for the missing trim piece,the slightly crooked front plate bracket and the piece of plastic wrap from the factory that we didn't remove. However, the customer did not pay for a trailer hitch, but feels we should. In an effort to move on and settle this matter, we will mail the customer a one-time, good will check for $375.00 and consider the matter closed.

  Customer Answer

  Date: 03/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  I honestly believe it should be more but for the sake of moving on, I will accept it.

  
  Regards,
  
  ****** ********

  
  

• Initial Complaint

  Date:02/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I Bought The Car My Truth In Lending Act Right Was Violated They Never Diclosed My (APR) They Never Told me How much the lender Was Loaning me

  

  Business Response

  Date: 02/10/2025

  Attached is page 1 of the Retail Installment Sale Contract for Mr. ******** transaction. This legal document, approved by the State of Wisconsin, shows the required Truth In Lending information, including:

  -APR (annual percentage rate)
  -Finance Charge
  -Amount Financed
  -Total of Payments

  Please let us know if you need any other supporting documents.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This truck has been a headache since day one. Three days after I bought the vehicle my AC condenser went out. Got that fixed. Warranty did not cover so ended up forking over almost $1,000. 6 months later my lifters went out. The cost to repair was $5500 GM corporate help get it done for around $1,000 with assistance. On return of my vehicle mysteriously all four of my shocks were leaking and the repair order was $4400. Ended up having to take the air shocks off and put regular GM shocks on which only costed me around $2300. Surely after that my hub bearing started making noises. 5 months later down the line my lifters go out for the second time, not even a year later. That repair was no cost seeing how I replace the same problem. 11 months previous. The dealership was supposed to fix my AC. They charged me $600 and didn't even fill it. I took the The truck back to the dealership the same day and got a call about a week later saying my AC was leaking inside my dash which was another $5700 to repair in that GM would not assist me in this repair. So in my truck AC has not been fixed. I pay $1,100 a month for the past 22 months for a truck that has been nothing but problems. At the end of my lease I will have done payed close to $90,000 for a vehicle that is nowhere near worth it. GM is already aware of all of these problems yet they still continue to sell these vehicles without warranty. I am trying to resolve this as peaceful as possible. I have had to lease a second vehicle because my Denali is in the shop so much. I am currently at Lyft driver in this is my main source of income. I cannot pick up clients and have them drive around in a hot truck due to no AC and dealership not owning up to maybe cracking the line when replacing the lifters. If you can please help me with my situation I will be so grateful. Thank you for taking the time to read this and have a blessed day.

  

  Business Response

  Date: 03/21/2024

  In previous service visits, ************** (GM) has elected to financially participate with the costs of needed repairs. On ******************** behalf, we once again requested GM's financial assistance with his air conditioning concern. As of today, GM has declined any participation in the $5,200 cost of repairs. Even though Mr. ****** does not have any type of extended service contract on his ****** *****, we would be willing to discount the repairs to $3,434.22, plus tax, in an effort to assist qith the cost. 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in a motor vehicle accident and the at fault party's insurance set me up with lake checlvt. I ook my vehicle in early March to get my body work done. After the a few weeks of it being in the shop, I brought it home and noticed that the exhaust was really loud and the ** didn't work. I contacted the dealership and spoke with ****** who was my contact. He mentioned that he would run it by the insurance to see if they will cover it. I know insurance won't as this wasn't an issue caused by the accident. I dropped the car off for him to take a look and he did indeed say the exhaust had something wrong and the ** was not blowing cold air. He then let me take the car home as they didn't have a rental for me. That was over 3 weeks ago. I have called at least ten times and left a voice mail with no follow up. My wife stopped at lake ***** and they referred her to **** who was not in the office at the time. Im sick of getting the runaround. This whole process has been an absolute joke. It took over a month to get the car back originally and every time I called **** was never available, on vacation, or his voice mail didn't work. Now he just legit won't answer any calls. This needs to be remediated.

  

  Business Response

  Date: 06/05/2023

  The body work done on ************************* vehicle at our facilty was to repair damage to the rear of the vehicle. Our Service Director spoke with with ************************* insuance agent from All State this morning. His agent confirmed that the exhaust leak ********************* is referring was not due to the accident and is not will not be covered. All State will be sending a letter to the customer stating that fact. Also, since there was no front end damage or repair, his insurance company would not cover any air conditioning components either. It is likely that the air conditioning failure and exhaust leak are due to the vehicles age. It is a 2013 and may need maintenance and repairs.

  We are a repair facility, but we must have permission or authorization to complete repairs. If his insurance company, or *********************, would have authorized the repairs, we would have completed them. We would be happy to repair the exhaust and air conditioning components if the customer or the insurance ********************** authorizes them.

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  We took the car in for services and the car came back with more issues. We have taken the car the last few times to ********* for services and were never made aware of any issue even after full inspection. The dealership did indeed mess something up when we had service done. The utter lack of responsiveness by the business to any of my voicemails and calls is unacceptable. I have yet to hear from anyone from the dealership. I will be taking further action. 
  
  Regards,
  
  ***************************

  

  Business Response

  Date: 06/06/2023

  As stated by the customers insurance company, the exhaust claim was denied. We cannot replace or repair an exhaust without permission from the customer or insurance **********************. As for the Air Conditioning, the body repairs we completed would have nothing to do with the functioning of the air conditioning system. We are not side-stepping any responsibilities here, but we cannot pay for repairs that we did not cause.

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified pre-owned (CPO) vehicle on 9-1-2022. I noticed that the driver's door does not lock and secure. Further, the lock post will not operate with either the button inside vehicle or fob. Also the guidelines for reverse operation do not work. Something about a calibration issue. I took the vehicle to my local dealership to have them look at issues since the vehicle is CPO and under warranty. My local dealership stated they would look at it but it would cost $100 for assessment. The dealership also stated that the selling dealership shouldn't have sold a CPO vehicle in this condition. Also stating I should contact the selling dealership for resolution. I have tried to attempt to contact Lake Chevrolet *** to resolve the issue but they are not returning my emails or phone calls. My local dealership also stated in frustration that this kind of business practices are what give used car dealers a bad name.

  

  Business Response

  Date: 09/03/2022

  We have received and reviewed *******'s concern regarding the purchase of his 2020 F-150 on 9-1-2022. ******* did call into our dealership at 11:16am yesterday and left a voice message for our Finance Manager, *******************, at ext. ****. ******************* was off yesterday due to the birth of his child. I would not expect *** to check his voicemail in a situation like this. We did not receive any other communications from *******, either by email or text. (see attached document)

  We would be more than happy to address *******'s concerns. We are a very reputable dealership and it appears ******* and his local dealership may have prematurely assumed otherwise. We have a dedicated Service Advisor that assists customers after they take delivery of their new & preowned vehicles from ********** I wil have our advisor reach out to ******* on Tuesday, September 6th, the next business day we are open in service to address his concerns.

  Customer Answer

  Date: 09/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have been in contact with the dealership. They have since corrected the issues noted at vehicle delivery. *************** stood by their product and provided excellent customer service. I would be pleased to recommend them and would do business with them again. 
  
  Regards,
  
  *****************************