Business ProfileforHeiser Chevrolet, Inc.

My husband spoke to a general manager by the name of Jordan. Jordan seem to be a very decent, well spoken individual. An inquiry of a 2018 Charger Skat pack, which actually Jordan himself had no idea about and was very much intrigued at the price. I mean it was unbeatable guys, no way was my husband going to let that go away. Anyhow, after speaking of the car and making arrangements for an appointment, deal was on for 1/7/23 @10 CT. We made sure to not have any plans and was sure we had no hiccups coming about. The day of, Jordan reached out to my husband at 7:48a via TEXT confirming if he was coming still, unprofessional with timing and way out of business hours by the way. However my husband responded back stating yes he was miles out and apologize in advance if we off a bit late. No response. So now we head towards the way, go to a different location and spoke with a Jordan which actually directed us to the right location, all still linked and being able to get the car if willing. We stated no worries and would just come to the other location to make things easier. Now not mentioning my husband advised Jordan that we had $20,000 Cash, so with all being said we are traveling miles and miles with the type of load. Yes, with all going on in the world who would want to do such a thing. Anyhow, the other Jordan at the location seem to not be able to get In contact with Jordan only getting his voicemail, he reached out to another general manager by the name of Zach via text message stating we was on the way. Zach simply responded back, Sold. My husband stood there in shock, upset, and not about the car, but just the BAD service overall. Now Zach stated the car was sold 3 hours ago, and which means it was well before my husbands appointment. This was just the worst. All in all, Jordan never answered my husband call. Almost taking us as a joke, no empathy or anything. It was such an inconvenience. Pathetic! Horrible service !!!