Complaints

This profile includes complaints for National Bobblehead Hall of Fame and Museum's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  National Bobblehead Hall of Fame and Museum

  170 S 1st St 2nd Floor Milwaukee, WI 53204-1402

  
• 

  National Bobblehead Hall of Fame and Museum

  PO Box 982 Milwaukee, WI 53201-0982

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered bobbleheads Nov 28, 2024..They were supposed to ship in Feb/March. All of them shipped except one. It keeps getting delayed .I have called multiple times, sent messages to cancel order since a delivery date can't be provided. I am told it is processing but am yet to receive refund. Please help get resolution

  

  Business Response

  Date: 07/17/2025

  Hi *******,

  I'm very sorry about the issue with your order and the delayed response. Your refund for the last item on your order was refunded this morning and you will receive the refund to your original method of payment within a few days.

  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays earlier this year, but those have been resolved and we back on track shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code CHARLIE202510 at checkout to use your $10 gift card.

  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  

  Phil

• Initial Complaint

  Date:07/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2024, I preordered a Baylor Bear basketball national championship bobble head attached to a base of the actual championship floor. The estimated delivery date was listed as October, 2024.I sent an email to the company each month between Oct 2024 - May *************************************************************************************************************************** May, I emailed and told them to cancel my order and send a refund.I received a return email from the company that said the order would be cancelled. I have yet to receive a refund.I called the company 10 days ago and ask to speak to someone that could follow through and get me my refund. The gentleman I spoke to said he could not do that but would send the person in charge of that an email. I also asked him to send my name and phone # and requested that someone in charge return a call to **** have heard nothing and have not received an email.

  

  Business Response

  Date: 07/17/2025

  Hi ****,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on June 11th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We manually processed that refund today, and you should see that returned to your original method of payment within 3-5 days.

  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code DANA202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer, I pre-ordered a Bobblehead as a gift for my sister in laws birthday. It was a ****** ***** Bobblehead. Looked like ****** ***. Shes a huge Hawkeye fan. I paid up front. They were supposed to come in November. They never came. I reached out, and they said there was a delay and now they would come in January or February. I thought okay, it will be belated. Those months came and went. They said April then, I believe. In May, I had had enough and canceled my order. They received my cancellation. I have proof of that. I have emailed and called multiple times, and have received no reply. I think these guys are trying to get away with keeping peoples money for products they never deliver on.

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Just wanted to let you know that my case was resolved. The company issued me a refund just a few hours after I filed my complaint with you guys. So whatever you said, it worked! I 100% credit the BBB For taking care of that, because before that they didnt give me the time of day. Thank you so much.

  
  

  Regards,
  
  ****** ******

  
  

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bobblehead online for $75.96 and within the next hour I had emailed to cancel the order. I received an email back saying that the order was cancelled but when reaching out via email for the refund status, I had gotten no reply. I have called the business 3 times now and still have not received a refund and it has been a month exactly now. Date of transaction was 5/5/25.

  

  Business Response

  Date: 06/26/2025

  Hi *******,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.

  We would like you to give us another try. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code MICHAEL202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last May 10, I ordered a bobblehead from this place. It was Jayhawk--I the ********************** or alumni association set it up.Anyway, the thing was sposed to be ready in September. That was fine, but my credit card was charged immediately, which set off some alarms to begin ******* October, I started calling the museum store. I told 3 times that my bobblehead was shipping "at the end of the month".By January I started asking for a refund. I was told OK. It never happened. No one is trying.I just mailed a letter to the president of this little museum. I expect to eventually get a refund. But this is the closest thing I've ever had to fraud on something I tried to buy, and I'm 60.

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Yes, I finally got a refund from the bobblehead people.  There was no explanation or apology, just a check.  Good enough.  

  
  

  
  Regards,
  
  **** *******

  
  

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre-ordered 3 bobbleheads back in July of ******************** of $116. I have now as of May 25th 2025 not received my order. I have asked on more than one occasion about this fulfillment. I would just like my order fulfilled. Ive done my part. They accepted payment. They should do their part and ship my order.

  

  Business Response

  Date: 06/26/2025

  Hi ****,
  
  I'm very sorry to hear about the delay with your order. I do have good news to report, as this bobblehead left the factory this week and is scheduled to arrive to us and ship to you by the end of August. Unfortunately, both items were held up as a result of production delays and the tariff situation.We will expedite the orders at no charge to you. If you prefer, we can issue a refund instead. We have issued you a $15 gift card because you have been so patient and understanding about this frustrating situation. Just use BobbleBucks code ERIC202515 at checkout on any future purchase.
  
  Again, I apologize for the delay and thank you in advance for your patience and understanding. 
  
  Thanks,
  
  ****

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****
  

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had pre-ordered an item in October 2024 expecting to receive it later that fall... after multiple delays in when it would ship, I cancelled this order and sought out a refund. After literal months of emailing and calling and getting no response, I have still not received the refund even after my order has been cancelled. I would like to actually receive the money from the cancelled order.

  

  Business Response

  Date: 06/26/2025

  Hi *******,

  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on April 30th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.
  
  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code PATRICK202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre ordered two bobbleheads feb.20th,2024,original shipping date was aug.2024,then Nov,2024,then march2025,.cancelled order feb.4,2025,suppose to receive my refund in two weeks,never.came called April,4 2025,apr.16,2025,may9,2025,may *******,still no refund.they owe me ***** which is what I am asking

  

  Business Response

  Date: 06/26/2025

  Hi ****,
  
  I'm very sorry about the issue with your order and the delayed response. I do show that the order was cancelled on March 6th as you can see in the attached order printout, but the refund did not go through successfully for some reason. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.
  
  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code PAUL202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  Phil

• Initial Complaint

  Date:05/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 11, 2024, I placed an order for three bobbleheads from the National Bobblehead Hall of Fame (NBHOF), and I received an order confirmation email. One of the bobbleheads indicated "January 2025 shipping," while the other two were listed as "in stock and ships now" on the website. I paid $98.00 total ($30.00 for each bobblehead and $8.00 shipping). I never received any of the items I ordered, nor did I receive any communication from ***** alerting me to any shipping delays or other problems with my order.On May 4, 2025, I emailed ***** and requested a refund because I had never received my order. ***** replied on May 5, 2025, informing me that they "will process your cancellation within 10 business days." Ten business days have now passed, and I still have not received the refund. I am including with this complaint two attachments: (1) the email chain that includes my order confirmation, my refund request, and NBHOF's reply; and (2) my ****** receipt showing the $98.00 paid to NBHOF.I would like my $98.00 promptly refunded in full. Thank you.

  

  Business Response

  Date: 06/26/2025

  Hi *****,

  I'm very sorry about the issue with your order and the delayed response. We are manually processing that refund today, and you should see that returned to your original method of payment within 3-5 days.
  
  We would like you to give us another try--we ship all in stock items within 2 business days and work our hardest to fulfill pre-sale items by the expected delivery date. We did experience some supply chain delays in 2024 and early 2025, but those have been resolved and we are shipping presale items in a timely manner. We have issued $10 in BobbleBucks that you can use on any future purchase. Just use code BRIAN202510 at checkout to use your $10 gift card.
  
  Again, I sincerely apologize for the issue and delay.
  
  Thanks,
  
  ****

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In their response, ***** indicated that it was "manually processing" my refund "today" (i.e., June 26), and that I would see the refund in my account in "3 to 5 days".  Well this is Day 6, and I still have not received my refund.  Thus, *****'s response does not resolve my complaint; rather, the response is yet another instance of this company's unethical--and, I believe, illegal--conduct.  They have once again promised immediately to return my money, but then not done so. 

  Reviewing other complaints on BBB, I see that I am far from the only customer who has been a victim of *****'s dishonest business practices.  Others, too, have been charged for goods that were never shipped, and then not issued timely refunds.  Although these dilatory tactics may be a function of chronic incompetence (which would be bad enough), I suspect much more sinister motives.  Throughout the time that customers are waiting for merchandise that's never shipped and refunds that are never issued (in my case, nine months and counting!), our money sits in *****'s accounts, no doubt accruing interest for ******  Meanwhile, customers are not only deprived of the interest income on their money, but also they may be paying credit card interest on that debt.  Customers suffer financial *****, while NBHOF is unjustly enriched--isn't this precisely the sort of conduct targeted by consumer fraud/consumer protection laws?  
  
  Regards,
  
  ***** ******

  

  Business Response

  Date: 07/17/2025

  Hi *****,

  We just looked into this and see that the cancellation was successful on the 26th, but because of the timing, the refund had to be processed manually in ******. We just sent the $98 directly to you via ****** and you should already see that in your account.

  Again, I apologize for the issue.

  Thanks,

  ****

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is a note I sent to the company:Dear National Bobblehead Hall of Fame Team,I am writing to formally request a refund for an order I placed on September 3, 2024, for an Iowa Hawkeye Bobblehead totaling $48. Despite assurances over several months, I have yet to receive the product or a *********** is a summary of the timeline:9/3/24: Order placed.Months passed with no delivery. I called and was told the item would ship soon.12/21/24: I emailed requesting a refund. No response.3/4/25: I requested a refund and was told it would be processed within the week.5/1/25: I followed up and was again told the refund would be issued that week.5/12/25: I called once more and was told, "I'm away from the system and can't help you."Each time I call, I speak to the same person who is unable to provide any useful information or ***************** this point, I no longer believe I will receive the item. I am once again requesting a full refund of $48 for the undelivered order. Please confirm this refund is being processed, and let me know when to expect it to appear.Thank you for your prompt attention to this matter.5/12/25 - I followed the instructions on their website and posted the above information. After submitting on their site, there was a response that stated: "Form submitted successfully. A confirmation email has been sent to *********************** I did not receive an email confirming the receipt of my request.

  Customer Answer

  Date: 06/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****