Reviews

Review Details

• Review fromCarl B

  Date: 06/07/2024

  2 stars
  I am the owner of 4 Harley Davidsons at present time and to be honest, I like each of them but my problem is not with the motorcycle but rather the Corporations policy regarding the RELEASE of OBSOLTE PAINT CODES. One of my bikes is a 2005 Ultra Classic, it has a few scratches so I thought I would call HD and get the paint code and have some paint made. I was informed by my local HD shop that he the PAINT CODE can not be released but they could order a "touch-up" kit if I wanted. Of course if the ONLY way to get the TRUE HARLEY PAINT COLOR was to order through the dealership, I guess that was what I had to do. After the conversation I said let's ORDER the paint, ONLY TO BE TOLD THE COLOR IS "OBSOLETE" and not available. I then asked for the paint code to be told they don't have it and to call HD corp. I called HD corp today, they told me to call another dealership. I called another dealership only to be TOLD the same thing. So, HD davidson will not release the paint code and it is for all intended purposes "obsolete".. Would someone with a real sense of understanding please tell me WHY AN OBSOLETE PAINT CODE CANNOT BE RELEASED???? This is the same as a monopoly or patent, but normally when a patent expires the item can be shared and used by everyone. I understand, HD wants to make a profit while the paint is available but when I CAN NO LONGER OBTAIN THE PAINT FROM THE BUSINESS, IT SHOULD RELEASE THE ITEM IN QUESTION TO BE MANUFACTURED BY SOMEONE ELSE. RELEASE THE PAINT CODES FOR OBSOLETE VEHICLES SO "WE" CAN KEEP OUR ITEMS IN ORIGINAL CONDITION. To say I am disappointed is an understatement. Is the paint available, yes but I was told it "may" not match the ORIGINAL paint... Come on Harley Davidson, gives US your OBSOLETE paint codes when you no longer CAN or WILL provide PAINT to your customers. Shameful

• Review fromJohn N

  Date: 12/11/2023

  1 star
  I purchased a brand new Harley Davidson ultra limited for cash. When I picked up the bike and rode it home, I was told the bike had Apple Play. After getting home I checked the bike out and found out that Apple Play would not work without adding a $600 + module. This should have been told to me when I purchased the bike. I would have negotiated that into my price, especially when I had the dealer remove and replace the ape hanger monkey bars they had installed. I had them put back the stock handle bars and had them keep the ape hangers. This dealership should be more upfront about the equipment on the bike. I sent a letter to the CEO of Harley Davidson a couple months ago complaining about this incident, however, I never received a response. If this bike came with Apple Play, it should be set up so you can listen to it. This was misrepresented..

• Review fromRicardo R

  Date: 08/14/2023

  1 star
  I bought a brand new 2023 Harley Davidson ********* in March 2023 with blacked out metal, mufflers, etc. (no chrome). In July I've noticed a fading spot inside one of the mufflers, where visually could be noticed.I went to the dealership and after a couple of weeks I got a call informing that Harley Davidson denied the claim because it was cosmetic and not impacting the functionality of the bike.The bike is under warranty and although it is cosmetic, i bought a blacked out bike and if the metal is showing, it is a quality issue and needs to be repaired.I called Harley Davidson and they told me the same and said that that was nothing that they can do.Unacceptable answer.They were quick to take my cash, and quick to deny my claim.Again, I bought a blacked out bike and there is a gray metal showing inside the muffler.Thank you,

• Review fromM. H.

  Date: 01/03/2023

  1 star
  I have been trying to get the attached information to you. The zip code policy for mailing parts to customers is... Discrimination! For All HD OWNERS who live in rural areas. Protect dealerships by Minimum prices on parts, Not stopping rural HD OWNERS from purchasing parts and having the dealership mailing them. Miles ** Smiles "MOS"
  

  Harley-Davidson Motor Company, Inc.

  Date: 01/31/2023

  It is our understanding that this issue has been resolved.

  M. H.

  Date: 02/01/2023

  This issue has NOT BEEN RESOLVED!In Closely Reviewing Harley-Davidson Motor Co. Response (Dated 1/26/2023)Exception to Our Policy!It appears that this NEW Policy is to protect Competing Dealers ?The Customers Should Not Be Paying the Price For What You Want to Control!The last time I checked I (we) live in the USA!I Spent 1 Year (WAR VETERAN) Getting Shot-***********Up Fighting To Protect This ***************Harley-Davidson Motor Co. , Say You Have The Right To Tell Me I Can Only Purchase Parts From ONE Dealer if I want them mailed to me!!Countries that Control who can buy/have delivered products -*****, ******, ***********, ****....******* is a Free Democracy! I bought this $30,000 motorcycle (11/9/2021)when I could order parts (from any dealer) over the phone & have them shipped with No Problem!Harley-Davidson should Not be able to stop that! Especially when the buyer (me,400+ miles & many others +/-miles)

• Review fromDamon G

  Date: 11/10/2022

  1 star
  I will never buy a Harley product ever again, twist grip sensors are garbage, dealer will only say the throttle was to tight, i had to replace the sensor and module twice on my 2012 tri glide now i keep getting trouble codes on my 2020 tri glide all say twist grip sensor problems, its still under warranty but the dealer here will put you on the very end of the list because he isnt making dollars on it so you have to wait at least 2 weeks to a month just to get your ride back, harley should do a recall and put cables back on, this is a safety issue, going down the road and bike goes into idle, i have had to reset the codes just to get home, we have all spent way too much money for this kind of mickey mouse workmanship , so i tell everyone i can get a hold of to abort the Harley and get something more reliable, I feel the entire Harley-Davidson enterprise needs a revamp and new management, worst company in the world in my opinion . I have been riding over 56 years so i have some experience, looking for a new scoot.
  

  Harley-Davidson Motor Company, Inc.

  Date: 01/03/2023

  Thank you for your review.We recommend that you take your motorcycle to your local dealership for the dealer to confirm any concerns that you may have with the operation of your motorcycle. Once the dealer has confirmed your concern, they can properly investigate it and repair the concern as needed.

• Review fromSteve H.

  Date: 08/12/2022

  1 star
  Complaint pertaining to Harley-Davidson Motor Company which is currently under scrutiny of their new motorcycle warranty policy by the Federal Trade Commission from my understanding, is now implementing unfair business practice of retail sales of Genuine Harley-Davidson parts, accessories and clothing. Harley-Davidsons has informed all of their dealerships they are not allowed to sale items outside of their dealer territories. This in my opinion is creating a geographical monopoly and is an unfair business practice that is restricting consumers in purchasing items online for a more reasonable price that may be available outside the consumer's dealer territory. In my opinion the public should be as outraged as I am and issue complaint to federal regulatory entities as I have recently.