Business ProfileforFroedtert & the Medical College of Wisconsin

I should have made this review several years ago, but I was treated so badly I didnt even bother.There are several MAJOR issues with this place. For one, if you are lgbt, you arent allowed to be seen in the regular hospital complex. I called to get an appointment with any doctor for back pain. Right before we finalized the appointment, the scheduler noticed that I also go to the Inclusion health center. She then informed me that I MUST get my back checked ONLY there. Guess what? They have less staff with less availability, which meant waiting several extra weeks! It wasnt about seeing a specific provider either.Additionally, the staff was openly transphobic. The woman who was at the desk ALWAYS made sure to use my dead name and wrong pronouns. I also saw her do it to other clearly masculine people.One time I had an appointment for 4 pm. I realized that I was going to be late, so I called ahead and told the staff. They told me that as long as I was not more than fifteen minutes late, they would take me. 4:14 pm, I am at the front desk, ready to check in.But no one was there! I called out, but no one answered. I cautiously let myself into the back to see if anyone was still there. I found everyones coats and bags, but still no one. I thought that was strange, so I kept going. Finally, I opened the door to a DARK room with cubicles with ALL the lights turned off. All of the staff were hiding in a dark cubicle together!FINALLY I got someone to come to the desk and help me. By help I mean she took me back to the front, declared I was too late because it was 4:16, and told me to go home. I argued with her that I had gotten to the front desk at 4:14 and therefore should be seen. She argued back. Then, from somewhere in the back, the doctor called out to the receptionist. They talked back and forth, and the receptionist made sure to call me she as many times as possible, even though Im clearly a man. Thanks to the doctor, I got my appointment.Appalling.

Thank you for reaching out and providing your patient experience. Please know, Froedtert Hospital is committed to treating each of our patients with dignity and respect. If you would like to file a formal complaint with our organization about this experience, please reach out to our Patient Relations team at: ************.Thank you,Froedtert Hospital