Business ProfileforAction Heating Cooling & Plumbing

Action Heating & Cooling has destroyed my carpet due to their negligence with installing a furnace improperly. The failed to set the drainage properly which caused a large amount of water leakage to go into the finished part of the basement soaking the carpet and causing huge stains. Action heating/cooling was hired through the energy efficient program. As soon as we noticed the carpet was soaked we immediately contacted Action about it and they sent several people out on several different dates within the last month. The carpet damage has been documented and confirmed it was caused by Actions negligence. They have sent out White ***** cleaning service to attempt to clean it first. However white glove does not believe it will be able to fully clean it plus with the amount of water that was under the carpet will cause mold. On top of that I just had a kidney transplant 2 days prior and can not be exposed to chemicals. White glove cleaning suggestion to Action was to replace the carpet based on the information stated above. *********************** (Account Manager) with ******************** has provided nothing but poor customer service and failing to reply to any messages left for him. I contacted his manager ************************* (vice president) and she has now stated that the damage was not caused by Action and they will not be replacing the carpet. They went back on what they said they were going to do and now they will not do anything. This is a major health issue because of the mold that is most likely being created under the carpet. Action heating and cooling needs to step up and take responsibility for the damage they caused due to their negligence. I requested their insurance information to file a claim and ***** has declined providing any information.