Business ProfileforBachman Furniture

In March 2022, we purchased a couch from BACHM ANS, and it turned out to be defective. It has uneven, faulty padding; very wrinkled fabric; poor support, and a very inconsistent surface that doesnt spring back after sitting on it. We are shocked that BACHMANS had provided horrendous customer service with us and defective products. They sent two technicians to our home to examine the couch, each on a separate occasion. They told us that one was their employee and the other was a third-party technician. In both cases, the technicians determined the couch had significant problems. We thought it would be our forever couch. We received it in June 2022. It cost almost $7,000. We called BACHMANS to express concerns less than a week after receiving the couchand now its been months of them dragging their feet with poor, contradictory and unprofessional communication. Finally we were told by one sales associate that we could exchange the defective couch for a new one which is what we wanted. Two days later the sales associate called back, saying Mr. ********************** found out what she was doing and now we had to take a different direction. It could no longer be exchanged. It is completely unclear to us how a high level sales associate can tell us we can return the couch for credit and then call back two days later rescinding that solution. She told us to dispose of the couch ourselves which we could have done during the 2 days.They required us to take photos of the couch to send to the manufacturer and yet refused to tell us who the manufacturer is. They stand back as if they are simply middlemen in this deal. One sales associate said their policy could seem "arbitrary" if every manufacturer handled things differently. They said we had to let the manufacturer try to repair it, picked it up and gave us a loaner couch with large rips in, bad smells, dog hair, and missing parts. Given how bad the couch is, we have no faith in the manufacturer and want a new manufacturer.