Business ProfileforKrause Funeral Home & Cremation Services, Inc.

On April 5, 2023, my family met with a funeral director from Krause to plan my son's funeral. 1) The first funeral director did not know how to coordinate a dinner at a restaurant with their funeral services.2) Krause breached our contract by not putting the notice in the ***************** Sentinel on April 16, 2023 as agreed upon.3) Three different funeral directors handled my son's services and there was no coordination/communication among them. The funeral director who opened and closed the service, never met with us, thus she did know that we wanted a non-religious service.4) On the day of the interment, the third funeral director we dealt with neglected to bring my son's death certificates.5) The ribbon wrapped around the vase sitting next to my son's urn at the service was discarded. 6) The posterboard we were given to put my son's pictures had a slash on it.7) Several of the thank you card envelopes lacked glue and needed to be taped shut.It is hard enough to bury a child. A funeral service is a "one and done." There is no opportunity for a do-over. Once Krause breached our contract by neglecting to place the notice in the ***************** as agreed upon, the trust between us was broken. I started to question all the other services they provided, i.e., did they pick up the correct body from the Medical Examinar's office?...is that his ashes in the urn? Their behaviors made a horrific situation so much worse and upsetting.Mr. Krause touts his outstanding customer service on his bio on **********************'s website. I wrote him a letter on May 11 that was sent certified mail on May 12. It explained everything I explained above. When I did not receive a response, my son hand-delivered the letter to *****, the *** on July 3. It has been over six weeks and still no response.We did not receive the "professional services" they billed us for nor did we receive outstanding customer service promised by Mr. *********************** They need to adjust their bill.