Complaints

This profile includes complaints for A.B. Data Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A.B. Data Ltd.

  600 A B Data Dr Milwaukee, WI 53217-4931

• 

  A.B. Data Ltd.

  173113 PO Box Milwaukee, WI 53217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: ************************* For my claim # ********* i already sent and email to class admin to update my email address they said they updated it but failed to provide further communication on the updated email address about my settlement payment and selection. Whenever i try to reach me over email they send me a template copy paste response which does not answer my question

  Business Response

  Date: 06/20/2023

  Hello,

  We have fully investigated the claimants correspondence history and traced the email address used for his digital payment for Claim *********. The email address the claimant originally provided to us for his digital payment was **************@yahoo.com and that information was provided to the digital payment vendor on May 30, 2023. The claimant emailed us on June 2, 2023, to update his email address. We replied and updated the email address 40 minutes later. However, the email information had already been sent to the payment vendor.

  The claimant then emailed us back on 6/12. We replied on the next day, 6/13, concerned that we may have sent the digital pay information to his old email address, and our customer service representative replied that the payment would be starting within ********************************************************************************************************** transit. The payment emails actually started sending out the very next day, on 6/14.

  In summary, on 6/13, we advised the claimant to expect a payment email within 30 days and to let us know if there was an issue with the email address, but we did not hear from him until he contacted the BBB after waiting two days.

  That being said, now that the payments have begun to be sent to the recipients, we are able to stop the payment sent to the old email address and send it to his current one, without the possibility of issuing a duplicate payment which would be in violation of the Settlement Agreement. The request to stop the claimants previously issued payment, and to reissue to his new email has been sent to the payment vendor today (6/19). Please know this process can take up to 10 business days to conclude before he receives the new link.

  Should he have any further questions, we are happy to assist.

  Best regards,
  - ****************************************, ********* Project Manager

  - *******************, ********* Marketing Associate

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  The class administrator never provided all the details that it has now stated in its BBB response. If it had clarified these details why would i be wasting my time filing a BBB complaint. Although it has now been clarified that the payment link to the old email will be cancelled and new link will be sent to new email i found out that the digital payment options provided in the email being sent out also dont match what i signed and submitted on the claim form. The digital payment options of direct deposit and paypal are missing although it was specified while selecting the digital payment option in the claim form that we signed and submitted  (see below extract from claim form and attached here). I would like AB data to explain why they have removed these options in violation of the terms of the settlement stated in the singed claim form. AB data should provided these options for redemption as state in the claim form
  

  Unless you affirmatively select alternative means for payment, all settlement payments will be digitally sent to you via email. Please ensure you provide a current, valid email address and mobile phone number with your claim submission. If the email address or mobile phone number you include with your submission becomes invalid for any reason, it is your responsibility to provide accurate contact information to the Settlement Administrator to receive a payment. When you receive the email and/or mobile phone text notifying you of your Settlement payment, you will be provided with a number of digital payment options such as PayPal, Venmo, Apple Pay, Amazon,or direct deposit, to immediately receive your settlement payment

  
  Regards,
  
  *************************

  Business Response

  Date: 06/30/2023

  Hello,

  The request to change cancel his payment link sent to the old email address was sent on June 19, 2023. The complete process to void the prior transaction and reissue the payment to the new email address can take up to two weeks.

  Due to the upcoming holiday, the claimant may experience a slightly longer delay, but we expect this to be sent to their new email address no later than July 6, 2023.

  - *******************, Marketing Associate, *********. Sending this response on behalf of ********************************, Project Manager, *********

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  Thanks for sending me my digital settlement payment. However the options to redeem this payment are missing the direct deposit method which was indicated on the claim form that was singed and submitted . Please update me why this option is unavailable on my settlement link.
  

  Regards,
  
  *************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out because i had filed a valid claim in Epipen class action settlement. My name is ********************* , myclaim id is ********* . I had written to the class admin to send my payment communication and links to my updated gmail address because i no longer use yahoo mail However the class admin just responds with generic templated response instead of fixing the issue and providing the payment emails communications to new gmail address - ************************

  Business Response

  Date: 06/16/2023

  Hello ****,

  I've talked with our team and they informed me that the user who filed this complaint only ever requested an update on this settlement and never requested to update their email address (or anything else). The user's email address was updated on our end, but there has been no response from the user yet.

  More details can be seen in the attached Word document where our team explains to me in detail the events I describe above along with the original correspondence.

  Please let me know if there is anything else ********* can do to resolve this complaint. 

  Thank you,

  - *******************

  Customer Answer

  Date: 06/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

  I have sent a follow-up email to clearly indicate that my email  address should be updated to my gmail and  my settlement payment options sent to my updated email address as per your schedule of payment distribution
  
  Regards,
  
  *********************

  Business Response

  Date: 06/27/2023

  Hello,

  Please see below (and attached) our recommendation for what the claimant needs to do to resolve their issue and any additional relevant details regarding their complaint.

  - *******************, Marketing Associate, *********

  -------------------------------------------------------------------------------------------------------

  Response from ********* Team to ******************* Regarding This Complaint:
  
  The claimants response says, my email address should be updated to my Gmail.
  And we replied with, The users email address was updated on our end.
  
  Heres some additional information from our call script.
  The digital payment was sent to my old/inactive email address.
  Send the payment link to my new email address.
  You will need to make the request in writing, by sending an email to **************************.  Include your claim number [give them their claimant ID], confirm your old email, and provide your new email address,and any other identifying information you may feel is helpful.
  It could take up to one week for the change to be made and the link redirected to your new email address. The email address your link will be coming from is: **********************************
  
  The claimants BBB complaint was the only written request we ever received from them. And **** updated the email address 6/14. If the call script verbiage is accurate, then this claimant should have received the payment email by now, if they have already previously sent the email to their old email address. I looked in Digital Pay. And I see no record at all for this person. Although this is probably because they simply havent been sent their payment email yet. They are going out on a rolling basis. And we still have a few days left before were done.
  ****/*****, what are your thoughts here?
  - ***********************, Process Supervisor, *********
  
  All the information provided in Burts email [above] is accurate. The payment will be posted to their paywall when its sent to the email originally provided. Regardless, they must request the change in writing,which they have not done.
  - ****************************************, Project Manager, *********

  Customer Answer

  Date: 06/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.
  
  Unfortunately The class administrator does not have their facts checked properly . the email address updated was requested in writing on 6/16 after the call (email proof is attached here) .
  
  Regards,
  
  *********************

  Business Response

  Date: 06/29/2023

  Hello,

  Please see the attached Word document/and the (below) response from *********. We expect this will resolve the claimant's request.

  Best,

  - *******************, Marketing Associate, *********

  --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  ********* has rerouted the claimants payment to the updated email address the claimant requested to use.
  
  The payment is now visible on the paywall under the new Gmail email address and the current status is Awaiting Acceptance. This was done on June 29,2023 (claim #*********).

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have received the settlement payment email to my updated email address - thank you

  however when i click on that link to redeem my settlement payment i dont see the options of Direct deposit and Paypal which were included

  on the claim form which is reason the digital payment was selected. the mastercard option provided has all kind of issues adding to wallet

  the last time i received it for another settlement. Please provide settlement link with Direct deposit and paypal option as per claim form and

  terms of the settlement
  
  Regards,
  
  *********************

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a release of information for a settlement against Instagram five months ago. I was told I'd be compensated and to wait for an email. I never received one and I've tried to contact ******* and they never replied after three months of waiting. I was wondering why I didn't receive a settlement when the timeline showed 90 days and it's been five months?

  Business Response

  Date: 03/14/2023

  complaint #********
  
  When a Class Action court case goes to settlement, A.B. Data Ltd. is often selected to administer the processing of Class Action Settlement. At that time the court or attorneys involved send the processing materials and information to *********.

  We have checked our information and find that we do not have a history of working with this claimant. The award would be through Instagram, but we, *********, are awaiting the final payee list and amount of the reward from Labaton.  We have twice reached out to Labaton for an update on behalf of this claimant, the latest was an e-mail to counsel yesterday,March 13, in the afternoon and to date we have not heard back.

  We will communicate any response that we do receive to/through the Better Business Bureau,or, if feasible, directly to the claimant.

  Best,
  *************************, VP Administration & Facilities.  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting to get paid by ******* for a class action, Im involved. I recieved the email today, from my attorney saying to contact ******* with any issues. I chose the option of PayPal because it stated the max **** is 2 days. After I get a message saying it wont be processed until 3/1/2023. I contacted ******* to get a recorded message saying that they cannot discuss the matter because its confidential to contact the attorney. I left a message with the attorney.

  Business Response

  Date: 02/24/2023

  Dear 19445454

  ********* is contracted by courts in Class Action cases to administer the settlement process for the court based on the settlement parameters.  Based on our information, and lacking the name of the court case, we believe this claimant's settlement did allow the option of PayPal. We contacted the vendor who is working with PayPal for the case we believe this claimant is referencing and have been advised by them that "there was a misconfiguration on their part in the delay for PayPal payout and the vendor is/was fixing it and all should be resolved. The vendor's initial focus was to be with those who had already redeemed."   

  Please let me know if this is not corrected, or if there are any other concerns or issues. At all times, we strive to insure complete compliance with all Class Action settlement parameters. 

  Best regards, 

  *************************

  VP Administration and Facilities 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I still havent been paid nor contacted by ***********. This company should never state 2 days processing, and after you choose PayPal then it says 10 days later.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a confirmed member of the Epipen Settlement. Last year I reached out to *******, to be told this could take years, and that there was currently no settlement being reached. As of November 2022, I contacted ******* again, because it appears this case was settled, although I have yet to receive any communications or payout from this business regarding this class action settlement.

  Business Response

  Date: 12/22/2022

  As the Court appointed administrator of a negotiated and Court Approved class action settlement, **************. is bound to conform to the terms and conditions outlined within those court documents and Orders. All our processes do comply with the stipulated procedures.

   

  We have reviewed our documents and find that the information that claimant gave about no settlement being reached is inaccurate.  She was probably told that her settlement payments have not been made yet. To date payments have not been made yet.  The claims process takes several months following a claim filing deadline to process claims, notify claimants of deficient conditions in their claims, and allow claimants to provide additional information. No claimants can be paid until all claims are finalized.  We anticipate distribution to occur in the first quarter of 2023.

   

  **************. followed the court documented procedure.  Please let me know if there are any additional questions or concerns.

   

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An data refused respond to me about setting up my digital payment method

  Business Response

  Date: 01/10/2023

  Hi ****

   

  Thank you for the opportunity to bring the BBB up to speed on the status of this complaint. 

  The letter we received from BBB was dated Dec 22, 2022 and was cancelled by the post office on Jan 3, 2023 at 8 PM per the stamp that I can copy and send if you wish.  That's 12 days from BBB composing the letter to mailing.  It was impossible to respond within the 7 days allotted in the letter. 

   Compounding this is that I did not receive it from our local *********** until Friday Jan 6, 2023.  It was immediately scanned and forwarded to the claim processing area for review and response. 

  We appreciate the opportunity to reply.  

  Best, 

   

  ************************;

   

   

  I have sent a 

   

   

  Business Response

  Date: 01/11/2023

  As previously mentioned, ************* is often contracted by courts to administer Class
  Action Case and claim settlements. We must adhere to the processes defined in the
  court documents.
  This complaint is saying that An (sic) data refused (sic) respond to me about setting up
  my digital payment method
  We find that:
  ? A Claim Project Manager found: This claimants is part of Coinbase which is not set up for digital
  payment yet. The release signing deadline was December 29 th . The releases will now be provided to
  Coinbase and if the participation quota is met, then the settlement funds will be secured. Digital
  payments arent arranged until a few weeks after that. We are looking at ***** days before
  distributions happen, IF settlement funds are secured. We have responded several times.
  ? A Process Supervisor found the following correspondence:
  o I Found a couple of my emails to him including one from last week. We also tried to call him several
  times on 12/12/22 see the 4 th email. His number was always busy. Although I cant find his incoming
  emails without a lot of digging, one our 6 email responses to him here mention that we were calling
  about Coinbase. So somewhere along the line, he mentioned it was for that case. So in summary, we
  have sent him at least six emails, and have tried to call him several times as well. I made those phone
  calls myself. Thanks,
  o Below follows the dates and times we responded to this claimants contacts. Also included are the dates
  of the initiation of these contacts. We do have record each request and our response should you wish
  me to forward it to you.
  ? Oct 13, 2022 2:51 PM our response:
  ? Dear Mr. *********** Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing. Also, let us know what question you may have.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Oct 31, 2022 3:37 PM asking how do I receive my settlement
  ? Dear Sir or Madam,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 11, 2022 3:34 PM Asking Why isnt anyone responding to me?
  ? Dear Sir or Madam,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre referencing.
  
  Also, please provide your name and address so we can search for your record in our
  database.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  Claims Administrator
  ? Dec 12, 2022 4:28 PM Message to call me xxx-xxx-xxxx
  ? Dear ********************** Thank you for your inquiry. We tried to call several times this morning. However we
  were met with a busy signal each time.
  ? Be advised that our office handles dozens of different class action lawsuit settlements.
  Please advise as to which settlement case youre referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 13, 2022 11:01 AM response to I have not received any call please call me XXXXXXXXXX
  ? Dear Mr. ********* Thank you for your inquiry. We tried to call several times this morning. However we
  were met with a busy signal each time.
  ? This email confirms that we called again today and reach you, and that you were
  inquiring about the Coinbase case.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? Dec 27, 2022 11:07 AM Response to How do I connect my payment method and new
  submission was checked.
  ? Dear XXXX,
  ? Thank you for your inquiry. Be advised that our office handles dozens of different class
  action lawsuit settlements. Please advise as to which settlement case youre
  referencing.
  ? For further inquiries, feel free to email **************************.
  ? Regards,
  ? Claims Administrator
  ? From: XXXXXXXX <*********************************>
  Sent: Monday, December 26, 2022 5:10 AM
  Subject: [********* CAAD] Contact Form new submission
  
  Our records show that we have diligently responded to each of this claimants requests for
  information. Often additional information was needed. Each time we diligently followed the
  court prescribed protocol.
  Please let us know if additional information is needed.

• Initial Complaint

  Date:10/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have potentially lost money based on inaccurate information provided by the company.I have been trying to email them for months and they dont respond

  Business Response

  Date: 10/19/2022

  As I believe is known, A.B. Data Ltd. is selected by courts to administer class action case settlements and award processing.  All our processes are dictated by the court settlement document, which is closely monitored.

  On October 7, 2022, upon receipt of the complaint, I sent the complaint information along with information I was able to pull off the BBB website to our A.B. Data claim processing area. The ** if the *************************** area researched the case and explained that A.B. Data did not do the calculations in this case.  For this Class Action case, A.B. Data did not do the claim administration,  nor the award calculations, and A.B. Data, in its role as Court-appointed Settlement Administrator, issued a settlement payment to this individual.  The payment amount was calculated pursuant to methodology approved by the Court. A.B. Data understands this individual disagrees with the payment amount.  Unfortunately, A.B. Data did not have any role in determining the payment amount. We processed the settlement award based on the payee and calculation information provided to us.

  Our A.B. Data *************************** ** advised that he forwarded this [complaint] on to the counsel in the case for additional information.  We have heard nothing.  Please note, A.B. Data was not the counsel in this case, nor was the counsel part of our organization. 

  If there is additional information you wish us to forward to the counsel for the case, please let me know. Please let me know if there are any other questions related to the processing of the settlement award itself.

  Regards,

  *************************