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Business Profile

Computer Repair

Computer Repair Specialists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an inquiry to Computer Repair Specialists about getting my laptop screen fixed, and received a reply bon 6/21/21 from ***************************** indicating that they could fix it for me. I dropped my computer off on the same day. I received a call a couple days later indicating that the cost of the part needed to repair my computer would be almost the price of purchasing a new laptop, so I declined the repair and said I would come to pick it up in the coming days. I have made many attempts to retrieve my laptop since then, and as of today 8/23/22, over 14 months later, I still have not received it back. I have tried going to the shop during the hours the website and ****** says they are open, but there was no one ever there. I tried to set-up an appointment in August 2021 to pick it up on a Saturday-- I had another appointment right before my appointment to pick up my computer which ran late, and I sent an email indicating I'd be there as soon as I could. When I arrived about 15 minutes late, the door was locked and no one was there. I called the phone number and was told "sorry, we already left for the day".Since then, I have emailed many times attempting to arrange to get my computer back. I even let them know I was going to have my partner come pick up my laptop during their open hours since their hours are so limited, and I tend to work ***** hours per day. When I suggested that, they said that they would email my laptop to me (4/20/22).5/17/2022 I emailed to check on the shipping status because I still had not received it. 5/18/2022 they said " We will send you tracking info asap"6/27/2022 I emailed them again indicating I still had not received tracking info and I still need need my computer back. In early July, I went to the police for help. The officer emailed them and told them to return my computer to me. I still do not have my computer. When I go to their store, I can see laptops stacked on the countertop, but doors are locked and no one is there.

Computer Repair Specialists is NOT a BBB Accredited Business.

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