Business ProfileforTulip World

On December 22, 2023 I looked over the on-line catalogue from Tulip World to order Amaryllis bulbs to ship to my sister in ********. The catalogue showed a variety of gorgeous Amaryllis encased in wax, I read a few of the rather generic descriptions of the products available and chose three to ship. Here is one of their descriptions: Our Gold Base Waxed Amaryllis has quickly become a best-selling customer favorite - a holiday gift that provides weeks of enjoyment and wonder! This easy to grow bulb requires no gardening skills, water or soil and is perfect for people of all ages! Each bulb is carefully selected and dipped to perfection in our custom in-house wax blend to ensure quality and consistency.My sister received the bulbs around the 29th of December, the flowers opened in mid February and faded/wilted upon opening, certainly not providing weeks of enjoyment. When I called to report this I was told it was because she didn't water the amaryllis, their site specifically says "not to water" the bulbs. I felt I was speaking to someone who didn't know their product so asked to speak with a supervisor and was immediately disconnected. I phoned again and was told my sister needed to take photographs of the long dead flowers and bulbs and send to their warehouse. As it was March 6 when my sister relayed her experience with the gift, the bulbs had long been disposed of this so this was not an option. I explained that I would appreciate the company meeting me half way, rather than refunding the $63 purchase would they just send a different set of bulbs they were proud of for roughly half the price above. This seemed like a reasonable solution. The representative refused my request.