Complaints

This profile includes complaints for Good Neighbor Fencing LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Good Neighbor Fencing LLC

  6315 Century Ave Apt 4 Middleton, WI 53562-2258

• 

  Good Neighbor Fencing LLC

  6513 Century Ave, Apt 4 Middleton, WI 53562

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Neighbor Fencing was supposed to install a composite fence for me, originally in December 2024. This was to occur in a roughly one week timespan, per contract. They delayed the project until April 2025, spent five weeks on site, then in week six, bailed on the project rather than complete it. **** is refusing all contact and still holds onto my very large deposit for labor. There were also numerous damages to my property, including a cut utility line and destroyed raised bed garden boxes. However, all I am pursuing at this time is a refund of the deposit money, so that I can pay the replacement I am hiring to fix and finish ****** work.

  Business Response

  Date: 06/24/2025

  The deposit was for work completed. 

  Customer Answer

  Date: 06/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The deposit was not for work 'completed', as very little work has actually been completed, and likely none done properly. This was a contract to install a fence, the deposit was to secure the fence installation, originally slated for *last December*, and the fence is not anywhere near finished even now, and much of the work that was performed was faulty and has to be torn out and redone. The business abandoned the jobsite after a month of showing up for as little as one day a week, for as little as three hours of work in a workday. My fence is not remotely finished; large sections are missing, it cannot be locked, and I have had to hire another business to conduct repairs and reinstall the fence. The new business has done a cursory walkthrough and identified potentially extensive damage to my fence materials; Good Neighbor also damaged my property significantly, including damaging my home's siding, destroying a line of raised bed container gardens, and cutting my home's fiber optic data connection despite it being well marked by the utility ahead of work starting. The new fence company believes I may have to replace much of the existing fence including some of the very expensive, bespoke gates that were manufactured for my property, because Good Neighbor damaged them while attempting to install them, in some cases both upside down and backward. Another gate was installed with half its screws missing so it is left hanging off in a precarious position.

  Finally, Good Neighbor has refused to pick up the tools and garbage they discarded across my property and the property of three of my neighbors, leaving it to me to carry almost a thousand pounds of concrete and tools to my driveway, where it has sat for weeks. The police are now involved and attempting to compel Good Neighbor to remove their trash. In the meantime I have not been able to properly use my garage or driveway for weeks.

  I am attaching pictures.

  
  Regards,
  
  **** *****

  Business Response

  Date: 06/25/2025

  The tools and concrete will be picked up on Friday . The police advised that two officers, including a supervisor should be present because of the volatility of **** *****. 

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Mr. *********** inflammatory and unnecessary comments do not resolve my issue. It is true that, supposedly, he will be by on Friday to pick up the roughly half-ton of garbage he left on my property when he abandoned the jobsite and quit over email many weeks ago. This does not make his work in any way complete or satisfactory, nor does it get me my deposit that was supposed to guarantee performance of the job back. I have already paid out over $5000 in cash to his replacement, who cannot begin work until mid-August due to the lateness of the season when I had to hire them. I am on the hook for all incidentals, I already know there are repairs and replacement parts that will be required at my expense, and this job, which I would remind **** was contractually guaranteed, originally, to be done before Christmas *last year*, will be lucky to be completed by Labor Day. 

  However, the Madison ****** told me that **** requested the police ****** himself; it has nothing to do with my 'volatility'. I am not the one with a lengthy history in the courts of failing to honor contracts and complete work in a timely manner, I am not the one who repeatedly broke promises to complete this job and correct mistakes, and I'm certainly not the one who damaged my gardens, my vinyl siding, or who deliberately or negligently cut a well-marked fiber optic line. Mr. ********* is the volatile one, or at least, highly erratic and unprofessional.

  I need my deposit back to pay for the anticipated likely extensive, and expensive, repairs to my fencing materials, as well as to offset the expenses for repairing my house and landscaping from the damage **** inflicted. I have tried to be reasonable about this, but I am more than willing to take him to court to get my deposit back, as well as to file a claim on my homeowner's insurance for the damages; the fence is covered by that same policy. I would strongly advise **** to have a valid check for the deposit, and ideally some additional funds for the siding repair and garden box replacement. **** destroyed at least four garden boxes, and the cost to replace those will currently run about $500. Online estimates for the siding repair, meanwhile, run about $600-1000.

  Returning the deposit will not resolve the matter of the damaged fence materials; the main gate alone, according to the **** website, will cost almost $4000 if it has to be replaced entirely. But it would at least resolve one of the issues currently likely to lead to litigation.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Neighbor Fencing installed our fence in December of ******************************************************************* Spring of 2023, our neighbor ordered a survey of their property and noticed that the fence was over their lot line by 10 inches. Our neighbor, being a lawyer, informed us that it would likely need to be declared on the sale if either of us were to ever sell our property, and advised that we get the fence fixed. They also noted that when **** had installed the fence, he had damaged the planter box on their side of the fence and that they'd like to be present when he moves it. We contacted **** to help move the fence. We agreed to pay him the amount he quoted. He gave us a very long wait time telling us he was booked up and said he'd come move the fence in September 2023 and that it'll take him one day. Since late August, we've sent several message and he has not responded. We have also contacted him via phone and left him voice mails. We just want this matter settled and stop causing our neighbor any inconvenience. Our neighbor has requested atleast a written contract from **** agreeing to change the fence, and **** has not provided us this information. It is very painful to us to get this matter resolved, we feel it was the responsibility of fence installer to install the fence inside the lot line or atleast be more responsive to make changes once a survey has been ordered (which already cost us $500) and we're willing to compensate him for his time to get it resolved quickly.

• Initial Complaint

  Date:09/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with *************************** on August 21, 2022 for a fence install with tentative date to start install on October 31st ************************************************************************** 3-4 days. Half the payment was provided at time of contract signing. He was unfortunately to busy to start install in the fall and instead requested starting install in the spring of 2023. Install was May 11, 2023 and ended May 20, 2022. When he came over on May 21st to collect final payment, we walked the gates as the support braces were not installed and the gates were unlevel causing them to not open properly. Since then I have reached out to him 11 times between June 26th and Sept 12, 2023 asking for updates and an eta on completion, he only responded twice. On July 3rd he said he had the gate parts and would be over later that week to install. This did not happen. The 2nd time he responded was August 7th stating that he would take care of it but he is too swamped to finish the job right now. The gates, due to poor installation and no braces, are now leaning more causing the hinges to loosen the screws and the lock to malfunction when in use on the West side of the house. I will upload all texts back and forth as well as pictures of the gates and the invoice signed on August 21st 2022. I am looking for resolution of him completing the job I signed a contract for over a year ago. Thank you

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought fencing from and hired Good Neighbor Fencing to install said fencing in our yard at ******************************************************************************. The job was never finished despite ** paying him in full. We are still owed a closing device on the gate, dirt put in around all the fencing posts and some top caps to the fence. The last time he was here was Aug. 2022 and since then 2 of the fence panels have come down/out. I have asked him repeatedly to come to finish the work, and fix the parts that were put on incorrectly. I've received no word back from him since. The first panel fell in November, the 2nd panel fell today. There was NO WIND today at all.

  Business Response

  Date: 02/21/2023

  I am currently in ******* and will be back around 3/7. I will definitely take care of any issues to the full satisfaction of the customer. I will be over once the snow is off the ground .

  Customer Answer

  Date: 02/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  In the past the Good Neighbor Fencing has said he would come out to finish this project and he has not.  I would like to keep this open until he does finish and repair the fence.

  
  Regards,
  
  *****************************