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Meridian Group, Inc.This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Meridian Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mold..Black mold...yrs..IVE been so sick...ongoing...After yrs of liv8ng with mold thru out apt...n begging for assistance...one 9f my last Dr. **** I was told...Get out now!Meridian put me in motel until another newly renovated apt cud bring ready...1+ yr ago...more mold...I hired a mold mediation ********** app. In wausau with Specialist....He said In my Expertise I can not help you. Your mold sick.U r toxic from mold ...U do need to move...I'm so sorry u have suffered like this...I had a very humble settlement between ******** *. N **** *** 2 July's ago..They have ignored ****************** am staying at friends in *********** starting mon for a couple weeks... sincerely ****** *******Business Response
Date: 02/21/2025
I am writing to provide clarification regarding her recent concern raised by ****** *******. On January 31, 2025, management gave notice for routine apartment inspections scheduled for February 4, 2025. During the inspection of Ms. ******* unit,while she was present, maintenance discovered a thin, 4-inch line of dark gray organic matter at the intersection of the ceiling and wall above her bedroom window. The cause was due to surface condensation. The maintenance technician immediately treated the area with bleach water, and the discoloration quickly disappeared. He informed Ms. ******* of the treatment.
On February 20, 2025, we provided notice to enter ****** *******' unit on February 21, 2025, to inspect the treated area. The inspection confirmed that the area remained clear, with no recurrence of dark staining.
Additionally, upon reviewing Ms. ******* email communications, it appears she attempted to contact me; however, due to a misspelled email address, I did not receive her message. Once the error was discovered, I responded to her concern. I have not received any phone calls from Ms. ******** but property staff has been in direct communication with her regarding the treatment and follow-up plan.
Ms. ******* has mentioned hiring a mold remediation company;however, we have not been provided with any reports or findings from this company, nor can we verify their credibility.
We are committed to addressing any concerns and will continue to monitor the situation, taking appropriate action as needed. Please let us know if further information is required.
Thank you.
Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]The 1st pics are my old apt from ********** had to get that horrific before any thing was done. This gray matter spoken of...Is Meridians pact statement. Pics show the black mold. Yes it was covered up..but the moisture on the other side continues to grow. Unfortunately prior to this...on 3 occasions I overheard maintenence say...It was coming from roof and the insulation. I am not obligated to give you test results from the ************************. I will sure send you receipt. Meridian and Quacker are working together here and as I said...I do my research. That's where I received the calls from. So as I said, The longer you drag this out, You will only make it worse for your companys.
company's.
****** *******Business Response
Date: 02/28/2025
I'm replying to the 02/26/25 response. In July 2023, we hired a professional mold remediation company to address the mold issue in the apartment shown in the two pictures included in ****** *******' complaint. At that same time, we transferred ****** ******* to a different apartment in another building, where she currently resides.
The picture with the approximately 4-inch area of gray discoloration on the wall in her current unit was remediated on February 4, 2025. We conducted follow-up inspections on February 21 and February 25, 2025, both of which confirmed that the area remained clear, with no recurrence of dark staining.
On February 25, 2025, we engaged a professional mold remediation company to conduct mold testing in ****** *******' current apartment. Once we receive the results, we will share the results with her.
Thank you.
Initial Complaint
Date:09/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My buzzer doesn't move I can't get my groceries and my personal care worker can't get in I'mBusiness Response
Date: 09/24/2024
Management is aware of the issue with the intercom system that is impacting two units at the property and contacted a reputable vendor as necessary. A vendor (******************************************) has been on site however could not resolve the issue during their initial response. ****************************************** is currently drafting up a proposal for repairs or replacement of the existing system. All impacted parties were provided an update. Management is working with our vendor to resolve the issue as soon as possible.Initial Complaint
Date:03/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being forced to sign inaccurate paperwork to which I do not agree. Meridian employees are bothering me at my job and distracting me from my duties, calling me while I am working and sending me e-mail messages to my work inbox, which is inappropriate.They are able to access my financial information at any time and claim I "did not report" that my wages increased and expect an extra $1,692 in supposedly owed back rent. Never mind the fact that I am waiting on a hospital bill, just paid off $920 in back income taxes and am due for costly dental surgery.I do not agree to anything from these incompetent employees. I work a full-time time job and don't have time to drop everything because of THEIR mistakes.Please stop contacting me at work and forcing me sign contracts to agree to things to which I do notBusiness Response
Date: 03/15/2024
Due to confidentiality considerations, we are unable to delve into the details of this complaint. Nevertheless, it's important to note that our apartment complex adheres to Section 8 subsidized housing regulations. We assure you that we are fully compliant with all relevant federal Housing and ***************** regulations and protocols pertaining to the individual who submitted the complaint. Thank you.Initial Complaint
Date:01/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have put in ***************** requests, 1, outlet not working 2,bulb burnt out in bathroom,3 maintenance worker stated my screens would be replaced. ******, office manager started, maintenance would be done Dec. 1st,2023.Business Response
Date: 02/07/2024
****************** has been asked in all BBB responses to utilize management contacts to report general maintenance concerns and concerns regarding management at ****** House. Using a third party instead of using provided management contacts is inefficient and not the best use of ****************** time, BBB's time nor management's time to address the concerns.
As it relates to the concerns in this complaint: The outlet works as intended and is controlled by a switch in the living room. This has been explained to ****************** on multiple occasions. The light bulbs were replaced in ****************** bathroom and work as intended. The screens will be repaired and re-installed. Again, this conversation has been had with ****************** on multiple occasions as the damage to the screens is caused by ****************** cat.
****************** can contact me anytime to voice concerns at ************ and ************************************ I'm hopeful that ****************** and the BBB will push for the use of management contacts as the primary means of communication for ***************.
Initial Complaint
Date:11/19/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told when I mov** in that the garbage room would be open Monday to Friday it stinks second and third floor have new carpet and the garbage room doesn't stink Management locks the door. I ne** second key made I ne** my outlet fix I ne** them to come in for bugs that I have in a baggy I ne** my bathroom light fix ** I ne** my screen fix**. I put in a maintenance slip 3 weeks ago for what I have just mention**Business Response
Date: 11/20/2023
****************** needs to communicate maintenance needs to staff on site, or through the appropriate personnel that have been provided. I will relay the maintenance needs to the site team as stated in the complaint. This is not the platform to report routine maintenance needs.Initial Complaint
Date:11/07/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*****, *********************, *****, ****** , ********************* do not respond to my phone calls. No return phone calls ******* locked when should be open.I fell at the closet exit for myself, never any salt. I fell slipping on wet leaves. I have pictures.Business Response
Date: 11/15/2023
Meridian Group disagrees with the assertion that ****************** messages go unresponded to. ****************** has been asked to communicate property related concerns to the property management team on multiple occasions. Four of the individuals listed on ****************** complaint are not full-time employees designated to the ****** House property, however, are employees of Meridian Group. The fifth person listed is the Service Coordinator of the property, not the Property Manager or Maintenance Technician. It should be noted the Service Coordinator has been on leave since October 23rd, 2023. When ****************** did report her concern to on-site staff the issue was resolved immediately.
On-site management walks the property daily however in the current season managing falling leaves becomes a challenge. Utilizing main walk-ways and timely reporting of noted concerns to the on-site team are essential to address concerns in real time.
Management has communicated the open hours of trash rooms, which contain trash chutes, to the community on multiple occasions. There are dumpsters located outside of the building, within a reasonable distance to the main entry/exit of the building, that are available at all times. The trash rooms have been closed due to neglect from community members, creating a negative impact on the property and potential health/safety concerns of others. This information has been discussed and communicated on multiple occasions.
We would again ask that ****************** communicate property related concerns directly to the on-site team. Elevated concerns should be brought to the appropriate individuals.
Initial Complaint
Date:03/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not know if I have a correct place to tell my story. I moved into my apartment four years ago and I got the apt next to elderly mother. It has mostly been good.i have had a lot of problems with my family here and stupid chaos. Iv done my best to help remidie this. I can't control it all.. iv recently received a non renewal lease.. breach of lease. My original manager made me responsible for calling who was needed to control a family member. He was a nuisance. I have had many complaints from some people here and always went to her to address them. Non were true. Iv been harassed by the mail for 3yrs. To the point I talked to my manager because he had a look that scared me. She recently screamed at me and I care for my elderly mom. I was told to take care of a complaint with what she says a couple lived with me for a yr. Believe me if this was true she would of not tolerated for a yr. So my brother was arrested here and he was I guess my problem.. I couldn't do anything for! My own reasons. Than I was told tell him pk up and move out he never lived here. Two days only...I was told to show proof of my friends living arrangements. Lease utility bill and ECT. I did as she said and went to new manager. We took care of.... He resigned and what we discussed don't matter. My mom is eight years old. I never thought of living anywhere else.my friends had there opion on personal info. ****** understand it. Iv been screamed at told to just take my mom with me iv been humiliated with this as done in front of people here. No one will talk to me or call me back!!! I'm disabled and scared to death. My sister was told I could get a extension.than shetalked to old manager she said no. I have a eighty yr old mother I can't leave behind she needs me and I need her. I just want to stay here and not be harassed and complaints made in true. No body caresBusiness Response
Date: 03/29/2023
This issue has already been addressed directly with the tenant.Initial Complaint
Date:12/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since 2012, I have been harassed by Meridian Group property management. First, I was discriminated against as a victim to a crime, they have taken my property and thrown it away without my knowledge, they have changed my rent without my knowledge, they refuse to fix any/all apartment defects, current property manager (********) has disregarded my WERA application (she specifically ignored it and threw it away...2 separate times), ******** has also blocked my car from leaving the parking lot, ******** has contacted my 15 year old daughter and demanded answers from her (pertaining to me), ******** also said to me verbatim: "you're mad because you are a fat, ugly, white crackhead that lives in housing" (this is after I confronted her about my WERA application), I have attempted numerous times to get a hold of management with regards to my rent and payment plans (left messages as well) and continuously am ignored.Business Response
Date: 01/17/2023
*************** to the complaint filed by *************************. Meridian Group, Inc. is the management agent
for ****************** Apartments in ****** **. It is our position that the complaint is unfounded.
****** House Apartments provides subsidized housing where tenant rent is based on 30% of their
adjusted gross income. The housing program requires periodic inspections of the apartments and
commons areas along with file audits from a 3rd party such as WHEDA and The U.S. Department of
Housing and ***************** (HUD). The inspections and audits are designed to determine if the
propertys physical condition and documentation meet the expectations established. The most recent
REAC Inspection (HUD) score out of 100 was a 91c on 10/18/2022. The most recent WHEDA MOR,
consisting of a random file review and physical site inspection, concluded with an Above Average
finding on November 15, 2022.
Management issued a non-renewal of Ms. ****** tenancy effective January 31, 2023, for reasons listed
within the enclosed non-renewal letter, dated and mailed on December 22, 2022. Management denies
the claims of discrimination, removal of property, non-communicated rent adjustments, deferred
maintenance and disregard for completing assistance paperwork as alleged on the complaint.
Management believes the allegations are retaliation for the aforementioned non-renewal of Ms. ***************** as they are baseless nor had been previously been communicated by ***************
************** has made no rental payments going back to May 2020, while earning an income for all but
two months of that time. Ms. ****** outstanding rental balance as of December 22, 2022 was
$20,893.00. This money is due to ****** House Apartments and HUD.
Management met with ************** on January 10th, 2023 at 11:00am to discuss the non-renewal. Ms.
***** again failed to provide video support for the accusations made against Meridian staff, as had been
previously requested on 1/5/2023. During the 1/10/2023 meeting ************** agreed to vacate the unit at
****** House on 1/31/2023, by signing the enclosed Notice of Intention to Vacate Market Rate
Apartment. In addition, Meridian Group Area Manager, ***********************, would complete and supply Ms.
***** with the completed landlord portion of the **** Application. It should be noted that Meridian
Group again denies Ms. ****** allegations management had previously disregarded the ****
Application. For clarity, the **** Application requires completion by both the landlord and the tenant
prior to agency review. Management would have no reason to disregard the **** Application for
potential funds available to residents for rental assistance, which could also be confirmed with previous
**** Application submissions and funds received.
In conclusion, management denies all allegations listed on the complaint and feels the matter is resolved
after the 1/10/2023 meeting, therefore has no intent to offer settlement to **************. Management is
committed to continuing to work with ************** until the end of the tenancy.
I can be contacted at ************** or *********************************** if you have questions.
Sincerely,
*********************
Regional ManagerInitial Complaint
Date:11/01/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've been a tenant for 14 years. Meridian has been part of eight of said years. They are the worst management company. I recently got a full-time job; they've made it an ordeal for me. I was told two different amounts for my rent; when I attempted to get clarity I called at least five times, and my calls were never returned. I was the one who made all efforts at communication. A woman called ******************************* forced me to sign inaccurate information because it was "true before" before she gave me corrected information. Her calculations were over $11,000 in error because she had paperwork stating that I would receive disability income ON TOP OF FULL TIME WAGES! She had in her paperwork that I had SSDI on top of 40 hour wages. I couldn't agree to that because it wasn't true, but I was forced to sign it anyway. I've also never received SSDI. I've received SSI, which is something entirely different. How do people who work for a housing company not know that?I'm being told to pay a different amount- again- and there's absolutely no communication going on. I'm already paying almost half of my income to pay my rent. I think I'm owed a little communication since it's a huge chunk of money for someone who's just trying to survive.I expect some sort of response to this, which is more than I've gotten from Meridian in the last six months. These people are the worst example of what to do in customer service.Business Response
Date: 11/04/2022
Meridian Group is a property ****************** with a portfolio that consist primarily of subsidized housing. Resident rents are based on their adjusted gross income. When a resident experiences a change in their income, they are required to report the change to the site management office. ************** reported a new job to the management office and the change was verified, which is our standard protocol. **************** rent was adjusted to reflect her change of income.
If ************** believes there are additional changes to her income, she should simply report the change to the site management office and declare that an additional change occurred. The income change would be verified and her rent would be adjusted accordingly. Staff will reach out to ************** regarding the additional change to her income.
We understand her concern that we should have known that her other income stopped; however, we do not base our adjustments on assumed changes.Customer Answer
Date: 11/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Please type your response here.]
Regards,
*********************Initial Complaint
Date:08/29/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My problem is this should be a good upstanding job to rent homes and apartments these owners employ nasty people that should not be working for people that rent affordable housing and paid for by the federal government before Meridian *** who makes millions off these properties and the ****** workers job to run the finance they lie they keeping my security deposit! and they actually can twllbyou what to do apartment when and how you should clean and when are where you can do nothing and think people should be micromanaging my life my health the wont or cant stop threatening people to sign whatever stupid ridiculous things t hey come up with and I think they should stop coming here using home invasion to push their way in and bully people that people pay for with hard earned money they lie about hud and raise rent without notice lback date 6 months Ive never had the gov ****** back date that far 1 key per townhouse adults only all locks come with 2!keys if you had a replacement you call them they come when ready and stay somewhere else they want to charge 75 bucks to let you in your own Apt people can. Or afford to eat and these people only worry about money and eviction if you owe them they want payments or 5 days eviction Ive never seen three people working for a million dollar business owes me ************************************************************************************* peoples apts during covid without masks or. Gloves AG did that before even after I asked her go And Im on oxygen and they dont not come to fix anything after and I think its weird that those 3 women are the only people you see or here 20 yrs never one owner or person able to reign them in when and if they are stopped will be a great day for ********* poor working people They have to abide by the law They charged me 795! For my kid working one month when He only made 14l00 the summer at his dads not one dime here and I had to get rental assistance those 1st timeBusiness Response
Date: 09/12/2022
Management staff on multiple levels, have tried to work with ************ and respond to her concerns. However, many of the emails we are receiving are showing a pattern of derogatory and inflammatory accusations. I sent the email below on September 5, 2022 and received four more unproductive emails and none allowed us permission to inspect her unit. ************ still currently resides in her unit and security deposits are not returned until a person vacates their unit. Notice is given when management needs to access a unit. Our policy is to give tenants 30 days notice if there is an increase in rent. An example of back rent due is when a tenant does not report an increase in their income in a timely manner. Tenant subsidies are based on 30% of their adjusted annual gross income.
Last week, a person leaving **************** unit was captured on security cameras covering the security camera lens with spray paint. We will continue working with ************ in a constructive and professional manner.
Rod
On Monday, September 5, 2022, 11:18 AM, ********************* <*********************************> wrote:
Hello ************,
Our goal is not to cause you further aggravation. Management attempted to enter your unit on three occasions to address the maintenance repairs that you expressed, and you did not allow them access. The Regional Manager and the Area Manager, have communicated with you in response to your various emails. It appears that your communications are escalating, and some comments are not productive. Staff will reach out to you again to address the maintenance items you referenced. It is our goal to continue providing affordable housing. If you believe that we are not meeting your expectations and you are unwilling to allow staff access to make repairs, it will be difficult to have a successful resolution. You can also have another person present that you believe will be helpful in addressing your concerns. Every resident has the right to vacate by submitting an intent to vacate notice;however, we will waive this requirement if you believe there is another apartment community that better serves your needs.
Is there a time available this week for staff to make repairs in your unit?
Thanks,
RodCustomer Answer
Date: 09/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The response is no because they have not or did not see me doing anything I cannot or will not be accused the man you just spoke to has hundreds of complaints they are not nice people Im disabled on oxygen and am of tired of those lies they only responded or wanted to fix anything because they want to pass otherwise the out let covers and they send e-mail tons of them calling themselves the staff themselves staff and you want to believe then I lived here for **** months know what I did I paid rent every month now Im here to see it it doesnt fly we are not property and she keeps saying per your lease and I didnt do anything to camera Im not a criminal and Ive caulked Hud They have never fixed anything here and still arent that how they fix thing and the out let over are from last year and they say all kinds of thing ms to get you mad his company doesnt have qualifications they wont give the landlords name and now hes mad because I turned him in he made millions last yer and everybody he rents to with ******************* are going to take I also have a statement that 8 people pluses me have had there property stolen nd reported it
Meridian Group, Inc. is NOT a BBB Accredited Business.
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