Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our car overheated 8/28/23, and was towed to Hyundai. Total cost was $3,723. They replaced the thermostat, radiator hose, radiator, and condenser. Hyundai assured us the problem was resolved. We have since been stranded TWO additional times on the side of the road due to the vehicle overheating. The second time it overheated 9/30/23, we had to have it towed to Hyundai. At this time they replaced a clamp on the upper radiator hose. They told us the problem was fixed. 10/16/23 my husband brought the car in because he was concerned the coolant level was low. Hyundai did an oil change and a 34 point inspection and assured us all was good to go. The THIRD time our vehicle overheated, 10/21/23 I was stranded on the side of a busy highway with my 5 year old son. I called Hyundai ****************** for a tow, and was told they dont provide a tow and I needed to ****** one. Cost for the tow was $320 and Hyundai still owes that to us They are now saying we need to replace the head gasket at our cost of $4,700. In May of 2019 we had the engine replaced under warranty. This second engine has ****** miles on it, neither engine lasted ******* miles. We have all receipts showing the car has been serviced regularly,

  

  Business Response

  Date: 10/31/2023

  On Sept 8 , 2023 Her concern was that vehicle was leaking coolant and over heating.   We found front end damage broken radiator support broken core support leaking ac condenser and broken radiator hose brackets.  Customer stated that they hit a deer a couple years ago. The front bumper grill is also damaged.  Informed guest to contact there insurance company. Guest  stated that they put in to many claims and wanted to handle this out of pocket.  The guest approved us to replace the core support, radiator, AC condenser,  Thermostat and upper radiator hose and coolant. 

  The vehicle came back Oct 9 23  Concern; Customer states that car was over heating and leaking coolant.  Found lower radiator hose clamp weak.  We replaced hose clamp and did not charge customer  Road tested vehicle for a mile.  Customer picked up car. 

   

  Oct 23,  2023 vehicle inspected the vehicle again for over heating.  The customer is stating that after driving vehicle for ***** Miles vehicle will over heat.  Performed head gasket test and found head gasket leaking.  Informed owner there was no reason for us to do head gasket test when we initially inspected the vehicle back on Sept 9, 23.  We offered to split the cost with the customer regarding the head gasket repair Or possibly trade the car in for another vehicle.  $ ******* plus tax.  There amount would be $ ******* plus tax and shop supplies if the guest wanted to have it repaired.  

   

  At no time did this customer state that she had to drive ***** Miles  for vehicle to over heat.  This vehicle has not been properly maintained

   

  Thank you 

   

  *********;

  Customer Answer

  Date: 11/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  Please read the narrative found attached as a Zip file named - Supporting Docs Case ********. Stating with reading the - Convos with **** Amato word doc that is attached. 
  
  Regards,
  
  *************************

  

  Business Response

  Date: 11/16/2023

  We offered the customer a 50/50 split.  This vehicle needs head gaskets because the customer over heated the engine.  We gave the customer an estimate of $ ******* The total price for this repair is $ *******. Customer has not picked up there vehicle which is still here.  We have heard from Hyundai Motor America,  BBB and Fox 6 news regarding this vehicle.  

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sep 2022, my truck stopped running, I dropped off truck to **** Amato for a diagnosis, ****** called me back weeks later stating it was my Motor/Engine..& starter! I than explained to him that I have a warranty on my engine, he was kind of was unsure about it because he stated they don't normally get paid with an warranty! him and i both called my warranty department and they explained that it will be covered. Months went by and we all loss contact about the truck due to them relocating from 76th to ***************.I than got in contact with them to get my truck, he stated that they did replace the engine, but its still not running? he stated that he called my warranty department and told them it was my transmission. they told him they don't cover that. im not understanding if i received a new engine, why isn't my truck still not running? How do I know they really replaced my engine? ( MY WARRENTY COVEREGAGE WAS $5000) PAID TO THEM why didn't I receive a receipt of the service I was provided?THIS IS FRAUD/.. They received money off my engine and didn't even do the service...the engine should be the brain of the car it jus don't make sense as to why it still not running!3/22 3/21/2023- my personal mechanic received the truck did some testing even tested out the starter, he stated that the starter is fine, and that the transfer case wouldn't make the car not start. He stated that it seems like the wires from the engine, he said they didn't do something right.this business needs to be shut down, how is they're able to fraud people out of they're hard on money even people insurance?? below is suppose to be an invoice on the service I received. HE WOULDNT EVEN GIVE ME A PROPER DOCUMENTS TO SHOW WAT SERVICE WAS DONE!THE SECOND DOC IS MY MECHANIC STATING THAT I DIDNT EVEN NEED THE STUFF HE CLAIMING I NEED.

  

  Business Response

  Date: 03/24/2023

  on September 10, 2022 vehicle was brought to our dealership. We did not sell her this vehicle nor did we sell her the extended warranty.  Her concern was car does not start.  We checked and inspected found that Engine was locked up. internal failure.  ************************ said she had and extended warranty on the vehicle.  We contacted the warranty company for the engine being locked up internally.  Her extended warranty company sent an inspector out to see her vehicle and take pictures and document the findings.  Her extended service contract decided to approve the engine replacement.  Her warranty company sent us the engine.  this took Several months to get from her warranty company.  When we received the engine and started the dissemble we notice other issues.  The Splines on the Transmission and transfer case were worn.  We again contacted her warranty.  they sent another inspector out to view her vehicle.  They said the transmission and transfer case is not under warranty because the splines are worn off.  This vehicle also needed a starter.  The starter is shorted out from her trying to start a locked up motor. The vehicle also needs 4 ********** Control valves that her warranty company would not buy. Her vehicle also needed a battery.  Please note this vehicle has ******* miles on it.  We tried to reached out to ************************ and inform her what her extended warranty said. 

  Several months went by with no response.  We contacted the ***************** because the vehicle was  deemed abandoned at our old location.  The only reason the city never got the vehicle because our old location lot was locked.  We moved Feb 1, 2023 to our new ******************.  ********** reached out to us March 16, 2023 and asked if we still had her vehicle.  We said yes, We would need to get down to the other location to get her vehicle out of the building.  She stated that she was in jail and was not able to get her vehicle over the months it was at our store. I told her that her vehicle still needed additional items to be done to her vehicle that was not covered under her warranty.   This vehicle has been parked for months It might need additional items that was not discovered months ago. I told her that if she wanted us to look at it vehicle again she would need to put money down so we do not have an abandoned vehicle here again.  She decided to pick up the vehicle up.  We did not charge her any for storage for being at our property for so long.  

  She is not accepting that her vehicle will still need additional items for it to run. 

  Best wishes 

  *******************;

  Customer Answer

  Date: 03/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  Klemisha **********

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to **** Amato 8/23/22 due to my car stalling while driving. I had to make a follow up appointment to drop my car off so they could run a full diagnostic. This was completed 8/29/22. I got my car back a day or so later & my check engine light was still on. called Amato back had an appointment 9/15/2022. I was told they could not identify the ************* were other codes pulling assuming that I needed more work & that if I was not comfortable with the conclusion, I should take it to the manufacture because their computer could get a better read. I contacted ***** they were able to get me in and the only thing they could see is that Amato used an aftermarket part which was scrambling my computer causing the check engine light to go off and on. 12/1/22 ***** assured me that once the ***** part was used that this would correct the issue. Amato told me that they could not give me my money back until the work was done and i had proof that the same codes were showing and fixed. Worked with ***************** the manager who said ******************* the director would follow up. **** called me Monday 1/9/23 stating he can't give me my money back unless he gets his money back for the part that was used on my car. This vital information was never relayed to me from him or any one on his team. I contacted ***** to see if i could get the part back, but they had discarded the parts for that month before the new year. **** consistently refused to give me money back he stated that "Im trying to bring back a pair of pants without the receipt". and he could possibly refund the $80 of labor. The Part was $238.53, he asked that i give him another copy of the paperwork that I provided to ************* he could review and follow up. I suggested that if he refuses to give me the refund in total for the work, he should return the diagnostic fee. I had to pay two different dealerships for the same issue. Diagnostic is 160+tax so im losing out on about $75. This is causing a financial headache

  

  Business Response

  Date: 01/17/2023

  Hello, 

   

  **************************************** brought her 2012 ***** Accord to ** August 24, 2022 with a check engine light concern.  She had a codes for Mas air flow sensor and a emissions code for fuel gas cap. 
  The code was P0182.  She authorized us to replace the Fuel cap and Mass air flow sensor.  ******************* on called us September 16, 2022 and stated that the Check engine light came back on.  We scanned the system found code Po171.  Customer was upset that the check engine light came on with a different code.  Customer took vehicle to another shop. one 12-01-22  She called and stated that the Mas air Flow sensor was bad that we installed. At that time I told her that we need the part we installed back for us to be able to give her, her money back. and to get credit from where we purchased it from.  The next time we heard from the customer was *******. I asked her if she had the part that we installed and she said no.  I told her I cold only give her back the labor Which was $ ***** plus tax.  She said no she wanted all of her money back.  I told her with no part for us to return we can not do that. We have tried to make things right with her.  

   

   

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [He nor his team told me that I needed the part for return. They specified that the service paperwork was needed to show that the work that was completed at amato was redone at ****** Which was the **** AIR FLOW sensor.  had I needed that I would have retrieved it. I have/had no desire to pay for the same service twice. **** called me to credit the ***** and i told him i requested the diagnostic fee and was waiting on a response from ****. **** didn't have the decency to say no in an email if that's how he wanted to handle business. Email Snippet is attached. I can see why my car was stalling if he is able to buy parts aftermarket and get them back to return them so they can be sold again for use.  

  
  Regards,
  
  *****************************

  

  Business Response

  Date: 01/19/2023

   

  There are two separate concerns that triggered the Check engine light,  one being the Fuel cap.  Which we replaced and that corrected that concern and the other being Mas Air Flow Sensor.  We Charged Diagnostic one time for both Check Engine light concerns.  What we are willing to do is Split the Diagnostic Charge $ ****** to $ ***** plus the $ ***** labor.  Which brings the total to $ ******.  $ ****** x 5.5% for tax is $ **** total would be $ 16****.  We are trying to work with you on this matter. 

  $ 16**** would be the refund if accepted.  

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [I think it's fair to say that the ***** gas cap did not correct it seeing that the light was still on, and my car was stalling. the replacement of the Mass air flow was absolutely necessary from ****** The goal here is to obtain as much money back as possible. you know that You nor anyone on your team told me to have the part. I still can't wrap my mind around who you are buying parts from and are able to return them Months later? The part was 4 months old and not working properly obviously.  I can only imagine how much more money I would have been out of, had I let your team "fix" the "new codes" that populated after the initial fix, its unacceptable! I'm out of hundreds of dollars due to poor communication and customer service. 
  
  *****************************

  Customer Answer

  Date: 01/28/2023

  what day is best to work with the cashier?
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************