Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Ice

Manitowoc Ice, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ice.

Reviews

This profile includes reviews for Manitowoc Ice, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Manitowoc Ice, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromArpita/ Mike P

      Date: 08/29/2024

      1 star
      ***** in technical department Manager, extremely rude and unprofessional. We got our icemaker on August 21. We professionally install the icemaker hoping to have ice, as we finish the installation and start the equipment we waited long enough but the icemaker failed to make ice. We called second day to the shipper and been told someone will call us back from the technical department which we did not received the phone calls so we decided to call back. We address entire situation to the Tech and as soon as we did, he says that the icemaker is faulty. So we requested to exchange the faulty one and get a new and weve been told we have to call company in order to do that process which we did. Minitowoc arranged technician to come and fix the problem, the technician show up after four days and spent eight hours and did not do anything still at that point we did not have ice. Second day we got the message from the local technician saying that there is a sensor needs to be replaced. On August 29, the technician show up and started doing repairing it took around nine hours to get fixed. However, the ice machine still did not produce any ice. day before August 29 ***** the manager of technical department told us that if we do not get any ice on August 29 he will replace the entire unit with new one and he failed to keep his promise. as of August 29 We have faulty ice machine brand new machine, which we spend $3600 and two time technician open try to repair and they have messed up the entire unit from inside which I saw it to ***** over the phone using camera he verified everything that the technician has left. Lots of damage inside we are stuck at this point. We do not have any ice in our property. They are forcing us to keep this manufacture defective piece, And should exchange since its defective piece. Supplier and manufacture company sold defective unit to us and not agree to refund money or exchange as their technician could not able to repair it .

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.