Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Business account with ******************** regarding retention of documents. I had been attempting for months to close the account and destroy the documents in Access' possession. During that time period, Access delayed responses for months and would continue to render inaccurate invoices. Finally, a destruction quote was provided. Payment was rendered in the amount of $1,699.87 as provided in the closure quote and sent to Access along with a signed closure quote on 3/26/2024. This check was cashed on 4/2/2024 by Access. Despite this, Access still holds the account open per their notifications and continues to bill on the account. Multiple attempts have been made with Access to resolve this matter but this resulted in an additional request for $1,699.87, even though this amount had already been paid to and accepted by Access potentially constituting fraud, and non responses. The continuation of the account due to internal error by Access after it received and accepted the termination payment and the signed closure quote months ago is purely the fault of Access. Instead Access continues to send new invoices for regular services of document retention. This is after years of Access incorrectly assessing the value of the services which was paid off prior to the closure payment being rendered simply in pure exhaustion at not getting return contact from Access for months at a time.

  

  Business Response

  Date: 07/15/2024

  Thank you for your feedback.  We have identified the reason for the delay with the client's account closure. We discussed this with the client and have provided them with their desired settlement.  Thank you

  Customer Answer

  Date: 07/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
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