Complaints

This profile includes complaints for Wisconsin Management Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wisconsin Management Company, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wisconsin Management Company, Inc.

  4801 Tradewinds Pkwy Madison, WI 53718-4102

• 

  Wisconsin Management Company, Inc.

  4801 Sheboygan Avenue Madison, WI 53705

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from *** from 2020 to 2025 and during my time, Id have nothing but great things to say. As soon as I was moved out and awaiting my rent overpayment check in the mail expecting money from my security deposit to be kept, I reached out 6/20 at the 20 day mark to ask if a check had been mailed, and again on 6/23 the 23 day ****, finally receiving an answer that a check of $1035 (my rent overpayment) would be sent out. This was after Wisconsins legal limit of 21 days to return a deposit or itemized list of deductions, neither of which had been done, Wisconsin Law (ATCP ******) states the entire deposit and overpayment of rent are to be repaid in full, even if deductions were valid. They claim this check of $1035 was mailed out but that was 18 days ago, local mailing here usually takes a few days maximum. If a $1035 check was mailed, $914 is missing. The amount I should be refunded is $1949. This dollar amount is separate from my $1035.00 rent overpayment that has already been mailed, $535 comes from the security deposit for this unit ********, and $379 from the security deposit transferred from ********. In their ********* portal, these deposits show that I paid them on August 16th 2023 ($379) and July 31st ($535.00)7/10 I received an email from ******* Zeal stating a check out be made reflecting the deposit, I assumed this had meant including my deposit, I believe this was meant to be the case still. I went to pick it up, and the person who was to make the check had gone home for the day, I was told to come back the next day. 7/11 this morning, I went to pick up the check at their corporate office, they had a check for $550. This is $364 short of my total deposit and needs to be corrected. I refused Th uncheck and left it with their front desk. I have emailed ******* Zeal again asking that this be fixed by Monday for me to pick up, and I have threatened legal action for up to twice the amount of the deposit if not fixed by 7/17/25.

  Business Response

  Date: 07/14/2025

  The team has been working with the resident to help resolve the concern expressed.  In conversations with the resident, the household made us aware of the accounting error caused by a previous unit transfer.  The onsite team looked into this and re-issued a check for the correct amount.  The team reached out to the resident to let the household know the check is ready to be picked up any time today, Monday, July 14th, at our Corporate offices located at: **********************************************************************  We will need the resident to have a valid form of identification when picking up the check.

   

  
  

  Customer Answer

  Date: 07/14/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this apartment complex in Sept 2024 and started noticing mold and excess moisture near the windows, entrance to the apartment and the *** door to patio in November 2024 when I then purchashed a dehumidifier to control the moisture issues. The humidity in the apartment was usually in the upper 50s and when cooking or showering would be in the 60s. Running the dehumidifer constantly was the only way the humidity could be controlled and was staying in the 40s range. The regional property manager ****** ***** instructed me to not run the dehumidifier as it would not be useful in reducing moisture. Jamsie instructed me to keep my windows open while cooking and for an additional 15 minutes a day. I called the health department and spoke to **** ***** (environmental health) to confirm these instructions in which he stated Jamsies solution would not be helpful and only raise my heat bill leaving the windows open in the winter. He instructed me to run the dehumidifier continually and run exhaust fans in bathroom for 30 minutes after showering. **** ***** asked for Jamsies number so he could discuss these issues with her but I do not know if he was able to reach her. I purchased an electricity usuage monitor to see how much electricity and cost was coming from running the dehumidifer constantly which came out to be $10/week. I was instructed on 3 different occasions to send my electricity bills so they could see usage which I have done everytime theyve asked so they could reimburse me for having to run a dehumidifer to maintain a liveable space without mold. **** ****** (senior property manager) visited my apartment to look at puddles in windows and oversee the situation and said she would be back weekly to check on things. She never returned and a solution has not been reached. I emailed her on 3/26 to see if anything has been resolved. She stated she would get back to me when she heard something. I emailed again on 5/20 and still have no resolution.

  Business Response

  Date: 06/03/2025

  We appreciate the opportunity to respond to ***** Schluenzs concerns and sincerely apologize for any frustration or inconvenience caused.

  
  We acknowledge there was a delay in communication, and we understand how this may have contributed to the complainant's dissatisfaction. We regret any confusion or inconvenience this may have caused.

  
  It is important to note that our Senior Property Manager has maintained communication with the complainant throughout her tenancy and has remained committed to assisting her with any concerns raised.Additionally, our regional manager did speak with the complainant in December,during which time the complainant advised that the health inspector would be contacting us. Unfortunately, no such communication from the health department was received on our end.

  
  To help address the moisture issues, we installed humidistats and a rotating fan in January 2025 as part of our ongoing effort to improve the conditions in the unit. We also conducted unit visits following this installation, during which we observed that the resident's dehumidifier was not in use.

  We understand the complainant is requesting reimbursement for increased utility costs associated with running a dehumidifier and has already submitted supporting invoices. She informed us in writing that it was costing her approximately $10/week to run the dehumidifier.We believe this cost and running for 15 weeks is fair and are honoring that request. We will follow up directly with the complainant to confirm the adjustment.

  
  Again, we regret any lapse in communication and are committed to resolving this matter in a respectful and timely manner. We value our residents and strive to maintain open, honest, and responsive dialogue at all times.

  Customer Answer

  Date: 06/06/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ********
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've move into this unit June of 2024 with the impression that the unit was newly remodeled. I haven't been here 6 months and I have list of repairs that haven't been resolved which is unsafe for kids. I have a kitchen cabinet that is hanging on a nail which can fall any day , there's black mold that's on the living room ceiling and all around the patio. I told the office about this when we first noticed it and now it has gotten really bad (smell is strong). The patio leaks water inside the unit anytime it rains and leaking from the ceiling where the ceiling is now cracking. It also leaks in the 2nd bedroom window where there is mold starting to form. I have 2 small children that breath in this mold daily where iam afraid they are going to sick.

  Business Response

  Date: 11/20/2024

  Hi Daronica,

  Thank you for reaching out.  I apologize that this did not get taken care of promptly.  *********** team and construction company came to your home today and were able to locate the source of the leak.  They are making a temporary repair to the patio door upstairs while we order a new door.  They will be in contact with you on timing for completing the work.  If you have any questions or need additional assistance, please feel free to reach out to me directly at ************ or ************************.  

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company discharged me twice for no reason.And they will not pay me the remainder of my check in a timely fashion.

  Business Response

  Date: 07/03/2024

  **************** was terminated within his first 30 days of employment. He will receive his final check on July 12th which is the next payroll cycle.  

• Initial Complaint

  Date:06/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wisconsin Management Company blocks my valid online reviews about safety concerns and mismanagement. I have screenshots and evidence of proof. This is a FTC violation.

  Business Response

  Date: 06/24/2024

  As we have stated to ****************** on multiple occasions, we do not control who posts reviews to Google.  We are only able to respond to reviews once posted.  

  Customer Answer

  Date: 06/24/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  My review was published this weekend. It received views and likes. Now it is gone. How does that happen? ALL of my reviews of other businesses locally and internationally are published. Why not your companies? Why was it published,  now its gone? Why are my other reviews not published? 
  

  You are deliberately deceiving the public.

  You have denied my request to go to your office to demonstrate exactly what is occurring. Why?

  
  Regards,
  
  **************

• Initial Complaint

  Date:05/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They leased our family a unit with over 17 housing code violations! And on top of that raised our rent 33%, before rescinding their lease renewal offer, and trying to frivolously evict us. They also tried to bribe us.They portray a false public image by paying for positive online reviews, and having staff and contractors leave reviews.

  Business Response

  Date: 05/23/2024

  The desired outcome stated is communication from our organization.  We have been in constant communication with ****************** for the past several months addressing concerns. 

  ****************** was initially offered a renewal at a rate comparable to the market.  After conduct issues (outlined in our 5-day notice), we rescinded the offer and proceeded with eviction due to these issues.  Due to a clerical error of spelling his last name with an "a" instead of an "e", the case was dismissed.  Instead of re-filing, we made an offer to amend his contract to be released early and would provide him with funds to assist in moving expenses.  He declined this offer. 

  ****************** contacted building inspection and we were issued a city work order.  Before receiving this work order, we received a communication from ****************** to not enter his apartment.  Once we were allowed access, we began repairs. 

  ****************** brought the issue of a former employee offering gift cards for online reviews.  This issue has been investigated and out team is reaching out to the people affected to resolve.  

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for replying, may I please know who answered my BBB complaint, so I may properly address these issues?

   

  I know that you have many different people working for your organization, and I have dealt with many of you regarding many different issues so I would like to know who Im speaking with now so we may proceed please. Thank you.
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/24/2024

  The desired outcome on the prior complaint was response from our business.  I understand that the response was deemed unacceptable by ******************.  If we could have a summary of specific action items he would like us to take for each of his complaints, I can address them appropriately.

   

  Thank you,

  *********************

  Customer Answer

  Date: 05/29/2024

  Wonderful. Thank you ************. 
  I just received your response, so I will do as you ask and clarify exactly what Im asking.

  Lets start with our unit having over 17 housing code violations, yet it was leased to us. Is this a breach of housing law? Your staff have made rather upsetting comments about the market rate of our unit. Clearly, they did not know what they were talking about.

  We discussed online reviews yesterday, but you stated you are not willing to talk about it further. I sent you a copy of my blocked review home with your staff member to personally deliver to you, so you may see with your own eyes.

  As for the frivolous eviction attempt, I even asked your attorneys before the court date to withdraw your case due to many errors, including name/adresses, charges/complaint,  laws being broken by your process server, etc. Yet we had to attend court.

   

  ***

  Customer Answer

  Date: 05/29/2024

  1. 27.05(2)(h) In the back bedroom, repair the areas on the windowsill where the paint is peeling.
  Paint the repairs to match the surrounding surfaces.
  2. 27.05(2)(h) In the back bedroom, replace the broken windowpane.
  3. 27.05(2)(g)1 In the back bedroom, repair the long vertical cracks on the wall to the left. Sand,
  texture and paint the repairs to match the surrounding surfaces.
  4. 27.05(2)(g) In the first bedroom, repair the areas on the windowsill where the paint is peeling.
  Paint the repairs to match the surrounding surfaces.
  5. 27.05(2)(g)1 In the first bedroom, repair the damage to the walls at both ends of the windowsill.
  Sand, texture and paint the repairs to match the surrounding surfaces.
  6. 27.05(2)(l) In the first bedroom, repair, replace or remove the broken window blind.
  7. 27.05(2)(g)1 In the first bedroom, repair the long vertical cracks on the wall to the right. Sand,
  texture and paint the repairs to match the surrounding surfaces.
  8. 27.05(2)(h) In the first bedroom, repair the cracked and peeling paint on the trim around the
  closet door. Paint the repairs to match the surrounding surfaces.
  9. 27.05(2)(g)1 In the apartment hallway, remove the old adhesive on the walls around the hall closet
  door. Repair any resultant wall damage and paint the repairs to match the surrounding
  surfaces.
  10. 27.05(2)(h) In the apartment hallway, secure the loose bifold door to the hall closet.
  11. 27.05(2)(g)1 In the apartment hallway, secure the loose carpet in the hall closet doorway.
  12. 27.05(2)(l) In the bathroom, repair the broken toilet paper holder and towel bar.
  13. 27.05(2)(h) In the bathroom, repair and paint the rusting door and doorframe by the tub.
  14. 27.05(2)(g)1* In the bathroom, repair the peeling paint patches on the ceiling above the
  showerhead.
  15. 27.05(2)(g)1* In the bathroom, replace the missing, damaged, and discolored grout between the
  wall tiles in the shower enclosure walls.
  16. 27.05(2)(j)* In the bathroom, repair the leaking tub faucet. At the time of the inspection, when the

  tub faucet was run water pooled on the floor outside the tub where the tub met the
  floor by the door frame.
  17. 27.04(2)(h) Repair the heat system in the apartment so that the heat can be turned off with the
  thermostat. At the time of the inspection the radiators were still hot long after the
  thermostat had been turned to the minimum setting. The temperature in the apartment
  was 81 degrees Fahrenheit when the thermostat was set at 60 degrees Fahrenheit.

  Business Response

  Date: 05/30/2024

  The repair items on this list are being addressed by our corporate service department or vendors as appropriate.  If any additional repair items are being requested, a work order needs to be submitted.  BBB is not the appropriate place to submit work orders.  

  Customer Answer

  Date: 06/01/2024

  Hello,

  the city housing violation remedy is: REPLACE BROKEN WINDOW PANE. 
  

  Wisconsin Management Company put tape on it. They also gave the same excuse as years past about getting all windows replaced soon. We have heard that for years, now when there is a direct order from the city, they disobey it and put in minimal effort/expense into fixing the city code violation.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented from WMC 5 out of the last 7 years and never charged for late rent! Nor informed ..as we are disabled elderly low income! Now moving out, ** denied $200 of my security deposit

  Business Response

  Date: 05/07/2024

  Per the lease agreement, late fees are applied when the full rent is not received.  ************ paid less than the amount due on multiple occasions leading to rent and late fees being withheld from her deposit.  ***** (Property Manager), sent notices monthly to all residents with a balance; therefore ************ was made aware of the balance owed.  The terms of payments and late fees are also outlined in her lease.

   

  Thank you,

  *********************

  Customer Answer

  Date: 05/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out multiple times in the past couple of weeks, left two messages last week, and emailed Monday still without a response, so I thought I would file a complaint to hopefully connect with someone at the leasing office. I am unfortunately unable to live alone next year due to mental health issues and given that I signed a lease for a studio back in November, I will unfortunately need to null my lease for this coming fall. I did not pay a security deposit or anything but need someone from Wisconsin Management Company, Inc. to respond with the procedure for nulling the lease. I is concerning that there is literally no response from the leasing company and/or apartment complex (**********************************************).

  Business Response

  Date: 03/14/2024

  We spoke to ******************** mother yesterday and they have received everything required to break their lease.  We do not have record of attempted contacts from ****************, but if any additional information is needed, please reach out the Property Manager ***************************** at ********************* or ***************************************.  

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The landlord is showing favoritism I think the man up stairs tryed to break in my house too times and I put up a camera the man calls **************** and they told me I cant have the cameras on his house I said its not I sent pictures to citywide to let them see the cameras the man upstairs go get a camera facing my door and I was told I cant since this man moved in he beened doing evil thing and **************** do not the ****************** wont even help like two months ago the garbage could not get picked up because the man upstairs he has a lot of car they told me I cant have a lot of cars my heat went out they never ***** to fix it the man call them on my thay call me in a minute with the complaint I dont feel safe in this house

  Business Response

  Date: 03/08/2024

  Wisconsin Management is not affiliated with ****************.

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was told I $26450.00 and even had it on sell bill to buy a new truck even when and got a loan for this amount but but the day i was going to go get it was $17400 dollars more plus tax. I was never told the correct amount. ***************** ********* **.

  Business Response

  Date: 03/07/2024

  Wisconsin Management Company is a property management company and has not conducted business with this person.