Business ProfileforMadison Property Management, Inc.

I had a garbage disposal that wasn't working in the apartment I was renting. I submitted a maintenance request. The maintenance person arrived on Feb 8th 2024 when I was not home. When I got home, I noticed the disposal still was not working. I looked at my security camera footage and saw he spent a minute in the kitchen. The rest of the time I observed him walking around my apartment taking videos and pictures of my apartment and my things. I then observed him speaking to the property manager Lexi and they both were discussing and laughing about the amount of stuff I had in my apartment. When I reached out to Lexi, she said he was taking videos of the laundry equipment I had because he was concerned about ventilation. What I observed was him taking videos of anything but laundry equipment. I told her I wanted a different person to come to fix the disposal correctly. She said she would, but didn't. I then opened up another maintenance request and stated multiple times I did not want that same person who snooped around and recorded my things. This request was ignored as I observed the same guy back in my apartment. This caused a great deal of anxiety and stress as I do not trust this person and didn't want him in my apartment. Previously, I told Lexi I wanted him banned from ever entering my apartment again. Complete disrespect. When I tried the garbage disposal after the second visit, it worked for 5 minutes and stopped. I finally fixed it myself. This company entered my apartment and violated my personal space by taking videos of my things. I have no idea where those videos will show up. The maintenance person could pass those videos on to criminals. This is not the first time this company has done this. A year earlier I caught another maintenance person go into my garage, look around without an entry notice, and then left without locking the door. I did not receive an apology. Both times they acted like it didn't happen.

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