Current Alerts For This Business
On 4/30/2021, BBB sent Pacific Cycle a letter regarding a detected pattern of complaints. These complaints pertained to consumers stating that the products they purchased were defective or not as advertised. Consumers also stated they had difficulty communicating with representatives from Pacific Cycle regarding these issues.
On 12/15/2021, Pacific Cycle responded to the pattern of complaint letter. In their response, they stated that they received an overwhelming increase in call and email volume during the pandemic, an increase that they were unprepared for. They stated that since that time, they have taken steps to improve their level of customer service, including hiring more staff and adding methods of communication for their customers. They also state that product quality is something that they stand behind, and customer satisfaction is of utmost importance. They state they are continuing to rebuild and refocus their customer experience program.