Business ProfileforRosen Nissan of Madison

Purchased a 2023 Nissan Rogue Platinum from Rosen Nissan Madison. Also purchased an Autoguard Extended Warranty and Nissan **************** contract included in vehicle financing for $4490.00.Traded vehicle at ********** Nissan October 2023. Immediately took ***** of ******** Odometer Statement to Rosen Nissan Madison on October 14, 2023. Copy of statement given to ******************************* for Finance Manager Mr.Mo ******* to cancel the contracts.Emails (have copies) we sent for followup as well as texts. I was asked for the Odometer Statement again due to potentially being lost. My husband took a picture of the statement and attached it to emails an estimated 4 times and forwarded the mileage at the time of trade in separate emails. ****************** indicated he would process the cancellation in November 2023. To date other emails have been sent to the owner of Rosen Nissan, General Manager, salesman and Finance Manager. We were instructed again to drop off another copy of the odometer statement mid November due to not being able to print a legible copy from the provided email. I complied and dropped off another set of copies for our salesman and finance manager in good faith to cancel the contracts. To date, no acknowledgment of cancellation, dollar amount of cancellation to be received and whether the refund is to be picked up at Rosen Nissan Madison or mailed to our address. We have asked these questions many times only to be ignored and go without answer.It is my concern that Rosen Nissan Madison is deliberately trying to not process my extended service contracts and not return the money due?All I would like is for Rosen Nissan Madison to process the cancellation of the contracts and let me know the amount, where it can be picked up, or if it is going to be mailed.I do not want a formal apology from the dealership and any assistance the ********* Better Business Bureau could provide to facilitate this so customers dont get defrauded.