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Business Profile

Insurance Services Office

TruStage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

This profile includes complaints for TruStage's headquarters and its corporate-owned locations. To view all corporate locations, see

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TruStage has 2 locations, listed below.

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    • TruStage

      5910 Mineral Point Rd Madison, WI 53705-4456

    • TruStage

      PO Box 391 Madison, WI 53701-0391

    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is still taking payments from my account even after I've canceled the account. Everything this happens I'm charged an overdraft payment of $39. I don't have extra money for this.

      Business Response

      Date: 12/06/2022

      Please see attached response.

      Customer Answer

      Date: 12/06/2022

      On Tue, Dec 6, 2022 at 10:45 AM ******************************* <******************> wrote:
      Yes it is resolved. 
      Thank you and Merry Christmas 
      **************************;

    • Initial Complaint

      Date:11/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trustage/CUNA cancelled my policy without warning after making payments for a year, while I am in the hospital. I'm sure they are able to see that I entered the hospital and now have just canceled my policy without notice for no apparent reason. If something happens to me I will be sure my family follows up on this unethical practice (though I believe I'll make it out soon)

      Business Response

      Date: 11/30/2022

      Attached is another copy of response sent on 11/28/22. 

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TruStage Auto and Home Insurance has been harassing me for over a year with non stop mailings. I have requested to be taken off of their mailing list several times since 2019 and they just refuse to stop the mailings. I have never had any affiliation with this company nor do I want to. I only want this company to take me off of their mailing list immediately. Thank you.

      Business Response

      Date: 11/28/2022

      Please see attached response.Thank you for allowing CUNA ************ an opportunity to respond to our customers concerns shared with the Better Business Bureau. To protect the privacy of our customer, we will respond to them directly, so no further response will be sent to the Better Business Bureau.The complaint response was sent via secure email on November 17, 2022

      Customer Answer

      Date: 11/28/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I do not accept that response. I've asked to not be contacted by this company no longer and now they are contacting me via email. I have never been a customer of this company nor will I ever be a customer of this company. This type of advertising practices is a form of harassment and should be stopped. 

      Regards,

      ***************************

      Business Response

      Date: 11/29/2022

      Please see attached response.Thank you for allowing CUNA ************ an opportunity to respond to our customers concerns shared with the Better Business Bureau. To protect the privacy of our customer, we will respond to them directly, so no further response will be sent to the Better Business Bureau.The complaint response was sent via secure email on November 17, 2022. They have asked us not to contact them, so no further response will be sent since we responded to their complaint on November 17, 2022.Sincerely,CUNA Mutual Grou

      Customer Answer

      Date: 11/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below

      I have never been a customer of theirs nor will I ever. 




      Regards,

      ***************************

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a life insurance a week ago, but I decided to cancel the service. I bought it online so I am trying to cancel in the same way. I sent a message and got a answer that I should call to cancel the service. But according FTC if you "click to subscribe, call to cancel" is illegal.

      Business Response

      Date: 11/10/2022

      Please see attached response.

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are holding a death claim process up for more than two months now . My husband was a healthy man that a car accident and died from his injuries. I feel discriminated against because Im of my ethnicity. People of color cant have life insurance ????This process has cause me pain and suffering.

      Business Response

      Date: 11/10/2022

      Please see attached response.

    • Initial Complaint

      Date:10/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They get your money but when you fill a complaint you are Denied for pre-existing conditions which was not documented until after the *** went to the doctor in January didnt have an *** until May came out of work in June so diagnosis wasnt decided its a joke but they still consider it is as a pre-existing condition not fair to community not fair to consumers and very unprofessional

      Business Response

      Date: 11/07/2022

      Please see attached response.

    • Initial Complaint

      Date:10/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my policy ( ********** ) at the end of September. I have sent 2 letters since that and have not received my refund of $861.30. I need that money desperately and Im beginning to worry. I need groceries and medicine and do not have any money for them. All I want is my refund cheque.

      Business Response

      Date: 11/01/2022

      Please see attached response.

    • Initial Complaint

      Date:10/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for insurance for lose of employment and /or disability For years that would cover my me so that my account would not go in the negative/cause credit to go down/ lose bank account which also have had for years..they keep giving me the run around I provided them information that I was unemployed they also asked for doctor information which was provided that same day. This appears to be their practice as now I have looked into their BBB complaints. It is very disappointing that SunCoast credit Union would deal with a company that has this Reputation without giving you the option of choosing a different company!! CUNA need to pay off debt , stop giving clients the run around, provide a time frame ( as currently they say there is no time frame to provide Decision and stop scamming people as this appears to be some kinda of scam . Shame on them and the companies that know CUNA are scamming but still have CUNA as the insurance company you have to deal with in order to do business!..I received a call today saying review was done & I received a favorable review & would recover a text confirm from co. Nothing as of 8pm so after reading many reviews that state they lie I am filing complaint if they should honor insurance I will delete complaint! 10/21/22

      Business Response

      Date: 11/01/2022

      Please see attached response.

    • Initial Complaint

      Date:09/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* is a big joke I wanted a full refund for 18 months ***** taking money out of my bank account which is fraud BBB help me

      Business Response

      Date: 09/26/2022

      Please see attached response.

    • Initial Complaint

      Date:09/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* only gave me one refund I'm looking for 18 different refunds from them I call the bank they only give me back one refund

      Business Response

      Date: 09/26/2022

      Please see attached response.

    TruStage is NOT a BBB Accredited Business.

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