Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two notices from TASC indicating I owe $45,707, the first dated March 6th & the second dated March 13th.I called TASC on 3/12/25 about the first notice & the customer service representative could not find any record of this notice being sent to me. He kept referring to his "support systems" and had a number of excuses why I received this notice, the last being that it was supposed to go to someone else, not me. He then proceeded to tell me I owed $165.29 related to another expense. I had used my card to pay 2024 expenses which were deducted from my 2025 account. However, I had issued a check to TASC which they cashed and deposited into my 2025 account. So this issue had been resolved. However, the representative created a support ticket for this as payment had not been noted in my transaction history.I received a final notice from TASC dated March 13, 2025 stating I still owed $45,707. I called TASC on March 17, 2025, the date I received the notice. I spoke with another representative who could provide no explanation, other than I must be reading the notice incorrectly. I had to tell her the amount at least six times. I asked if she had any record of the previous times I have called, and she said no. After trying to explain this situation all over again, she referred to the $165.29 I owed TASC, just like the representative did on 03/12/25.TASC can't come up with an explanation as to why I continue to receive correspondence stating I owe $45,707, they claim to have no record of previous calls, and they continue to create support tickets for issues already resolved. But no one is creating support tickets to address incorrect notices for amounts that make absolutely no sense. I would like resolutions to these issues. Change the records to reflect I already paid $165.29. And figure out why I am receiving notices to pay $45,707. I am tired of wasting ***** minutes on the phone each week. No business should operate this way.

  

  Business Response

  Date: 04/03/2025

  Hello,

  We apologize for our delayed response. A Resolution Specialist was assigned to Ms. ********* case and has been working to track down the origin of the attached overpayment letter in the amount of $45,707.00. The Resolution Specialist is going to reach out to Ms. ******* today via email with updates and confirmation that the repayment of $165.29 to her 2025 Benefit account.

  The Resolution Specialist will work directly with Ms. ******* to resolve this issue.

  Thank you.

  Customer Answer

  Date: 04/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if in fact TASC resolves the issues I raised in a timely fashion.  I did finally receive an email from TASC, but only after BBB and my employer reached out to TASC.
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:03/14/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a Healthcare *** account provided through my employer. It has become increasingly difficult to get my reimbursement requests approved. I always submit documentation. I have now had 19 reimbursement requests denied since this plan year started on 7/1/24, totaling $4,018.01. The typical denial reasons are:No eligible accountsService date outside eligibility date (when it is clearly notthe system doesnt even let one submit requests for dates selected outside of the covered dates in the first place!)Insufficient documentationLetter of medical necessity requiredI would like to tell you more about what the requests were for, but that information is impossible to find anywhere in my account. All I am provided is the date of service, amount, and reason for denial. Each denial says To view further details sign in to your account There are no further details. The appeals process is unbelievably complicated & time consuming: One cannot appeal through the app, ONLY by going to the website & downloading a PDF form. Then the form must PRINTED and submitted through FAX or MAIL only (no digital submission optionin 2025). The form cannot be typedit must be a written appeal request. One must also include all pages of yourdenial notice (more printing required). One also only has 180 days from a denial to appeal & must do this for each denial. All these hoops to jump through just to get MY OWN MONEY (these funds are taken out of my paycheck so they are not taxed, but they are MY earnings). The denials have always been ridiculous but Ive never seen them deny so many. I have $1484.35 in my account right now and I dont see how Im going to get it at this rate. Only $640 of the funds will carry over at the plans year end, so I fear I will lose the rest. I am a single parent of two working full time. I am simply trying to get reimbursed for healthcare spending from my OWN *** funds. TASC is clearly making this as difficult as possible.

  

  Business Response

  Date: 03/17/2025

  Hello,

  Ms. ********* is submitting request for reimbursement without the proper documentation as outlined by the *** in order for TASC to approve her requests. The best document to substantiate a claim is an Explanation of Benefits (EOB) from her insurance company. In lieu of an EOB, documentation must include 5 items:

  1. Name of the Provider

  2. Name of the Patient

  3. Date of Service

  4. Amount of Service

  5. Description of Service (cannot say Payment or Balance Forwarded) - If the request is for a Prescription, the Bag Tag has all the above information including the description of service which is the name of the medication.

  Ms. ********* has attached three claims to this complaint that have been denied. TASC has attached the documents Ms. ********* provided to substantiate the claims and the documents do not meet the *** guidelines.

  1.) 02/17/2025 Request for Date of Service 09/20/2024 for $502.29 (attachment 1)

       Name of Provider does not match the Name of Provider on the reimbursement request *****************
       Date of Service looks to be 03/07/2024 Does not match DOS on request of 09/20/2024.
       Amount is $1004.58 does not match amount on Request of $********* Description of Service.
  

       Second Document is a Credit Card Receipt
       No Name of Patient
       No Date of Service
       No Description of Service

  2.) 03/07/2025 Request for Date of Service 03/07/2025 for $270.00 (attachment 2)

       No name of Provider
       No Name of Patient
       No Date of Service
       No Description of Service

  3.) 03/07/2025 Request for Date of Service 12/07/2024 for $44.00 (attachment 3)

       No Description of Service

  All of Ms. ********* denied requests for reimbursements are missing the required information in order for TASC to approve her claims. A further example is the 02/16/2025 submission for date of service 12/31/2025 for $249.00. The documentation she provided is an Apple Receipt (attachment 4). This says it is for "Coaching" but Coaching for what? This would require a description of service that says what the coaching is for and a Letter of Medical Necessity (attachment 5). 

  Ms. ********* does not need to file an appeal for denied claims for the current plan year (07/01/2024 - 06/30/2025). All she needs to do is re-submit the claims with the proper documentation. If she is appealing denied claims from the Finalized plan year, then she would need to follow the Appeal process as outlined on the Appeal Form. She has a $0.00 balance in the Finalized plan year so no further claims would pay.

  Ms. ********* has until 06/30/2025 to incur expenses and spend her Available Balance of $1484.35 and she has until 09/28/2025 to submit the claims.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

  Customer Answer

  Date: 03/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have just resubmitted the following 4 claims to TASC today (3/23/25) and expect them to be approved now. I will be following up if they are not.

   

  -Dr. ***** M. ********, $213.50, DOS 9/30/24

  Incurred by
  ****** *********

  Service type
  Dental
  Expense type
  Dental Services
  Expense amount
  $213.50
  Provider/merchant
  Dr. ***** M. ********
  Verification
  report (4).pdf
  IMG_5486 ******** 213.50.jpg
  Description(Optional)
  6001 - Abutment Insertion 6002 - Implant Crown Insertion

  -Lenox Hill Radiology, $40.00, DOS 9/6/24

  Incurred by
  ****** *********
  Service type
  Medical
  Expense type
  Laboratory Services, X-Rays and Other Diagnostic Services
  Expense amount
  $40.00
  Provider/merchant
  Lenox Hill Radiology
  Verification
  IMG_5489.jpg
  Description(Optional)
  Enhanced Breast Cancer Detection Screening
  
  -NORTH SHORE LIJ - Anesthesiology, PC, $502.29, DOS 9/20/24
  Incurred by****** *********

  Service type
  Medical
  Expense type
  Coinsurance
  Expense amount
  $502.29
  Provider/merchant
  NORTH SHORE LIJ - Anesthesiology, PC
  Verification
  North ***** ****.pdf
  IMG_3487.jpg
  IMG_5488.jpg

  NOTE: The amount I paid ($502.29) is less than the amount I owed ($1,004.58). On 9/20/24, called North Shore to ask if I could pay half the amount owed because I didn't have the funds and they agreed and took my payment over the phone. The original date of service was 3/7/24, but I couldn't pay any of the amount at the time. This amount went towards my deductible. 

  
  -Dr. ***** M. ********, $849.50, DOS 09/19/2024
  Incurred by
  ****** *********
  Service type
  Dental
  Expense type
  Dental Services
  Expense amount
  $849.50
  Provider/merchant
  Dr. ***** M. ********
  Verification
  report (3).pdf
  IMG_3485 ********.jpg
  Description(Optional)
  Tooth 30 D0140 D6057 D6058
  
  Regards,
  
  ****** *********

  
  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to deny claims with complete paperwork submitted. I have provided all of the information requested, from letters of medical necessity to full membership agreements, invoices with all the information of the provider and it's still be approved.Identical claims are approved one day and then not approved the next day. They are telling consumers to to refer to an *** that they cannot provide. Thorough information on what is required to file claims are not provided or change from person to person that you are speaking to.

  

  Business Response

  Date: 03/20/2025

  Hello,

  TASC completed a full audit of Ms. ******* gym membership request for reimbursements from the start of the2025 Healthcare FSA plan year. First, TASC's position has always been that participants are ultimately responsible for ensuring that any pre-tax funds are used only for eligible expenses. This includes being able to provide supporting documentation upon request, whether that request is from the employer, TASC or the **** The *** guidance is that third party administrators should take a more active role in scrutiny of reimbursement requests. TASC is complying with the *** guidelines. Although things like gym membership reimbursements may have been approved in the past without a Letter of Medical Necessity (****), a **** will be required each time Ms. ***** submits a request to be reimbursed for her monthly gym membership dues.

  TASC has reviewed the calls on 01/08/2025 and 03/14/2025 and has confirmed that Ms. ***** was informed that her claims are being denied for improper documentation. For a gym membership to be eligible for reimbursement under a Healthcare ***, the participant must submit a **** and either a current gym membership agreement with the name of the provider, amount of the annual membership cost and the monthly payments as well as the participant's name. Screenshots of her payment to the provider or of her bank account transactions are not acceptable form of documentation under the *** guidelines.

  Ms. ***** is submitting claims for both **** and *********** She will have to decide which membership she would like to be reimbursed for and then re-submit her gym membership claims with the proper documentation. Her current **** is dated by the doctor on 01/17/2025, therefore, Ms. ***** would only be able to submit a claim for roughly half of the January 2025 dues. Further, she submitted requests to be reimbursed for date of service of 02/10/2025 for both **** and La Fitness and on 02/07/2025 for **** and she can only be reimbursed for monthly dues once a month.

  The attached document is an Invoice History from **** provided by Ms. ****** This document is acceptable as the document has the following 5 items required by the ***:

  1. Name of Provider - ****

  2. Participant's Name: ***** *****

  3. Amount: $47.01 (NOTE: Only the membership dues are eligible. Service Charges are not eligible)

  4. Date of Service: 01/01/2025, 02/01/2025 and 03/1/2025

  5. Description of Service: Dues (NOTE: Payment and/or Balance Forwarded are not acceptable)

  Should Ms. ***** decide to be reimbursed for monthly gym membership dues from ****, she should resubmit separate request for reimbursement for the month of January, February and March and should attach the **** Payment History and the **** to each of the three requests. As her **** is dated 01/17/2025, she is only eligible to be reimbursed from 01/17/2025 through 01/31/2025 or 15 days. The membership dues of $47.01 are divided by 31 days in January or $1.52 per day x 15 days or $22.80 for January. All dates of service should match what is on the Payment History of 01/01/2025, 02/01/2025 and 03/01/2025 so it clear that the request is for January, February or March. Reimbursements cannot be submitted prior to the service being rendered so Ms. ***** will have to wait until 04/01/2025 to submit the request for April 2025. When submitting the request for reimbursement for April 2025, Ms. ***** should attach her **** and an updated Payment History from **** showing the 04/01/2025 dues.

  If Ms. ***** decides that she would rather be reimbursed for membership dues paid to La Fitness instead of ****, she will have to get a statement similar to the attached Payment History from **** making sure it includes all 5 items outlined above. In lieu of this itemized statement, Ms. ***** can provide a current membership agreement. The agreement must be dated no earlier than 01/01/2025 as the **** is dated 01/17/2025. Ms. ***** has submitted a membership agreement dated 06/30/2022 which pre-dates the **** and therefore is not acceptable. If Ms. ***** chooses to be reimbursed for her membership dues from La Fitness rather than ****, she will only be reimbursed for 15 days of the total month dues for January. There was one request that paid in error for the ********** membership dues for February 2025 in the amount of $32.34. This was a human error as only a screenshot of her bank account was provided along with the ****. Ms. ***** should not submit a request for the month of February for La Fitness. She would re-submit a request for the month of March 2025. If Ms. ***** decides to be reimbursed for **** ($47.01 monthly) rather than La Fitness ($32.34), she will have to pay her 2025 Healthcare FSA back the $32.34. An overpayment letter will be generated and she should follow the instructions on the letter.

  Finally, Ms. ***** states that TASC cannot provide the Summary Plan Description. TASC advised Ms. ************* support request WRF-********** that she needs to request the *** from her employer and was provided *************************************************** TASC did inform her employer of this complaint and asked them to email Ms. ***** the ***. If she has not yet received the *** from her employer, it is recommended that she email them at ***************************************************

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

   

   

   

  
  

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I understand why the previous claims were denied. There is absolutely no reason the ones from March were denied. The membership agreement states 2022 because that's when the membership started. I would assume it's well known that the date you start the membership would be on the membership agreement because you sign it upon beginning and it is good the entire time you remain a member. I am clearly a current member because I provided an invoice that shows I've been a member from 2022 until current times. 
  

  I submitted everything requested for the month of March and it's still denied. I do not see where I can only have one gym. I use both. If that is the rule, that's fine but there should be documentation that expresses this. Because I have to call every month to ask what is missing and it's something different every time. And even when I give what is asked for it is still denied. If the problem was that only one request can be approved, that should be stated, instead of marking it "Insufficient Documentation" when you have an invoice, the ORIGINAL membership agreement (that you only get on the date you originally sign-up, at every gym in *******) and the letter of medical necessity.
  
  But in any event, when I review the Summary Plan where does it say you are only allowed one? Are people only allowed one inhaler? One pair of contacts? One pair of insoles. I use both because I am between locations and cannot go to either one full-time.
  
  If this is this case, when I resubmit for March, my submission(for one location) should not be denied. Because based on the response given here, you have received what was requested to approve my claim. You have gotten confirmation of my membership, the address, the amount of the payment, the invoice and the letter of medical necessity, all with my name on it.

  Regards,
  
  ***** *****

  

  Business Response

  Date: 03/21/2025

  Hello,

  TASC did reprocessed Ms. ******* gym membership claims for January - March 2025 with the Letter of Medical Necessity dated 01/17/2025 and the **** Invoice History (both attached) as Ms. ***** is stating in her response that there is no reason the March ones should have been approved. TASC reprocessed and paid *************** 2025 for the gym membership to **** because the Payment Invoice from **** meets the *** Guidelines and the documents for La Fitness do not. Ms. ***** was reimbursed as follows:

  1.) 01/01/2025 -  **** Monthly Gym Membership for January 2025 in the amount of $47.01 prorated. $47.01/31 days = $1.5645161 x 15 days = $22.75 PAID as **** date of onset is 01/17/2025.

  2.) 02/01/2025 - **** Monthly Gym Membership for February 2025 in the amount of $47.01 PAID.

  3.) 0/01/2025 - **** Monthly Gym Membership for March 2025 in the amount of $47.01 PAID.

  Funds were paid to ****************** on 03/21/2025 and were transferred to her personal banks account same day. Ms. ***** can submit her April 2025 request for reimbursement on 04/01/2025. She MUST attach the **** and a new **** Invoice History showing the April dues. The membership agreement from **** dated 06/30/2022 will not be accepted as the contract was signed PRIOR to Ms. ******* medical condition being diagnosed on 01/17/2025.

  TASC has contacted Ms. ******* employer again today, 03/21/2025 and her employer will provide her with the Summary Plan Description.

  Please let us know if you need additional information.

  Thank you.

   

  Customer Answer

  Date: 03/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as these problems do not occur again. 

  I assume going forward there should be no problems approving these claims. And from what I am hearing, there should be no problems with ********* once I obtain the membership agreement. If I am wrong, please feel free to correct me. I have received the documentation from my employer and will review it. 
  
  I hope in the future multiple calls and complaints don't have to happen to get clarity. I am more than happy to provide what is requested within reason as I am sure many people are.
  
  Regards,
  
  ***** *****

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tasc FSA program denied my dependent health reimbursement. Almost two weeks ago I called about my benefits, the person who I talked explained to me that I need to use the money before march 15. I asked if the store *** was approved and I could use that money under the dependent account the person said yes used it and submit a claim. I explained my dependent was not a baby. Never mentioned anything about the age or products. I used my personal credit card and they denied the claim because the product were not for dependent care that was the explanation when I reached out to them. She never was a baby she is a young adult always was since I enrolled. *********** are menstrual pads , pain pill, personal hygiene products. ***. Even a 13 yrs old female dependent. They said need to be for child care how child care is under health care. They have my money for dependent health care but health care products are not approved. I dont understand. Needs to be 13 or under. She was older than that since we were enrolled. But even though she needed health care and I buy health care products. Its completely unfair and *** *. The manager was really rude never provide any real help since the very beginning. He just mentioned that was nothing to do with my case just resubmitted under my health care or use another dependent like an elderly person, while I submitted already another form to use that money . He denied me his employee number or last name he just said he would never give his personal information to anyone but I have to provide mine. He is a manager on a company that provides services to people and can be so entitled. Thats so wrong. If the money was taken from my pay check to use it in any health care situation with my dependent that I provided evidence to our HR, why can they just approve my receipt and refund my bill. It was use for health care that is the title of the program. Please help me receive my refund. I attached the bill in the documents.

  

  Business Response

  Date: 03/16/2025

  Hello,

  Ms. ***** enrolled in both the Healthcare *** and ************** *** for 2024 and the Healthcare *** for 2025.

  Healthcare ***'s can be used for eligible medical expenses incurred by Ms. ****** her spouse and dependents (see attachment 1 - IRS Publication 502 Medical and Dental Expenses for 2024.) Please see page 18 for What Expenses are not Eligible as several of the items Ms. ***** was seeking reimbursement for, such as supplements, are not eligible without a Letter of Medical Necessity (attachment 3).

  ************** ***'s can be used to pay for childcare or adult dependent care expenses that are necessary to allow Ms. ***** and her spouse to work, look for work or attend school full time. Page 3 of *** Publication 203 Child and ************** Expenses (attachment 2) defines who a qualified person is under the plan and states the qualifying child must be under the age of 13 when care was provided. A ************** *** cannot be used for medical expenses of a dependent.

  The claim Ms. ***** refers to in this complaint was properly denied. Ms. ***** submitted the claim under her 2024 ************** *** on 03/10/2025 in the amount of $1018.62 for an assortment of products from the *** Store, some of which will require a Letter of Medical Necessity. ************** ***'s are only for reimbursement for childcare of a child under the age of ******************* ***** and her spouse to work, look for work or attend school full time in 2024.

  Ms. ***** has until 03/31/2025 to resubmit this claim under her 2024 Healthcare *** but would only be reimbursed for her current available balance. If Ms. ***** resubmits this claim after the 2024 plan year runout date of 03/31/2025, the reimbursement will be paid from her active 2025 Healthcare *** and only in the amount of her available balance.

  TASC is puling the call between Ms. ***** and *** ***** review what information *** *. provided. TASC representatives do not have employee numbers so Ms. ***** was not denied this information by *** *. Our representatives do not have to provide their last names for security reasons. In order to protect Ms. ***** and all of TASC customers, callers are required to verify their identity. TASC asks a series of questions including but not limited to the caller's first and last names, the name of their employer, their email addresses to ensure that we are speaking with the account holder in order to protect their privacy and security. When calling TASC's Customer Care, Ms. Ortiz should always expect that TASC verify her identity.

  Please let us know if you need additional information.

  Thank you.

   

   

   

   

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two separate orders for contacts, one for my spouse and one for myself, were placed on 1/6/2025. The charges have identical dollar amounts because we were the same contacts (although different prescriptions). TASC requested documentation for the two separate orders which was provided. Despite this, we received a notification of overpayment indicating a duplicate charge (which was actually two separate orders with identical amounts). We resubmitted documentation to this effect and clarified the desc***ancy. Several weeks later we received another notification which promted a call to their **************** team on 2/4/25. The ** *** filed a support ticket to clear up the issue. We then received another notice of the account being overdue which we responded to by filing our own support ticket on 2/11/25 followed by yet another notice. We ***eated this process on 2/27/25 after receiving an additional notice. On 3/3/25 we receive a letter stating FINAL NOTICE--ACCOUNT *******. We called **************** an additional time on 3/4/25 to have yet another support ticket created (WRF10015671003) but the agent was unable to assure us that this would resolve the issue or that we wouldn't be sent into collections.

  

  Business Response

  Date: 03/10/2025

  Hello,

  The transactions were initially flagged as a duplicate transaction as both had ***** ********* name on the invoice. TASC has verified both transaction on 01/06/2025 in the amount of $608.55 are not duplicates as the invoices have different contact prescriptions. Ms. ******* can disregard the over payment notice requesting re-payment of $608.55. TASC recommends that if orders are placed the same day for the same amount that Ms. ******* put one order in her name and the other order in *****' name.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:03/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is declining to reimburse me for eligible expenses that have been properly submitted. I have had TASC multiple years - this is the pattern for almost everything that is submitted even when physician justifiation is attached. This is my $$ set aside for OTC items I know I will be ordering. It should not take so long and be so frustrating when proper documentation is submitted. Add to that TASC will onl engage with the subscriber so as a dependent I cannot call to get resolution. It is rated A+ but needs to be shut down for good.

  

  Business Response

  Date: 03/08/2025

  Hello,

  Please provide your 12 digit TASC ID and name of your employer so that we can review your account and respond to your complaint.

  Thank you.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While offering continuation services after separating from my employer TASC, who manages my previous employers benefits, offered me COBRA, and an opportunity to continue with an *** (Health Reimbursement Account) for which they were charging $1,309.10 per month in 2024, and $****** for January 2025. I paid for this on October 18, 2025. When I went to TASC's website to submit for reimbursement from the account, I was unable to do so. In TASC's system I found that I could not file for reimbursement after the date of my separation on October 4, 2025. I accept that those are the rules that TASC has established for the account; I can forgo the reimbursement of my medical expenses through the *** account. However, since TASC offered the opportunity to continue with the *** account, and took the payments, even after my ability to use it, I demand that they refund the total of my payment for said account $2,894.62 ($1,309.10 November + $1,309.10 December + ****** January).

  

  Business Response

  Date: 03/07/2025

  Hello,

  Mr. ********* 2024 HRA through COBRA is active and he can now submit any HRA claims for 2024. The plan is in runout with 03/31/2025 as the last day to submit claims. Mr. ******* does not have an HRA for 2025, therefore TASC will be refunding him the January 2025 HRA premium in the amount of $276.42. As the premium has been remitted to his former employer, TASC needs to pull the premium payment back from his former employer. All remittances are done at the beginning of the month so TASC may not have the returned funds back until the beginning of April. At that time, TASC will put the refund into Mr. ********* mycash account and notify him by email so he can then log in and have the funds transferred to the personal bank account he has on file.

  TASC has communicated this to Mr. ******* in an email sent on 03/07/2025 and also provided Mr. ******* with his current HRA balance.

  Please let us know if you need additional information.

  Thank you.

   

• Initial Complaint

  Date:02/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They require verification for a medical expense I purchased using my Flex spending account with them. I have provided multiple verifications on the specific purchase and they continue to deny my verification. The purchase is for my son's braces a contract of payments spread out over months for $112.82. I have provided the contact for the braces (they denied) I provided a receipt for that specific date of service (they denied), and I provided a spreadsheet with multiple payments for his braces to include the payoff and the specific service date (and still denied). Their customer service **** on the phone are horrible. They are in a warehouse, and I can barely hear and understand them because English is their second language. They also send me threatening payment letters stating that I must pay back the funds (when it is my money in the first place).They need to accept the verification I have given them. Or they need to do their job and call the dentist's office listed on the verification letters I provided and verify what they need to clear it because obviously, my dentist's office cannot provide the paperwork they need,

  

  Business Response

  Date: 03/02/2025

  Hello,

  Mr. **** has not provided documentation to verify the card transactions to ******************* The *** Guidelines require that documentation is either an Explanation of Benefits (***) from his insurance provider, an Orthodontia Contract or an itemized statement/receipt with the following 5 items:

  1. Name of the provider

  2. Name of the Patient

  3. Amount

  4. Date of Service

  5. Description of service - "Payment or ***** are not acceptable Description of Service.

  MasterCard receipts are not acceptable as the description says "Account Payment"  and this description says "***** when the card transactions is on a MasterCard (attachment 1). "Proposed Treatment Plan " is also not acceptable as this is a proposal or estimate and shows the insurance is estimated to pay $2000.00 (attachment 2). Estimates are not acceptable and is why TASC has recommended Mr. **** submit the *** or a Orthodontia Contract. The "Account History" document is also unacceptable as it has a Description of Service" as ****** (attachment 3). ****** is not an acceptable Description of Service and a MasterCard was used not a ***** While there are some Description of Service" on this document, the dates of service do not match the date of the card transaction and include both 2024 and 2025 dates of service.

  TASC strongly recommends that Mr. **** submit the Orthodontia Contract for both **** and ****** to resolve this issue (attachment 4).

  1.) ****s's "Proposal" is dated 12/21/2023 and shows the proposed down payment of $750.00. The terms on the "proposal" is for 18 months at $112.82 per month. A completed Orthodontia Contract with this information would verify:

       (a) Card Transaction on 12/02/2024 in the amount of $112.82 and would remove this transaction from the overpayment tracker and Mr. **** would not have to pay this amount back to his 2024 Healthcare plan.

       (b) Card Transaction on 01/02/2025 in the amount of $112.82.

      (c ) If Spring Dental completes the Orthodontia Contract for **** with the same dates, amounts and terms of *************************************************************** the amount of $112.82 through 18 months from 12/21/2023

             or through 06/23/2025.

  2.) ******** "Proposal" is dated 01/22/2025 and shows the proposed down payment of $750.00. The terms on the "proposal" is for 24 months at $98.00 per month. A completed Orthodontia Contract with this information would verify:

       (a) Card Transaction on 02/19/2025 in the amount of $750.00.

       (b) If Spring Dental completes the Orthodontia Contract for Stella with the same dates, amounts and terms of *************************************************************** the amount of $98.00 through 24 months from 01/22/2025

            or through 01/22/2027.

  Mr. **** used the card on 02/19/2025 in the amount of $1322.24 and submitted the same documentation that he submitted to verify the 12/02/2024 and 01/02/2025 card transactions in the amount of $112.82 which flagged this as a duplicate request requiring re-payment of $1322.24 to Mr. ****** 2025 Healthcare plan (attachment 5). Further, if the "proposal" for **** is correct and an Orthodontia Contract is submitted as verification, the proposal shows 18 months x $112.82 for a total of $2030.76 plus the $750.00 down payment for a grand total of $2780.80 which is what the "proposal" states is Mr. ****** responsibility. Mr. **** would have to provide documentation for what the additional payment of $1322.24 is for in addition to the contract amount. 

  Once Mr. **** has a completed and signed Orthodontia Contract for both **** and ******, he should upload the completed and signed contract to each of the transactions that are flagged for documentation. He could also submit a support request with both contracts attached and request that the contracts are to be used to verify the following card transactions:

  1.) 12/02/2024 in the amount of $112.82 for ****

  2.) 01/02/2025 in the amount of $112.82 for ****

  3.) 02/19/2025 in the amount of $750.00 for ******

  Mr. **** will have to provide something to verify the 02/19/2025 card transaction for the additional $1322.24 that is not included in the amounts provided in ****'s contract amount. If Mr. **** is required to verify future card transactions for either ****'s monthly payment in the amount of $112.82 or ******** monthly payment in the amount of $98.00, he should upload the Orthodontia Contract as substantiation.

  Please let us know if you need addition information.

  Thank you.

   

   

   

   

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an HRA account that ******************** administers. On January 29, I sent in my claim for 2024 expenses to be reimbursed with receipts. At 10:17 pm on 1/30, by email to my work, TASC declined my claim stating they needed copies of my EOBs. I sent those on the morning of the 31st. Only to be told that the deadline for filing a claim was 1/30. (I filed the claim timely and was only responding to their request for more supporting information--the needed the *** in addition to the receipt). I subsequently filed an appeal, which should be pending. Today I found they closed the account.This should not be the case with a claim pending. They obviously have no intent on treating this seriously. Based on the preponderance of bad reviews, this seems to be their business practice. They should accept my claim and pay the requested amount. The claim was timely and my response was prompt, given (according to TASC I had only 1:45 to respond to a work email account) the time of their request. All they needed was support, which I gave them.

  

  Business Response

  Date: 02/27/2025

  Hello,

  Mr. ******* did submit requests for reimbursements on 01/29/2025 but did not provide the Explanation of Benefit (***) which shows that the amount he is requesting falls under deductible as his employer's HRA allows for reimbursement of deductibles after the first $1250.00 has been applied. TASC sent the email to the email account on file which does not match the email provided in the complaint. If the email on file is incorrect, Mr. ******* should update his email address.

  Mr. ******* did not provide the *** until after the runout date of 01/30/2025. The runout date is set by his employer and TASC must abide by this date. Mr. ******* submitted support request WRF-********** asking why this 2024 HRA plan closed while he has a pending appeal. First, whether there is a pending appeal or not, the plan is closed on 01/30/2025 and finalization of the plan moves forward. Second, TASC cannot find a support request with an official appeal. The appeal form was emailed to Mr. ******* on 02/05/2025 as a result of his call to our ************* Team. Mr. ******* was advised on this call that his claims were not submitted with the correct documentation (***) before the runout and he would have to submit an appeal.

  If Mr. ******* did submit an appeal with the appeal form and a letter stating his case, please provide TASC the method in which the appeal was submitted. If it was submitted by support request, provide the support request number (it will begin with WRF) and the date it was submitted. If submitted by fax, please provide the number it was faxed to and the date it was faxed. If it was mailed, it has not yet been received.

  Please let us know if you need additional information.

  Thank you.

   

   

   

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed 

  Threre was no offer other than denying my claim  

  1. Yes, I filed this claim under my personal email. TASC has my work email, which remains the same. This detail is only listed to obfuscate and divert the claim, implying either they are confused or that I did something wrong. The fact that I used my personal email account when making the claim has no effect whatsoever on the claim. 
  

  2. All transactions with TASC were made using my work email, where the account was set up. I did not realize they needed the **** but I sent them as soon as possible. Please note, as an employer based benefit, all administration was performed using work email. To send a notice after 10:00 pm before the midnight deadline, was both meaningless and duplicitous. Based on their own response, I would have had less than two hours to see that I had an email and respond. My point is that I made a timely claim, but TASC is relying on a technicality to deny the claim for which it isnt even liable for paying. I will share that others at my company found similar frustration with TASC, but that is beside the point. If I made a timely claim, but was missing some documentation, which was promptly submitted, the claim should be honored. 
  

  3. I sent my appeal by fax, as instructed. It seems also duplicitous that they seem to be unaware of my appeal, which was sent promptly. The amount of money involved is relatively small (<$200), but its the principle of the situation, pointing out TASCs pettiness and relying on technicalities to avoid approving a claim. 
  
  Regards,
  
  ****** *******

  **************************

  *************************************

  

  Business Response

  Date: 03/07/2025

  Hello,

  TASC has received and approved Mr. ********* appeal in the amount of $63.02 as participants are allowed to submit additional verification documents during the appeal timeframe. Mr. ********* employer allows for medical deductibles only to be reimbursed and the participant must pay the first $1250.00 before the *** will pay reimbursements. The reimbursement of $63.02 was calculated as follows:

  1. Claim Submitted on 01/27/2025 for Date of Service 10/14/2024 for $338.80 was submitted with the required *** and $338.80 was applied to the $1250.00 deductible.

  2.) Claim submitted on 01/29/2025 for Date of Service 01/11/2024 for $355.29 was submitted with the required *** and $355.29 was applied to the $1250.00 deductible.

  3.) Claim submitted on 01/29/2025 for Date of Service 04/12/2024 for $****** was submitted without the required *** therefore was not applied to the $1250.00 deductible. Per the approved appeal, $******       has now been applied to the $1250.00 deductible.

  4.) Claim submitted on 01/29/2025 for Date of Service 07/12/2024 for $317.71 was submitted without the required *** therefor was not applied to the $1250.00 deductible. Per the approved appeal, $317.71         has now been applied to the $1250.00 deductible.

  5.) No claim was submitted for service date 03/01/2024 in the amount of $65.00. Participant cannot appeal a claim that was never submitted. Further, the *** must show the $65.00 was for a deductible and           the *** submitted with the appeal shows $0.00 under deductible. The $65.00 will not be applied to the $1250.00 deductible.

  Total Submitted : $338.80 + $355.29 + ****** + $317.71 = $1313.02 - $1250.00 Deductible Participant must meet before eligible for reimbursement = $ $63.02 Payable to Mr. *******.

  The approval has been sent to finance for processing and should be in Mr. ********* mycash account in 48 hours. Mr. ******* will then have to schedule a transfer of the $63.02 to his personal bank account.

  For clarification moving forward, *** claims must be submitted with the *** prior to runnout. If the *** is submitted after the runnout, it is not considered to have been submitted timely and an appeal will be required. TASC recommends that Mr. ******* submit his claims as soon as he receives the *** and avoid waiting until the end of the plan year to submit all his claims. Finally, TASC has ***************** in our system for his email address and all correspondence will go to this email address. 

  Please let us know if you need additional information.

  Thank you.

   

   

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my TASC id ************ My employer set me up to have an *** card effective 1/1/25. As of 2/20/25, they've made no progress accomplishing this duty. First they acted like the delay was due to my employer not specifying what benefit I was supposed to get. Our company has used TASC for *** for years and they absolutely did specify what my benefit was. Then they acted like my employer finally told them its for *** but didn't tell them how much money was supposed to be on my account. It has been, and continues to be, ******* for every single employee. It hasnt/doesnt fluctuate. Now it is almost March and after FIVE requests they still can't manage to even get the card mailed to my home address. I have confirmed my home address more times than I can count, and they absolutely have it correct. They refuse to send me the *** card with any tracking abilities to ensure me they are actually doing it. I have personally requested the card three times, and my office manager ******* "*****" K. has requested it twice. They cant seem to decipher the difference between ******* ********* and ******* *. They have sent ******* K at least three *** cards, and NONE to me. Since they document under the wrong person, they will tell you only 1-2 cards have been requested for me. Thier incompetent documentation has caused more problems than just cards being issued to the wrong *******. They terminated benefits for a current employee and mailed an hra card to a terminated employee.I had to pay $300+ out of pocket for medication that they are refusing to reimburse me for. My employer has our account set up to cover all medical expenses, medications, wellness etc. NO stipulations. We have contacted our broker. Complaints will be filed in every possible avenue available until they make this right. This is a financial burden for me. This company has no business being involved in peoples healthcare. Look at ****** and other reviews. This company needs to be investigated.

  

  Business Response

  Date: 02/27/2025

  Hello,

  A Resolution Specialist has been assigned to Ms. *********** complaint. The Specialist has already been in contact with Ms. ******************** has provided an update on the status of resolution and a request to set up a call to discuss her issues.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not yet resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still dont have my HRA card in hand that I shouldve had Jan 1st, and in 2 days its March. No one from this company has contacted me by phone or email (unless they called from an unknown number and also did not leave a message). I have noticed today that some of my denied claims show in process marked escalation on denied requests.  Maybe this is a step in the right direction, I dont know yet. I have still not been reimbursed on my most expensive medication and am waiting for a reply on that. I had my provider fill out the paperwork they requested, even though I am not clear on why that was necessary since my employer set this up for no medication restrictions. It is too soon for me to say this is a resolved matter. 
  
  Regards,
  
  ******* *********

  

  Business Response

  Date: 03/04/2025

  Hello,

  Our Resolution Specialist sent the participant a detailed email on 02/27/2025 at 8:50am and requested a call with ******* to discuss the step taken to resolve the issues. Our apologies that the email did not reach ******* as it was sent to ************************ instead of ************************ The Specialist did not receive an email saying the email address was not valid or the email was undeliverable. The Specialist has re-sent the email today, 03/04/2025 with updates to the resolution since 02/27/2025.

  Once ******* receives the email, TASC requests she respond with a date and time for a call with our Specialist.

  TASC has reprocessed ********* claims in the amount of $128.84 and the funds were disbursed to her personal bank account o 03/04/2025.

  As today is the 10th business day from the date the latest card was ordered, TASC will re-issue another card and will request it be sent with tracking once the Specialist and ******* speak.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 03/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and it sounds like a resolution is on the horizon. I finally did receive an email from a TASC associate.  I finally received the *** card.  Now i just have to finish follow *** on the reimbursements which I will discuss with the representative ****** C (who emailed me).
  
  Regards,
  
  ******* *********