Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on permanent disability from my employer since May of 2019. I need to access my HSA funds to pay for an upgrade to make my bathroom accessible. This will be the first time I've every tried to access funds. Three months ago I called TASC and spoke with a customer service rep who told me I needed to call the former employer because my employment status was still showing active. So I did. They said they sent the information. I called TASC back a week later to check, they didn't have it. I went through the same process again, same result. I called TASC again and this time was told that the TASC account manager needed to e-mail the employer and to call back in three days. I did. They still hadn't gotten any info, though the employer said they sent it. I then asked if I could get the account manager's name and e-mail or number so that I could call the employer back with that info. The customer service rep said I can't have that info. WHAT? WHY? The rep puts me on hold for long periods of time every time I call, I have been given two different processes for getting this done and neither have seemed to work. I am beyond frustrated with the lack of knowledge/competence of this company and was not surprised to find so many bad reviews. I am surprised that they are still in business. Am I ever going to be able to access my own money???

  

  Business Response

  Date: 03/02/2023

  Good Afternoon,

  Mr. ****** is enrolled in an employer sponsored Health Reimbursement Account, not a ************** Account (HSA) as mentioned in this case.  The *** account is funded by the employer and funds are not available to access until the participant reaches age 55.  Mr. ****** is not yet age 55.  TASC cannot make a determination to allow the funds to pay earlier as that would need to come from his employer.  If his employer approves early access, we will make the change in our system.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst service ever! Cannot get a year end report from TASC. will not use them again. they lie and move you around from person to person ( in Asia). cannot get issue solved. People in ********* transfer you back to people in Asia!

  

  Business Response

  Date: 02/16/2023

  Good Morning,

  The Year-End-Report was Emailed to the client yesterday.  We apologize for the delay in sneding the report.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My COBRA healthcare benefits were terminated, after I was unsuccessful in setting up recurring billing on the website. The website itself has no clear process to set up recurring billing for monthly payments. Once I determined that coverage had lapsed, I sent an Appeal Letter, plus three months' coverage via check, and 14 days later have yet to receive formal notice of either the letter or the payment. In the meantime, I have untreated back issues that have left me immobile, and no healthcare coverage. I am attempting to expedite the process and continue to encounter bureaucratic blockades to processing my payment and extending coverage.

  

  Business Response

  Date: 01/16/2023

  Good Morning,

  TASC has received and applied Mr. Couturier's payments for continuation of coverage under COBRA and he is paid through January.  We sent reinstatement notices to the insurance carriers on Friday 1/13 and it may take 5-7 business days for the coverage to be reactivated with the insurance carrier.

  If Mr. Couturier needs assistance in setting up automatic payments he should call ************* at **************.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was employed at ********************** in *********, ****, which used TASC as a flexible spending company. I retired on March 1, 2022, and cashed out my remaining balance in my TASC account on or around March 15, 2022. I no longer am employed nor do I have access to my TASC account. On 12/5/2022, I received a letter from TASC stating that I owe them $143.28. I called and spoke with *******, who told me to ignore the letter and she would put in for an audit. (Ref # WRS1000636938). On 12/28/2022, I received a second notice letter of the amount they say that I owe. I called and spoke with *****, who said that TASC paid me in April and in August. I did not receive any payments nor should they have reimbursed me anything since I am no longer employed. She then stated that they would reverse $122.54 from my 'account', which leaves a discrepancy of $20.74. I want this to be cleared out because it is clearly their error! I do not want this to affect my credit score either, since I owe them nothing! (FYI, my address at time of employment was ****************************************************************************** *****). Thank you!

  

  Business Response

  Date: 01/12/2023

  Good Afternoon,

  TASC audited Ms. Mencin's account and confirmed there was a small overpayment of $20.74.  We submitted a request to waive this balance and will contact Ms. ****** if there is any additional information we need.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/12/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  However, there was no overpayment as TASC indicated since I did not receive any money from them after my retirement and closing out of my account in March 2022!

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:01/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions TASC had held my dependent care contribution. Recent money was taken and not applied to my account. I have requested documentation to have account reviewed. I have been told by supervisors that they will not send my documentation and they will not do anything about my account. My employer has also reached out with not help. TASC are refuse to send correspondence to me and multiple employees have not noted my account during conversations or interactions.

  

  Business Response

  Date: 01/12/2023

  Good Afternoon,

  TASC sent Dierre an EMail listing of Monies received from their employer for the 2022 ************** FSA account which includes a list of claims paid.  The report shows that $4,999.87 was contributed and $5000.00 was paid out. 

  Please let us know if additional information is needed.

  Thank you.

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was laid off from work in September 2022. Following instructions from the employer, I attempted to have my COBRA benefits applied via TASC for the months of Oct and Nov. I completed the paperwork and submitted an online payment numerous times and none of them were processed. Each time I called TASC they told me there is a waiting period and to check back with no explanation of why their system wasnt working properly. After a month the payment still wasnt processed, and I didnt want my application time to expire so I mailed a check. The check for $1,156 to cover Oct and Nov was mailed on 11/22/22 and cleared my bank on 12/2/22. Unfortunately I missed the $0.34 on the second line of the check and they were not able to reinstate my insurance. When I contacted TASC, I was told that I would have to also pay the Dec premium in order for them to reactivate the policy. The check for $578.51 to cover the $0.34 and Dec was mailed on 12/6/22 and cleared my bank on 12/12/22. As of 12/23/22 Preferred One has not received any documentation or payment and therefore has not reinstated service. I contacted TASC again. I explained the situation and said if this couldnt be resolved in a timely manner that I want a full refund for all monies collected from me. The employee said that this is not an option and this process would take 2-4 weeks and to check back later. On 1/4/23 I contacted Preferred One and they still have not received any documentation/payment from TASC. I then proceeded to call TASC. They stated that reinstatement was sent on 12/5/22 and the work order was successfully completed on 12/7/22, and they resent it on 12/23/22. However, Preferred One has no contact from TASC. I am tired of spending hours on the phone each week to follow up with this company. At no point was my policy ever re-activated through COBRA. Beings that I was never granted the medical benefits I paid for, I would like to receive a full refund from TASC in the amount of $1,734.51.

  

  Business Response

  Date: 01/13/2023

  Good Morning,

  TASC has reached out to Mr. ******* to confirm how he wants to handle his request.  If he wants to cancel his continuation coverage retroactively we will obtain a written waiver confirmation from him as he will not be able to continue insurance under COBRA.  We will also need to make sure no claims have paid out after 9/30/2022.  His coverage has been reinstated back to 10/1/2022.

  TASC sent multiple reinstatement requests which appear to not have been received by the insurance carrier.  We worked with his prior employer to obtain the correct process and contacts for future reinstatement requests.  We apologize for the delay in getting Mr. ********* coverage reactivated sooner.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My TASC flexible spending account card was hacked on 10/20/2022 and used to make unauthorized purchases totaling $384.99. I cancelled the card as soon as I was aware of the situation on 10/24/2022 and filed a "Transaction Dispute Form" on 10/26/2022. I mailed this form in and never heard anything so I called and was instructed to resubmit via email, which I did on 12/2/2022. I received a letter via **** dated 12/6/2022 that I was being issued a "provisional credit to your account on 12/6/2022, for the amount in question, totaling $384.99" On 12/07/2022 $55.00 was credited back to my account. I called on 12/21/2022 to find out why the entire amount was not credited back. I was transferred to a supervisor who put me on hold for 40 minutes to speak with a "senior manager" and was told the senior manager had made notes on the account and the remainder of the credit should be in my account "most probably by the end of the week." The money still has not been credited back to me as of 1/3/2023. I called again on1/3/2022 and no one can tell me why the credit has not been applied, only that it is being processed.

  

  Business Response

  Date: 01/09/2023

  Good Morning,

  The full refund of $384.99 was issued to **************** on January 3rd to her MyCASH account on her TASC Debit Card.  The $55 refund that occurred earlier (12/7) was refunded directly from the Merchant which is why it showed up sooner than the rest of the credits.  The full amount was credited as of January 3rd.

  TASC apologizes for the confusion as our ******** Care Agent and Supervisor were trying to determine why the $55 showed up independent of the full amount requested.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** funds were taken from my pay during the year 2022 without my consent and I was not notified that I even had these funds until December 16, at which point there was nothing to do with the funds because the *** card covered nothing but condoms. This is a giant scam and my money was literally stolen from me. I want my money back. $341.18. I want every ***** returned to me.

  

  Business Response

  Date: 01/05/2023

  Good Afternoon,

  The only funds TASC had for Mr. ******** Medical *** account were from 2021. No funds were received for 2022.  The time period to submit claims for the 2021 plan year has past and the *** balance is forfeited per IRS regulations.

  TASC does not have the authority to take funds from someone's paycheck. Payroll deductions are handled by his employer and Mr. ****** will need to talk to them regarding this matter.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:01/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reached out to TASC to help us with some year-end financial reporting. As soon as we signed to work with them, they immediately became significantly less helpful. We would be told one thing before we signed, then the situation changed immediately after. We had a contract for ONLY 2021 and 2022, and despite this, they immediately sent us an invoice for ************************************************************************************************** this organization to address this issue and get the invoice rescinded, but they refuse, despite repeatedly showing them the signed agreement. This company continues to act in an unprofessional and unethical manner. I will not sign any further documents with an company that has acted, and continues to act in bad faith.

  

  Business Response

  Date: 01/19/2023

  Good Morning,

  We apologize for the late response.  I copied the response to our team on 1/9 and I must have hit the Cancel button rather than the Proceed button on the case.  

  Response:

  
  TASC automatically renews clients unless a cancellation form is submitted.  We did not receive a cancellation form from this client even after asking several times for them to submit one.  TASC has cancelled the 2023 invoice and this should remedy this request.

  
  Please let us know if you need additional information.

  
  Thank you.
  

   

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken out of my paycheck for TASC to administer my FSA. Several times, my card was declined for MD Office Visits and pharmacy copays. When I would call, they would tell me their system was under going upgrades and reviewing accounts. My employer had to get involved the first time, but has since switched to a new company. So as soon as I found out we were using a new company, I submitted receipts for medical bills I paid out of pocket for. That was on November 3rd, but they have been in a pending status. Again, I have called, nearly two months later, and was told they are doing system upgrades and working with my employer to rectify accounts. I contacted my HR Department and they were unaware of any reconciliation of accounts or system upgrades. Mind you, the system did not seem to have a problem with accepting money into the accounts from my paycheck during these system upgrades, just did not pay the claims. I have $421.68 charges that have been declined and $258.98 remaining in the account. In addition to that, I submitted additional bills that I had paid out of pocket for. I would like my money returned to me for these services I paid for out of pocket.

  

  Business Response

  Date: 12/27/2022

  Good Afternoon,

  Ms. ********** employer canceled their Flexible Spending Plans with TASC on 9/30/2022. She will need to work with her employer on how to handle reimbursements going forward.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 01/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Although it is a true statement that my employee switched to a new FSA provider for this coming year due to numerous issues with this provider, the new FSA administrator will only cover medical expenses for any expenses accrued from the start date of their assuming responsibility for my healthcare expenses.  They will not reimburse me for expenses that are the responsibility of the previous FSA provider.  Therefore, my employer has no legal standing to direct them to reimburse me for healthcare expenses accrued while TASC received the direct deposits from my payroll.  
  
  
  Regards,
  
  *********************************

  

  Business Response

  Date: 01/05/2023

  Good Afternoon,

  Mr. ********** employer will need to contact TASC to determine how claims are to be handled past 9/30/2022..  The plan is on Hold and with the employer being the contract holder, they will need to work with TASC to handle any balances past 9/30/2022.

  Please let us know if you need any additional information.

  Thank you.