Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had terminated the services because They are servies that I never had utilized. Honestly wasn't sure why I was sold the services and thus never used them. I called on 2 occasions to ask about the process of canceling and was told just to do it quickly but never a mention about a termination fee, much less a termination fee that equaled ******* when the monthly charges are only around ****** I find these fees excessive and unreasonable. I have looked at my paperwork and see nothing about a termination fee.

  

  Business Response

  Date: 08/15/2023

  Good Afternoon,

  TASC uses a standard 3-Year contract with customers.  We reviewed this client's activity and see that the plans were under-utilized as ************** indicated.  Since the plans were under-utilized we have cancelled these open invoices and any additional fees are no longer due.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:08/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Husband retired May 31 2023. Cobra election for him and spouse to have Met Life dental insurance and for spouse to have BCBS ******************** sent to TASC in ******* ********* Election for coverage filed timely. Payments to TASC made in full and timely for June,July,Aug,and Sept. premiums. BCBS and Met Life both said they did not receive payments from TASC or notification from them that coverage should be active. TASC did admit to receiving payments from me but said they could not tell me where the payments went or when or why my insurance coverage is not active.

  

  Business Response

  Date: 08/16/2023

  Good Afternoon,

  We worked with Mr. ******* previous employer as they are able to confirm with the insurance carriers that coverages should be reinstated.  They are checking with them today and we would expect coverages to be reinstated by tomorrow.  All premiums paid have been forwarded to ****************** previous employer and we have confirmed they have been received.  TASC sent reinstatement notices to the insurance carriers  on 6/21/2023, 8/4/2023 and again on 8/14/2023.  Due to privacy laws we cannot contact the insurers via phone and have to follow an EMail process for reinstatements.

  We advise the ******* to check with the insurance carriers tomorrow to confirm coverage.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Scholarship, a non-profit organization, has been trying to sever all ties with TASC for four months (March 2023 - July 2023). Unfortunantly, we keep receiving invoices for early termination fees due to TASC's errors. The automatic renewal clause in their contract makes canceling your policy extremely difficult. I find TASC's customer service and billing department to be unhelpful, rude, and provides unacceptable service.

  

  Business Response

  Date: 07/28/2023

  Good Morning,

  The client signed a 3-year agreement with TASC that states if they cancel services in the middle of the 3-year term, administrative fees are due for the full term.  We reviewed our service records and do not show any complaints with the service related to this account.  The contract has provisions to waive the fees if we fail to cure any service issues within thirty days and we do not show any service related complaints on this account.

  Please let us know if you need any additional information.

  Thank you.

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [ First, TASC  has an auto renewing system in place for three-year contracts.  This is very troublesome.  Second, as the newly named President, the signer who executed the original contract was not an officer of the non-profit, had no authority to sign the contract, and was terminated from the organization.  Third, once determined these services were no longer needed, TASC was contacted and CS took all necessary steps to terminate the contract including paying termination fees.  My complaint is that was are once again being asked to pay additional "termination fees" for services I'm informed were missed by TASC representative when closing our account - several months ago.  ]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 08/03/2023

  Good Afternoon,

  TASC has credited ************;IN2765823 in the amount of $232.45. This amount is no longer due from the client.

  Please let us know if you need additional information.

  Thank you

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business refuses to close our account despite several contact attempts since last fall to do so. They also continue to overcharge ** for services but can not provide a detailed description of ************** rendered. The worst customer service we have ever encountered.

  

  Business Response

  Date: 07/24/2023

  Good Morning,

  We worked with ************** to obtain the proper cancellation paperwork and we have credited any outstanding invoices.  TASC was providing IRS documentation needed to withhold employee wages pre-tax for out of pocket insurance premiums.

  Please let us know if you need additional information.

  Thank you

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, I contributed $2,443.75 to my Limited Purpose FSA. In December 2022, I submitted $3,069 of receipts for dental & orthodontic expenses covered by my plan. I have yet to receive any reimbursement. I have called multiple times requesting an update and I've only been told that it is delayed due to an "administrative issue with no estimated resolution date" 8 months is not a reasonable amount time to make someone wait for reimbursement with no explanation. I need a reimbursement for these expenses right away.

  

  Business Response

  Date: 07/24/2023

  Good Morning,

  We reviewed Mr. ******* 2022 Medical FSA claims and confirmed these were eligible for reimbursement.  We were able to immediately reimburse $500 and are performing additional processing to reimburse the remaining $1,943.75.  The additional funds should be available in 2-3 business days and we will EMail ************** when complete.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the past 4 weeks I filed about 30 receipts for reimbursement from funds held by TASC (my medical FSA plan), the designated provider of FSA's for *******************. I have filed for reimbursement from TASC for many years. It was generally easy. This year was horrible and I spent hours messaging, resubmitting required documentation etc. Multiple claims were denied 3 or 4 times. Each time I asked what the problem was and received a generic note stating what documentation was required - which IN EVERY CASE was what I had already uploaded and submitted. When I pointed this out and asked for an escalation to someone that could verify that all the requested information was in fact attached to my claim, they authorized my reimbursement. This happened over and over. 10 claims denied for no reason with some resubmitted 4 times - with exactly the same documentation before the authorized reimbursement. Along the way, they decided to stop answering my message requests for more detailed information about what was missing. They simply ignored my requests to process submissions. I have contacted my employer to complain about this unacceptable service from TASC. I'll ask for another option for my FSA's in future years. I would like their system to work better. Your staff must need MUCH better training. I'd also like reimbursement for the 9 to 10 hours spent on wrestling with TASC. I shouldn't have had to submit so many claims repetitiously.

  

  Business Response

  Date: 08/02/2023

  Good Morning,

  We are showing that TASC responded to this issue on July 20, 2023 and that response is below.  

  
  All of the funds available for Dr. ******** Medical FSA plan have paid out.  Reviewing his claims we discovered Dr. ****** was requesting reimbursement for items such as a ******* watch, gym memberships,vitamins, supplements and weight loss programs.  All of these items are not immediately eligible for reimbursement under FSA IRS guidelines. TASC requested letters proving Medical Necessity for these items which is the extra substantiation required to process these requests.  Our notes indicate we were clear on what was needed to approve these claims.

  
  Since there are no funds left to pay out, additional processing is not needed at this time. Please let us know if you need additional information.

  
  Thank you.

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a client, Rental **** who is a customer of **********************. My client's employees cannot access their HSA funds. Tasc's customer service department has promised to fix this issue, but to date this issue is still outstanding. My client has been contacting Tasc since 5/8/23. Employees still cannot access their HSA funds. Several escalations have been requested. This is fraudulent and unacceptable.

  

  Business Response

  Date: 07/10/2023

  Good Morning,

  TASC does not have Ms. ******** listed as an authorized contact for Rental Max.  We advise that the Primary contact for this client reach out to our ************* team at 1*800*422*4661 for assistance.

  Thank you.

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March, we began an upgrade of our shower to make it accessible. We requested a reimbursement from TASC for the work and filled out all required paperwork for TASC (it is attached). The payment for the contractor was divided between two payments ($10,000 for the first payment and $12,381 for the second when the job was completed). We included the invoice for the first payment only because it was more than the total amount of money in the TASC account. Therefore, we requested the full balance of the TASC account to be direct deposited to our checking account and for the ******************** account to be closed since we no longer need it and no longer contribute because ***** is permanently 100% disabled and no longer employed due to his Huntington's Disease diagnosis. Instead, we were given a debit card with $2000.00 on it (which the contractor could not take). We ended up just paying out of pocket and we haven't used the debit card at all for anything. We need to get the all the funds from our TASC account direct deposited into our checking account. I will send the unused debit card back to TASC or destroy it if they want. We called customer service and they were not able to explain to us why the transaction was not completed as requested. We also used the online support system on the TASC website to ask why and were not given a reason, just a recounting of the transaction they completed for us. The only thing we can think of is maybe we used the incorrect codes on the paperwork? But nobody has been able to tell us if this was the case. Please help us by closing the TASC account and sending us the full remaining balance via direct deposit.

  

  Business Response

  Date: 06/14/2023

  Good Morning,

  Mr. ******** claim has now paid in full and the funds are in his MyCASH account (on the debit card).  Our Resolution Specialist is reaching out to him today to confirm the banking information before moving these funds to his bank account.  Otherwise Mr. ****** can login and initiate the transfer himself or he can call ************* at ************ for assistance.

  Mr. ******** account was setup with a $2,000 cash balance which caused the delay in processing the full claim.  Funds had to be moved from the investment account(s) to be made available for this claim.  Everything has now paid out as requested.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was sent a letter from Tasc saying i owed $99.94 for an overpayment from Oct 2 2019 but did not provide any other information to validate the debt. they demanded payment within 3 weeks or they will send me to collections. when i called they wanted a ton of my personal info that i was not willing to provide. i asked them to send me paper copies to my address on file validate the debt and they said that they will but it will take 3 weeks to process that request and that i would still be sent to collections it its not paid "ontime" my refrence number is: 4014-2214-5730

  

  Business Response

  Date: 06/02/2023

  Good Afternoon,

  TASC will be waiving the amount due on this overpayment letter and Mr. ********* is working with a Resolution Specialist to assure the amount is credited.  TASC had a system issue in 2019/2020 that has since been resolved and this letter should not have been sent.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 06/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:05/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January and February of 2023, I was filing daycare FSA reimbursement receipts and getting reimbursed with NO ISSUES. All of a sudden, starting the second week of March, I get an automated email saying "Verification Required". It lists 4 things needed on the receipt, all of which are on there, and always have been on there. I haven't been able to successfully submit a receipt since then, and it's been about 7 times. I have even involved on state governor's employee relations office and that still doesn't seem to phase TASC. I have yet to receive an explanation as to why these were going through fine in January and February. I've also been told that TASC manually reviews all reimbursement requests over $50, which is absurd for daycare. Even then, why are mine getting rejected, then when I call, they magically get approved just hours later. And why does your customer service send canned, robotic responses that don't address my issue. And why does it take your system over 72 hours to send me an auto-generated email, at 11:30 at night nonetheless? I will continue to reach out to our governor's office to get answers at TASC does not answer effectively. I will also lobby my governor's office to go back to the administrator we had last year, with whom I never had an issue.

  

  Business Response

  Date: 05/25/2023

  Good Afternoon,

  A TASC Resolution Specialist spoke with Mr. ****** on Wednesday 5/24,  We have made some adjustments to the plan to allow these claims to go through automatically and also sent him a contract he can return to auto-pay his claims.  We apologize to Mr. ****** for the service he received.  It was a combination of plan setup and errors made by processors who have been coached.

  Please let ** know if you need additional information.

  Thank you.

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************