Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My old employer uses TASC for their COBRA. I made my first ****** payment Sept 4th 2023. On Sept 20 Called And was told letter was sent. They sent it to my old emploer not BCBS *****. Around Oct 19 still didn't have insurance. Called BCBS, they did three way call with TASC, was told they would email reinstatement. Three weeks ago Called BCBS *****, once again did three way call with TASC, TASC said it was sent but would not give their email address it came from (against compny policy, but said they would send out in three to four days. Nov 9th called BCBS ***** still has not recieved, BCBS called my old employer, and they verified there showing I'm current and doesn't know what is going on at TASC, but they would try to call TASC. Did three way call with BCBS and TASC again, asked for supervisor, was told still not sent they we should not have been told it would be sent in 3 to 4 days but that it would be sent. I have made three payments ******* and as of today still no insurance. Im out of my meds, they are talking about coming and getting my oxygen and concentrator for non payment, there talking about coming and taking my non invasive vent I sleep with. I need my insurance and these people are going to let me die when I have paid and done my part. I need them to do there job. I am now looking at legal avenues as well

  

  Business Response

  Date: 11/20/2023

  Good Morning,

  TASC sent reinstatement requests to BCBS on 9/6 and again on 9/24.  We confirmed with BCBS that the coverage for Mr. ******* has been reinstated effective 9/1/2023.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC changed website providers and as a result our Cobra election packet has STILL not been sent to our employee almost a month later. I have 16 calls and 9 emails into TASC support over the last 3 weeks. Support requests say you will hear back in 1-2 days but my first request didnt get an answer for over 2 weeks. They keep saying they are backed up but we are dealing with government deadlines that must be met. Every rep at TASC gives us different information as to when it will be resolved. I need this terminated employee's Cobra election packet sent asap so we are not out of compliance...how does it take almost 4 weeks to send a letter? It's the one service we pay for and they are causing us hours of stress and headaches. The transition was handled horribly.

  

  Business Response

  Date: 11/17/2023

  Good Morning,

  TASC Emailed the ***** Election information to both parties on Tuesday November 14th.  Information was also mailed on the same day.  We apologize for the delay. We went through a migration to a new system and processing was suspended while this was occurring.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 11/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  H S
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC failed to notify us of a change in coverage (the provider of our dental and vision changed) and furthermore, a change in the premium amount. When the new, uncommunicated amount was not paid, they then illegally canceled our coverage for non payment. TASC admitted in phone conversations that a letter notifying us of the change was supposed to be auto generated and never was. We have been attempting to rectify this for 6+ weeks and pay the back premium, and have our illegally canceled coverage re-instated. We have sent in payment by check because we were locked out of the online payment portal and it was our only option. They say they need weeks to process the check payment. Our coverage was canceled in error due to TASC and they have been impossible to work with to rectify the situation. How this fraudulent company is still in operation is beyond me. We also had a nightmare even getting our health plans up and going when we first enrolled. Terrible company.

  

  Business Response

  Date: 11/14/2023

  Good Afternoon,

  TASC worked with Ms. Spurway's previous employer and the Dental Coverage and Vision Coverage has been reinstated.  We apologize for the delay in resolving this request.  We recently went through a migration of our COBRA Continuation to a new system and this delayed our processing.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:11/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been covered by TASC Cobra since 07/01/2023, including me (account holder) and my husband). On 9/14/23, my son was born, and I requested to add him to my coverage on 9/18/23. The coverage should have been retroactive to his birthday. I requested to end all coverages with an effective date of 9/30/23.I have three problems: 1) as of 11/6/23, my son has never been added to my insurance, which has been a severe complication in getting his first pediatrician appts covered, 2) I was overcharged per an email from a TASC resolution specialist. I requested a refund several weeks ago and it has not been processed. 3) I am still showing a balance due even though Im clearly paid through 9/30/23, which is when I requested to end the coverage.

  

  Business Response

  Date: 11/14/2023

  Good Morning,

  A TASC Resolution Specialist is working directly with Ms. ******* and the refund has been processed.  The Resolution Specialist is also working with the Insurance Carrier to get ********************** son added to the insurance.  We will follow-up with Ms. ******* once this is confirmed with the insurer.

  Please let us know if you need additional information.

  Thank you.
  

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I turned 26 at the end of August this year, so I signed up with TASC/COBRA (as was recommended by my mothers employer, as I was previously covered under her insurance) to continue my previous coverage with ********** Blue Shield (BCBS). I created a TASC account on 8/29/23, and on 09/12/23, I was finally allowed by TASC to pay my first premium. TASC told me that I would be retroactively covered by BCBS starting from the date of 09/1/23, as soon as my benefits were reinstated, and I paid on 09/12/23 with the understanding that it would take 2-4 weeks for TASC to reach out to BCBS to reinstate my benefits. I paid my second premium on 10/4/23, and despite having now paid for two months worth of coverage, I was without any coverage this whole time, and had to pay out of pocket for all my medications.I have been in contact with my BCBS representative, and they have not received any form of electronic communication from TASC in regards to reinstating my benefits in the past two months, despite me being told by TASC that TASC supposedly officially sent out electronic requests to reinstate my benefits on both 09/12/23 and 10/10/23. In multiple phone calls since these dates, TASC representatives would not verbally confirm to either myself or my BCBS representatives whether TASC has in fact been sending reinstatement email requests at all, to what email address they are sending these supposed emails, or if they are even sending these to BCBS.As it stands, BSBC has received no emails from TASC/COBRA about reinstating my benefits and my retroactive benefits, despite TASC claiming that it has sent out electronic requests for my benefits to be reinstated multiple times. I need the retroactive and future coverage I was promised. For further reference, my TASC ID number is: ************. The number for my current open case with BCBS (as they have been continuing for ask TASC for an email to reinstate my benefits for the past few weeks without success) is: *********.

  

  Business Response

  Date: 11/10/2023

  Good Morning,

  TASC sent multiple reinstatement requests to BCBS and received confirmation this week that Ms. *********** coverage has been reinstated.  Our first submission to BCBS was on 9/12.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in COBRA to keep my health insurance coverage for JUNE 2023 on TASC's website (required by my previous employer). The payment in the amount of $592.01 was received by TASC on **** 2, 2023. However, when my healthcare providers billed my insurance Regence BCBS, my insurance said my last day of coverage is May 31, 2023, and said I don't have coverage for **** 2023. Then I contacted TASC, and they told me that they'll work on getting my insurance reinstated, and told me that I would see the insurance coverage for **** in **** business days. But it's been MORE THAN A MONTH, and I contacted my insurance company multiple times, I also contacted TASC multiple times for this issue, but I still DON'T have Insurance coverage for **** 2023, which I already PAID FOR. I have several medical bills waiting to be paid, and I really need this issue to be solved ASAP. I'm questioning whether TASC has ever sent my payment to my insurance company or not. I paid for COBRA more than 4 months ago, why my insurance is still not reinstated. I just need TASC to reinstate my **************. If they can't do it, they need to at least refund my payment back.

  

  Business Response

  Date: 11/08/2023

  Good Afternoon,

  We have worked with Mr. ******'s former employer as the reinstatement request to the insurance carriers needs to come from them.  The former employer stated on 11/7/2023 that they would reach out to the insurers and we will EMail Mr. Renton once coverage has been reinstated.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is my prior employer's benefits administrator who manages the ***** services. Monthly premium paid in the amount of $1,441.80, cleared my account on 09/14/23, 10/04/23 and I am unsure if I should pay November's premium. I received an EOB from MetLife dental for a denied claim for inactive coverage as of 08/31/23 for my dependent's date of service 10/02/23. I logged into MetLife's portal and contacted MetLife for clarity, and indeed my coverage was no longer, as no notification received from TASC to reinstate my policy, per the MetLife representative. Contacted TASC on multiple occasions trying to resolve this dilemma and I have spoken with a couple of supervisors, initially **************, who put in an escalated WRF request to resend notifications for my (BCBS) Medical, (MetLife)Dental and (Humana)Vision carriers, as I advised her that I have upcoming appointments to avoid these backend issues. ****************** is the supervisor who I spoke with on 10/20/23 and he stated that "he called MetLife and was informed that my dependent's social security number was not on file and this is causing an issue,TASC is migrating to new system on 10/28/23, no longer had access to view or make any changes to my account and call back or log onto the portal after 10/28/23 to make the necessary changes" As of 10/30/23 my MetLife coverage is still inactive, I received an invoice from the dentist for date of service 10/02/23 in which is approaching 30 days past due. I the (subscriber) have an upcoming dental appointment next month. I hate to think that this company is collecting my money with no intention of advising my carriers to reinstate my coverage. Lastly, I desperately trying to resolve this issue, ******* is totally aware of this problem and trying to assist me by contacting TASC for verification, but no such luck, as no one answered the phone. Thank you for taking the time to assist. I need answers immediately.

  

  Business Response

  Date: 11/06/2023

  Good Afternoon,

  We have confirmed with the Medical and Dental insurers that Ms. ******' coverage has been reactivated and we have informed her.  We are still waiting to hear back from the Vision insurer and will inform Ms. ****** when that coverage is reactivated.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC mastercard has sent ******************************* at ************************************************************* a Debit mastercard application after she died 3 years ago. THis was highly traumatic for our family and there is nothing anywhere that would say she is alive, it is impossible to find this on line so assuming it is a scam. Please help in finding out if this place is real (TASC) and have them desist from sending us any more information or card applications thank you

  

  Business Response

  Date: 11/01/2023

  Good Morning,

  Ms. ******** had a balance on a Flexible Spending Account (FSA) that has been rolling over for several years and we were not notified that she had passed away.  We have updated her account as inactive and no new FSA Debit cards will be sent.

  Please let us know if you need additional information.

  Thank you.

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid premium for COBRA coverage on 10/1/2023. Payment cleared on 10/2/2023. I attempted to use my health insurance on 10/11/2023 and they said I do not have coverage. Called TASC on 10/11/2023. They claim they sent notification to BCBS on 10/3/2023 and said they will submit a ticket and resend notification on 10/11/2023 to reinstate benefits. They told me it could take 2-4 weeks. I called BCBS on 10/11/2023 and they said they never received any notification from TASC to reinstate benefits. I am starting to think TASC just took my money and have no intention of making sure my benefits get reinstated so I can use my health insurance.

  

  Business Response

  Date: 10/16/2023

  Good Morning,

  TASC has confirmed Ms. ******' health coverage has been reactivated. 

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:10/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TASC is the 3rd party company my former employer uses for COBRA coverage. For 6 weeks, I've been calling TASC (and my insurance company-PHP) every week and it is still not resolved even though my payment was processed weeks ago (9/17/23). I talked to TASC today (10/9) again and they stated the information to reinstate my insurance coverage was sent to PHP, however PHP has not and has NEVER received the paperwork from TASC so they/PHP are not able to reinstate my coverage. My second COBRA coverage payment is now pending through TASC and I'm VERY concerned I will still not be reinstated. Please, anything you can do to have my coverage reinstated would be appreciated. It should not take this long to get reinstated. I'm expected to pay bills timely, shouldn't companies be held to the same standard to reinstate coverage when all paperwork and payment(s) has been submitted? TASC will not tell me where they are sending the paperwork (only that it's being sent). I informed them that it seems that it needs to be submitted to a specific department (enrollment) but they will not verify that is where it's going. I've left messages with my former HR contact as well and am not getting a response there either. I don't know what else to do and am beyond my limit on this. I'm very nervous and stressed that I'm going to get stuck paying 100% of these medical bills because TASC is NOT doing what they are hired to do.If I would have known how unpleasant and not friendly this process was, I would have went without coverage (which technically I'm doing now anyway, while being out over $700). Please help expedite this. A person shouldn't have to stress about this when they've done what they were supposed to while going through health issues as it is. I'd love a credit of the payments but really all I want is my coverage reinstated (retroactive to the dates it should be) as I've paid for it to be done. Thank you.

  

  Business Response

  Date: 10/16/2023

  Good Morning,

  TASC contacted **************** former employer and confirmed her coverage is now ************** three plans elected.

  Please let us know if you need additional information.

  Thank you.

  Customer Answer

  Date: 10/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **********