We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartment Rental Services

Randall Park Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartment Rental Services.

Complaints

This profile includes complaints for Randall Park Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Randall Park Rentals has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In *********, I signed a lease to stay at an apartment with three of my roommates. My three roommates decided to stay with a new tenant at the apartment for the ********* year, and my lease would end on August 16th, 2024. On August 19th, I sent an email about my security deposit return, and on August 21st, they notified me that I would get my deposit back 21 days after my lease was terminated. However, it has been well over 21 days, and they refuse to return my security deposit because my three roommates signed a renewal. However, I believe this isn't justifiable as they signed a new contract with a new tenant, and my lease ended in August 2024; I didn't sign any renewal form to continue my lease for the future. That doesn't give them the right to withhold my security deposit. So, I believe I should be getting my portion of the deposit back from the landlord, and the landlord should have collected an entirely new deposit from the new tenants. The lease I signed doesn't explicitly state that they have the right to hold my deposit because other tenants signed a renewal form without me. I will attach the lease and email from them for proof.

      Business Response

      Date: 10/09/2024

      Hello,

       

      Thank you for reaching out with the information provided. Security deposits are held with the unit until the end of the lease term, since the current term has not ended (only renewed), the deposit stays with the unit until all keys are turned in and everyone has vacated at the end of the lease term. In this instance, it sounds like your son moved out and a replacement roommate took his spot. Usually in situations like this, the roommate leaving will negotiate their portion of the depsoit paid with the roommate replacing them. The office does not handle this and it is solely between the tenant leaving and coming in to discuss and settle. Since this has basically escalated, we can reach out to the tenant who moved in, in place of your son to help facilitate the exchange of deposit funds between them if you would like. The tenant who moved in, in place of your son has not paid colonial property management any portion for a deposit, we are still only holding the original deposit paid before they initially picked up keys. Please let me know if you have any questions, I am more than happy to help figure this out for you. I apologize this has been such a misunderstanding.

      Thank you,

      *****

      Customer Answer

      Date: 10/10/2024

      Hello *****,
      Thank you for the clarification regarding the security deposit. I understand the policy now, and I appreciate your willingness to help facilitate the exchange between the tenants. Please go ahead and reach out to the tenant ***** who replaced me to assist with resolving the deposit situation.
      While I accept this solution, I would also like to request an apology from your manager, *** ******, for his unprofessional behavior towards my mother. I believe this situation could have been handled with more respect, and he provide better communication to prevent this issue from happening. I hope that moving forward, we can maintain a professional and courteous relationship.
      Thank you again for your help.

       

      Best regards,
      ****** ****


    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and 3 room mates rented from this place at *****************************************************. Start of the rental term last August of 2023, they made a list of things to be fixed-noting was ever fixed. Hole in shower floor, windows would not close all the way-several other items. They just returned the security deposit, and withheld $617.50 for what they said are 2 broken blinds. They left the place way cleaner & better then they got it. The blinds they use are cheap junk-that are $18.14 each at Target or Menards. I want the rest of this missing security deposit refunded. Everyone is tired of these price gouging "slumlords" that prey on students.

      Business Response

      Date: 09/12/2024

      Hello,

       

      Are you open to setting up a phone call so we can discuss the details regarding the deducions on your account? We can also share the photos taken during the checkout as a point of reference. I did the checkout myself and the unit was fairly clean, so we can discuss the cleaning costs. There were however several broken blinds in the unit that we have photos of. I am more than happy to share them if you would like to send over your email and a good day/time to get on a call. Let me know what would work best for you.

       

      Thank you,

      *****

      Customer Answer

      Date: 09/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]Here is 3 pics of the junky broken blinds from when they moved in. The tenants have the e-mails you sent, asking for positive reviews with a $25.00 bribe for each of the 4 tenants to do so. Amazing what you landlords try to get away with on the students. Crazy high rents, junky places you won't do any repairs to. It might fly with people from out of town, or out of state. Not with me, I live here.

      Regards,

      ***** ****

      Customer Answer

      Date: 09/12/2024

      Yes, my name and 3 other parents names

      Customer Answer

      Date: 09/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I called and talked to a secretary today, left my name & phone number today, said *** would call me back between 2:00 & 5:00, never called me back. Same happened yesterday with another parent. I have encouraged the other 3 families to take action against these crooks as I am.

      Regards,

      ***** ****

      Business Response

      Date: 09/17/2024

      Can you please call or email me directly? ***** ***** ************, if I am unavailable you can leave a message and I will get back to you same day. Otherwise you can email me at ************************************

       

      Thank you,

      *****

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* Rentals is owned by ***************************** ********** wanted its residents to vacate the private parking lot that we the renters pay for off-street parking in order to rent the parking lot out for a community event. There is no legally binding contract saying that our parking spots are conditional and therefore this is a denial of service that is being paid for. I have called and emailed yet to receive a response.

      Business Response

      Date: 11/18/2022

      Hi *****,

       

      My team and I carefully looked into your complaint and did note that on the bottom of the email chain you submitted, we clearly stated that you are not required to move your vehicle. 

       

      We also sent the attached email to you on November 4, 2022 alerting you that you are not required to move. 

       

      Game day was not enforced for anyone at the ***************************, and we have honored your existing parking contract. 

       

      Thank you,

      Randall Park Rentals

      Tell us why here...

      Customer Answer

      Date: 11/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Please type your response here.]

      Regards,

      ***********************

    Randall Park Rentals is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.