Business ProfileforAdvocate Contracting and Restoration Services Inc.

My experience with Advocate Contracting and Brian was a mixed bag. Everything started out just fine. Brian was polite, professional and responded promptly. He gave a thorough presentation of his product. He even gave me a quote to help with negotiations on our home purchase. The pricing was also very good. Much lower than we had expected. Once we agreed and got the ball rolling, things went downhill from there. His communication wavered week to week. It seemed to me that he wasn't remembering or listening to what we were saying. Several aspects and details were forgotten or miscommunicated along the way. It took several emails back and forth to get the count of the windows right. Then the windows were ordered wrong, which was partially our fault for trusting and not reviewing the order. When it came time to do the work, he delayed the date 3 times. Each time offering a different reason for delay. When the crew finally did show they were prompt and fast. Everything seemed to be going well at this point. His crew was polite and professional until then end. They didn't finish the job. 2 different small jobs that I had requested to get done were ignored. Plus they left trash, tools and materials all over the property after they left. Brian sent the final email asking for final payment and our property was littered with junk and the job had not been finished. I had to withhold payment until they came back days later. I still don't feel they completed the window install but I am not experienced with window work and can't confirm. I am left having to add window jam extensions on the inside to level everything with the drywall before we add the border trim. That to me seems like something they should have finished.