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Business Profile

Consumer Finance Companies

Bridge Lending Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 37 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to take a loan from this company when I was in a very desperate financial situation. I have had loans from them in the past and was fortunate enough at the time to pay them off quickly. I just borrowed $700 from them last week and in just a few days, my balance has already increased to $910. I am supposed to pay $210 bi-weekly and I am having a panic attack trying to figure how to do that. I can not afford this loan with its astronomical interest rates, especially if the payments do not make a dent on the balance.

    Business Response

    Date: 04/09/2024

    Please see the attached response.

    Customer Answer

    Date: 04/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***********************

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is operating under a very fine line between criminal and legal installment loaning. They do not provide the services that they claim in terms of helping to rebuild credit or establish credit. As they do not report to the credit bureau about any payments made or not made to them. They never fully explained their repayment process and repeatedly called and harassed me until I accepted their loan. I asked them to fully take back the amount borrowed in their ***********. This never happened and now they have been withdrawing $100 out of my checking account every two weeks for the past 7 months. Ive already paid to them $1800 on a $350 loan and they claim that I still owe them more. They are in direct violation of the law and their lending practices violate the **** act and I can not wait for this company to get what they deserve. Anyone who works for this company is scum just like the company itself. Trying to get any kind of help from them is impossible because they dont return calls. And its because of the amount of people they have done wrong and they know what they are going to have to answer to if they talk with anyone on the phone. Something needs to be done about this company and I dont understand how some government agency who has knowledge on how to stop this company has not already stepped in and put an end to this company. I dont know what to do and something bad is gunna happen. I can feel it coming due to the amount of angry and frustrated customers they have. One of these outraged customers is going to take matters into their own hands and thats going to be dangerous and bad. Its not going to be me but if some kind of intervention doesnt occur. Its just a ticking time bomb waiting to explode and people are gunna get hurt. I dont want to see this happen. Can someone please help all the angry customers out and show us how to defend ourselves and protect ourselves from this company who is knowingly destroying peoples financial lives?

    Business Response

    Date: 03/04/2024

    Please see the attached response.

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/13/23 Loan #: ******* I took out a 500 dollar loan to cover expenses due to Christmas approaching. I was told I could pay it off in a few installments and be done. Well I have now paid to date ****** on a 500 dollar loan which means they have gotten ****** in interest from 500 dollars. I'd like to request this loan be paid in full because I cannot afford to continue to pay bi-wkly while caring for 3 kids and in the process of a divorce. I have more than satisfied this this likely illegal practice of overage fees and request my loan be closed as paid in full.

    Business Response

    Date: 02/26/2024

    Please see the attached reponse

    Customer Answer

    Date: 02/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received emails regarding a loan was taken out in my name received additional text since 2022 and January 2024. I called them and spoke to ***** they asked me to verify my information the information that they asked me to verify was incorrect based on my knowledge of who I am, and I would not give them further information. I told him that I was extremely uncomfortable.

    Business Response

    Date: 01/29/2024

    Please see the attached response.

    Customer Answer

    Date: 01/31/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

    incorrect details recalled for personal information 

    Regards,

    *****************************

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I like many hardworking Americans fell upon hard times. A sudden auto expense popped up and I needed a small amount of cash to fix it. I found Bridge Lending Solutions and thought my problems were over! Little did I know they were just starting. I have paid off almost 600$ of the ************************************************************************************************************************ Even though Bridge Lending CLAIMS to be exempt from local and federal laws, they are still illegal. I have asked them to satisfy my remaining loan balance. They wanted me to pay back 1650$ on 400$ borrowed! Thats highway robbery! They also have been taking out 29$ every time my bank account doesnt have enough money to cover the insane payments. In my state the maximum allowable fee is 15$. This loan is breaking me and ruining my life. This is a scammy company whos only goal is making a quick buck, no matter who they hurt.

    Business Response

    Date: 01/24/2024

    Please see the attached response

    Customer Answer

    Date: 01/28/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a loan for 450 I totally understand **** but not **** bucks worth...this 8s absurd....they are robbing people....

    Business Response

    Date: 01/12/2024

    Please see the attached response.

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used their loan service before and have never had an issue. However this time when I took a larger loan out ($1,000.00), ******* I spoke with informed me I should be able to pay it off in under 4 payments based off what I was told. It has been now 5 payments and the loan is not paid off, I have given them back what is owed and THEN some. I kindly asked for the reasoning behind this and was told a different story from what I was originally. I feel this to be extremely predatory and I would like some type of resolution aftet paying so much back against the loan I owed.

    Business Response

    Date: 11/06/2023

    Please see the attached response.

    Customer Answer

    Date: 11/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reporting this business as a scam. I recently decided that I was going to get a loan out because I need some extra money. I took a loan of $300 out. The customer service representative that I spoke with informed me that the payment would be paid back in four installments, making my pay off balance $470. Now that I have paid that balance I am still being charged from this company. I called and spoke with someone and they told me this was a 22 month payment plan which would make my pay off balance almost $2,000, thats absurd! On top of now the loan has a bunch of hiding fees behind it. I was told there an additional 30% courtesy fee added to the loan each week. So each week theyre adding additional cost to my loan. This is not right! Had I been informed this is how the long was I would have never applied or accepted this! I took out the loan because I needed money not because I wanted to pay $1,700 to this business. I believe this company is fraudulent and should be investigated! However, I would appreciate if someone could help me get out of this loan.

    Business Response

    Date: 11/01/2023

    Please see the attached response.

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a $500 loan with them in an emergency earlier this year. I have paid back what I borrowed but it still shows I have a huge balance! I also found out this type of loan is illegal in my state. I have also since lost income as my husband has been laid off and I have no way to repay this anymore. Please consider my loan paid in full, close and not take out any more money.

    Business Response

    Date: 10/17/2023

    Please see the attached response.

    Customer Answer

    Date: 10/17/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

  • Initial Complaint

    Date:09/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bridge Lending Solutions is the definition of predator lending! I have paid the amount of the loan 100 times over... They trap you with their ridiculous rates so you can never pay off the loan. They should be shut down! This is the worst tribal lender out there!! I have paid well over $1000.00 for a $400.00 loan and still owe another $1400 and they keep taking $100 every 2 weeks!!

    Business Response

    Date: 09/14/2023

    Please see the attached letter.

    Customer Answer

    Date: 09/14/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    They have set up a "Payment Plan" which is on top of what i have already paid them which is still another $468.00!! The loan was only $400!! It is still plain greedy, and it is a predatory loan!


    Regards,

    *********************************

    Business Response

    Date: 09/18/2023

    Please see the attachment.

    Customer Answer

    Date: 09/19/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *********************************

Bridge Lending Solutions is NOT a BBB Accredited Business.

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